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Check your bills carefully: SingTel charges user $4 for 'free' BPL video service
Posted on 25 Jan 2011
STOMPer Bernard was upset when he found out that he had to pay $4 just by viewing an SMS from SingTel for a free Barclays Premier League video service. SingTel, however, has waived the charge after a complaint by the STOMPer.
STOMPer Bernard said in his email to STOMP:
"I received an SMS from SingTel about two weeks ago.
"Though I can't remember exactly what the message was, it was something like a free service to watch BPL on the mobile phone.
"Being curious and since it was free, I went to take a look.
"I realised it was a mobile TV programme to watch football.
"Since I have no interest in football, I was out of that page in less than one minute and totally forgot about it until I received my bill today.
"I was actually billed $4.03 just to subscribe to this service which I did not request for nor need.
"I called up SingTel and asked about the charges and was told that I was charged because I clicked on the SMS.
"The SingTel staff agreed to waive off this charge. What irks me is, how can such a big company stoop so low to earn extra money?
"I understand that SingTel is just billing on behalf of ST- OrangeGum, but why would SingTel help others to earn such money?
"I urge all of you who use SingTel to check your bill before paying blindly -- you might be paying for things which you do not want or need."
Posted on 25 Jan 2011
STOMPer Bernard was upset when he found out that he had to pay $4 just by viewing an SMS from SingTel for a free Barclays Premier League video service. SingTel, however, has waived the charge after a complaint by the STOMPer.
STOMPer Bernard said in his email to STOMP:
"I received an SMS from SingTel about two weeks ago.
"Though I can't remember exactly what the message was, it was something like a free service to watch BPL on the mobile phone.
"Being curious and since it was free, I went to take a look.
"I realised it was a mobile TV programme to watch football.
"Since I have no interest in football, I was out of that page in less than one minute and totally forgot about it until I received my bill today.
"I was actually billed $4.03 just to subscribe to this service which I did not request for nor need.
"I called up SingTel and asked about the charges and was told that I was charged because I clicked on the SMS.
"The SingTel staff agreed to waive off this charge. What irks me is, how can such a big company stoop so low to earn extra money?
"I understand that SingTel is just billing on behalf of ST- OrangeGum, but why would SingTel help others to earn such money?
"I urge all of you who use SingTel to check your bill before paying blindly -- you might be paying for things which you do not want or need."
