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Soy Hai Gong Chan 傻屄港璨, more useless than 1970's mainland 阿璨!
高鐵西九站百旅客呆企 售票系統死機改賣手寫車飛
東方日報 OrientalDaily
4.5k 人追蹤
東方日報
2018年11月1日 上午5:45
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改以人手出售的車票中並無任何乘客資料，亦沒有劃位。
廣深港高鐵香港段開通僅一個多月，高鐵西九龍站的售票系統昨日即一度「跪低」近兩個小時，過百名旅客逼爆票務處。昨早西九龍站自助售票機及取票均無法運作，票務處更要改以原始方式手寫車票，車票上更沒有任何乘客資料，亦沒有劃位，有違原本購買高鐵車票需要實名制的規定。不少乘客坦言對高鐵突然跪低極為失望，更有人臨時決定放棄購票。港鐵解釋香港的票務系統與內地網絡連接數據傳輸昨日一度出現不穩，未能出票，事件不涉及黑客入侵。
高鐵西九龍站昨早約八時多開始，售票系統出現故障，票務處只可以極原始的手寫車票，又只限領取兩小時內出發的車票。部分早前以內地鐵總「12306」網站訂購高鐵車票的乘客，獲港鐵職員派發購票憑證。站內不停有廣播提醒乘客票務系統故障，港鐵亦加派職員於票務處協助排隊乘客，惟櫃位對開仍有過百名乘客等候，部分人士更一度鼓譟。
啟用個多月已出事 旅客掃興
直至約十時多起，售票系統及自助售票機始回復正常運作。受事件影響的乘客馬女士表示，她一家六人昨打算特意試坐高鐵到廣州南，再前往佛山遊玩，當中部分家人從美國回港。她指突然要排隊購票，亦無法使用信用卡等付款，「有啲唔方便」。一家人原本對高鐵滿懷期待，但卻突然無法購票，「覺得好失望，開得一個多月就搞成咁，好似未準備好！」
港鐵車務營運總管李聖基表示，早上近八時廿五分，西九龍站人員留意到香港的票務系統傳輸不穩定，於是啟動人手售票，期間電腦、售票機及電話訂票均暫停。直至早上九時四十五分成功啟動備用系統，恢復出售西九龍站至深圳北及福田的車票，到早上十時十五分，整個系統恢復運作。李又稱，故障期間車站秩序大致良好，乘客可到內地售票櫃位買票，運作沒有大影響或出現混亂，正與內地有關單位研究未來如何改善。
手寫車票無乘客資料及劃位
原本購買高鐵車票需要實名制，車票上會列出部分個人資料，惟昨所見，改以手寫的車票，並無記錄任何乘客的資料，亦沒有劃位。港鐵表示西九龍站昨採用簡化的購票程序，港鐵就有關應變措施一直與內地鐵路營運單位保持溝通，並得到配合，不會影響乘客出閘。
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早前以網站訂購高鐵車票的乘客，獲港鐵職員派發購票憑證。
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過百名旅客逼爆票務處，部分更一度鼓譟。（曾紹良攝）
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港鐵加派職員於票務處協助排隊乘客。
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西九龍站售票系統昨早八時許突然故障，自助售票機及取票均無法運作。
High-speed rail West Kowloon Station, 100 passengers staying in the business ticket system crashed and sold handwritten car fly
[Oriental Daily OrientalDaily]
Oriental Daily OrientalDaily
4.5k person tracking
Oriental Daily
November 1, 2018, 5:45 am
There is no passenger information and no allocation in the tickets sold by manpower.
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There is no passenger information and no allocation in the tickets sold by manpower.
The Guangzhou-Shenzhen-Hong Kong high-speed rail section was opened in just over a month. The ticketing system of the West Kowloon Station of the High Speed Rail was once "depreciated" for nearly two hours yesterday. Over 100 passengers blasted the ticket office. The self-service ticket vending machines and ticket collection at West Kowloon Station were not operational yesterday. The ticketing office had to change the original way to hand-written tickets. There was no passenger information on the tickets and there was no allocation. It was contrary to the requirement for the real-name system for the purchase of high-speed rail tickets. Many passengers admitted that they were extremely disappointed that the high-speed rail was suddenly depressed. Some people even decided to give up their tickets. The MTR explained that Hong Kong's ticketing system and the mainland network connection data transmission was unstable yesterday and failed to issue tickets. The incident did not involve hacking.
The West Kowloon Station of the High Speed Rail started at about 8 pm yesterday. The ticketing system was faulty. The ticket office can only use the original handwritten tickets and only receive tickets for departure within two hours. Some of the passengers who ordered the high-speed rail tickets from the "12306" website of the MTR, which was earlier than the MTR, were awarded the ticket voucher by the MTR staff. There was a broadcast in the station to remind passengers of the ticketing system failure. The MTR also sent staff to assist the queuing passengers at the ticket office. However, there were still hundreds of passengers waiting in the counter, and some people even made noise.
Has been in operation for more than a month, passengers are disappointed
Until about 10 o'clock, the ticketing system and self-service ticket vending machines began to return to normal operation. Ms. Ma, the passenger affected by the incident, said that her six people planned to take the high-speed train to Guangzhou South and then went to Foshan to play. Some of the family members returned to the United States from the United States. She said that she suddenly had to queue up to buy tickets, and she could not use credit cards and other payments. "It is convenient." The family originally looked forward to the high-speed rail, but suddenly they were unable to purchase tickets. "I feel so disappointed that it will take more than a month to become a shackle, as if I am not ready!"
Ms. Li Shengji, the head of MTR's vehicle operations, said that at about 8:05 in the morning, officers at West Kowloon Station noticed that the ticketing system in Hong Kong was unstable. As a result, the sales of staff was started. Computers, ticket machines and telephone bookings were suspended. The standby system was successfully activated at 9.45 am and the tickets for the sale of West Kowloon Station to Shenzhen North and Futian were resumed. By 10:15 am, the entire system resumed operation. Li also said that during the fault period, the station order was generally good. Passengers could go to the ticket counters in the Mainland to buy tickets. The operation did not have any major impact or confusion. The relevant units in the Mainland are studying how to improve in the future.
Handwritten tickets without passenger information and location
Originally, the purchase of a high-speed rail ticket required a real-name system. Some personal information will be listed on the ticket. However, as seen yesterday, the handwritten ticket was changed. No passenger information was recorded and there was no position. The MTR stated that the West Kowloon Station adopted a simplified ticket purchase procedure yesterday. The MTR has been maintaining communication with the Mainland railway operators on the contingency measures and has been co-operating and will not affect passengers' exit.
Passengers who ordered high-speed rail tickets on the website earlier were awarded a ticket voucher by the MTR staff.
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Passengers who ordered high-speed rail tickets on the website earlier were awarded a ticket voucher by the MTR staff.
More than 100 passengers smashed the ticket office, and some of them even made a noise. (photo by Zeng Shaoliang)
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More than 100 passengers smashed the ticket office, and some of them even made a noise. (photo by Zeng Shaoliang)
The MTR has sent staff to assist the queuing passengers at the ticket office.
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The MTR has sent staff to assist the queuing passengers at the ticket office.
The ticket system at West Kowloon Station suddenly failed at 8 am yesterday. The self-service ticket vending machines and ticket collection were not operational.
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The ticket system at West Kowloon Station suddenly failed at 8 am yesterday. The self-service ticket vending machines and ticket collection were not operational.
