[h=1]TTSH IS FILLED WITH PINOYS AND INDIANS "FTS" THAT CAN'T COMMUNICATE WITH LOCALS[/h]
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12 Jun 2014 - 5:13pm
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[Email forwarded to TRS for posting]
To whom it may concern,
My mother, Mdm Tan Ah Lay (Sxxxxx73x) was sent to TTSH yesterday for fainting spells by an ambulance. My mum told us she had been feeling really unwell these past few days.
When she arrived at the hospital, she was scheduled to undergo a blood test which was conveyed to us that would take two hours at most. But it turned out to be more than three hours.
When I took over from my sister to care for my mum at the observation, I was firstly, misdirected by hospital staff & ended up going around the entire building. When I finally found my mum, I was then being chided by another group of hospital staff for sitting near my mum.
The hospital was filled to the brim & there was not enough personnel to look after all the patients, not even to help with their toiletry needs. There also did not seem to have any local doctors for all I saw were doctors from Phillipines & India who couldn’t connect with the locals.
Lastly, my mum was made to starve there the for whole day and of course, this will be included in our ever escalating medical costs that we have problems managing. And of course too, the PAP government does not care because they will expect all of us to foot the bill by hook or by crook, all while being oblivious to our own financial woes.
I wonder why in the first place, there is relentless building of shopping malls everywhere but severely neglect what is more important, healthcare! Please look into this or we will be forced to change administration & your bosses at the very next polls.
Yours faithfully,
Ms Jasmine Tan
On 2 Jun 2014, email reply received from TTSH Quality Service Manager:
<!-- /.block --> <style>.node-article .field-name-ad-box-in-article {float: left;margin: 15px 15px 10px 0;}.node-article .field-tags{clear: both;}</style> Post date:
12 Jun 2014 - 5:13pm
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[Email forwarded to TRS for posting]
To whom it may concern,
My mother, Mdm Tan Ah Lay (Sxxxxx73x) was sent to TTSH yesterday for fainting spells by an ambulance. My mum told us she had been feeling really unwell these past few days.
When she arrived at the hospital, she was scheduled to undergo a blood test which was conveyed to us that would take two hours at most. But it turned out to be more than three hours.
When I took over from my sister to care for my mum at the observation, I was firstly, misdirected by hospital staff & ended up going around the entire building. When I finally found my mum, I was then being chided by another group of hospital staff for sitting near my mum.
The hospital was filled to the brim & there was not enough personnel to look after all the patients, not even to help with their toiletry needs. There also did not seem to have any local doctors for all I saw were doctors from Phillipines & India who couldn’t connect with the locals.
Lastly, my mum was made to starve there the for whole day and of course, this will be included in our ever escalating medical costs that we have problems managing. And of course too, the PAP government does not care because they will expect all of us to foot the bill by hook or by crook, all while being oblivious to our own financial woes.
I wonder why in the first place, there is relentless building of shopping malls everywhere but severely neglect what is more important, healthcare! Please look into this or we will be forced to change administration & your bosses at the very next polls.
Yours faithfully,
Ms Jasmine Tan
On 2 Jun 2014, email reply received from TTSH Quality Service Manager:
Dear Ms Tan,
I refer to your feedback to REACH on 28 May 2014, which has been referred to TTSH for follow up. I am sorry for the unpleasant experience you had to go through.
I share your frustration with the long waiting time and poor engagement from our staff. I wish to share that the Head of Emergency Department has noted your feedback and is aware of the issues that you have surfaced. Please be assured that they are reviewing and working to close such gaps.
I regret that the service levels rendered by the Hospital have fallen below expectation. I recognize that there is indeed room for improvement, and we are committed to do so to better deliver care to our patients. Thank you for your valuable feedback and kind understanding Ms Tan.
Wishing Mdm Tan a speedy recovery, and I take this opportunity to wish your family and you the best of health always.
Yours sincerely
Gwendolyn ONG (Ms.)
For Quality Service Manager
On 3 Jun 2014, Ms Tan sent email to TTSH Quality Service Manager:I refer to your feedback to REACH on 28 May 2014, which has been referred to TTSH for follow up. I am sorry for the unpleasant experience you had to go through.
I share your frustration with the long waiting time and poor engagement from our staff. I wish to share that the Head of Emergency Department has noted your feedback and is aware of the issues that you have surfaced. Please be assured that they are reviewing and working to close such gaps.
I regret that the service levels rendered by the Hospital have fallen below expectation. I recognize that there is indeed room for improvement, and we are committed to do so to better deliver care to our patients. Thank you for your valuable feedback and kind understanding Ms Tan.
Wishing Mdm Tan a speedy recovery, and I take this opportunity to wish your family and you the best of health always.
Yours sincerely
Gwendolyn ONG (Ms.)
For Quality Service Manager
Dear Ms Ong,
Thank you for your template reply.
I hope you are aware that these issues did not surface overnight but were in actual fact, due to years of neglect.
Honourable Mr Low Thia Khiang has been raising this problem from a few years already since he was there for dengue but alas to no improvement. He was instead ‘isolated’ and prevented from communicating with other patients in your A&E.
By the way, my mother was transferred to Alexandra Hospital all without our knowledge and we still have to foot both sides charges and we are financially strapped.
In view of what has been raised, I hope you can look at helping my mum manage the medical costs.
Yours faithfully,
Ms Jasmine Tan
Reply on 3 Jun 2014 from TTSH Quality Service Manager:Thank you for your template reply.
I hope you are aware that these issues did not surface overnight but were in actual fact, due to years of neglect.
Honourable Mr Low Thia Khiang has been raising this problem from a few years already since he was there for dengue but alas to no improvement. He was instead ‘isolated’ and prevented from communicating with other patients in your A&E.
By the way, my mother was transferred to Alexandra Hospital all without our knowledge and we still have to foot both sides charges and we are financially strapped.
In view of what has been raised, I hope you can look at helping my mum manage the medical costs.
Yours faithfully,
Ms Jasmine Tan
Dear Ms Tan,
I understand where you are coming from. Please allow me to explain that TTSH will admit patients to Alexandra Hospital if there are no available beds in TTSH. This is critical for expediting patient care. While ED takes all measures to try to contact patient’s next-of-kin to inform them, I regret that sometimes this is not possible. I also wish to clarify that there is no double-charging between TTSH and AH bills. As the necessary services were rendered to Mdm Tan at TTSH ED, the TTSH ED bill will need to be paid whether or not patient is admitted to TTSH or AH ward.
If you would like to apply for financial assistance, may I suggest for you to contact our Medical Social Workers at 63578222 for an appointment. They will be the best person to help you and offer advice. Kindly note that family will also have to undergo financial assessment.
Please let me know if I can provide you with further clarification, and I hope I have addressed your concerns. Thank you Ms Tan, and have a good week ahead.
Yours sincerely
Gwendolyn ONG (Ms.)
For Quality Service Manager
Followed by Ms Tan’s reply on 4 Jun 2014 to TTSH Quality Service Manager:I understand where you are coming from. Please allow me to explain that TTSH will admit patients to Alexandra Hospital if there are no available beds in TTSH. This is critical for expediting patient care. While ED takes all measures to try to contact patient’s next-of-kin to inform them, I regret that sometimes this is not possible. I also wish to clarify that there is no double-charging between TTSH and AH bills. As the necessary services were rendered to Mdm Tan at TTSH ED, the TTSH ED bill will need to be paid whether or not patient is admitted to TTSH or AH ward.
If you would like to apply for financial assistance, may I suggest for you to contact our Medical Social Workers at 63578222 for an appointment. They will be the best person to help you and offer advice. Kindly note that family will also have to undergo financial assessment.
Please let me know if I can provide you with further clarification, and I hope I have addressed your concerns. Thank you Ms Tan, and have a good week ahead.
Yours sincerely
Gwendolyn ONG (Ms.)
For Quality Service Manager
Dear Ms Ong,
For your info, my family is the recipient of assistance by SECDC, hence I would appreciate it if your hospital or SGH for that matter can extract the necessary details from the CDC as it is burdensome & exasperating to be repeating the same story umpteen times just to receive a mere 200 to 300 in assistance. My mother is also unable to travel far without experiencing fainting spells and I hope to receive your understanding on this.
Yours faithfully,
Ms Jasmine Tan
For your info, my family is the recipient of assistance by SECDC, hence I would appreciate it if your hospital or SGH for that matter can extract the necessary details from the CDC as it is burdensome & exasperating to be repeating the same story umpteen times just to receive a mere 200 to 300 in assistance. My mother is also unable to travel far without experiencing fainting spells and I hope to receive your understanding on this.
Yours faithfully,
Ms Jasmine Tan
