Ok, so, your Big Daddy PAPsmearer is going to give you two a free business lesson that every kopitiam towkay knows. But apparently, you two highly paid ex SAF scholars (yes, I am talking about you, LTA CEO and former SAF Scholar Rear Admiral Chew Men Leong) and you (SMRT CEO and former RSAF ex scholar Colonel Desmond Kuek) don't know.
You have just discovered the brand new trains that you ordered from China have some serious structural problems and other serious defects after only 3 months in use. The defects are so serious as to warrant shipping the trains all the way back to China to have them fixed. They cannot be repaired in Singapore onsite. Furthermore, the China manufacturer has told you that they will take 3-7 years to repair and then shipped back to Singapore for use. Now here is what you should do, and not what you did.
1) Ask representatives from the China maker CSR including their senior management from China to come to singapore for a crucial meeting. Show them all the defects, document them, etc. And then ask them "what the fuck, your cheebye trains only 3 months old, and cock up until like that".
2) Tell them this is what they MUST do for you. Not might do, or could do or please do. They MUST replace each train on a one for one basis. You will ship one train to them every week, and they will ship one new one to you from their production plant in China or Japan. You don't care where. It must be a new one off their production line. You do not care which customer's production schedule is interupted. You do not care if they have to pay their workers triple over time. You don't care if their manufacturer plant has to go to three shifts a day and run round the clock. They must pay for the shipping cost. Just do it.
3) They willl complain and say that is not possible. They will say that is not reasonable. The may even blame SMRT for the defects. They will curse you, swear at you, etc. But you are the customer. And they cheated you with shit products. You are in the right.
4) Tell them if they do not comply, they will face a law suit. In addition for the next 10 years, all detailed engineering reports and investigations into the defects incluling samples of cracked aluminum bodies, exploded batteries, etc. will be send to all mass transit operators around the world that have issued tenders for new trains in their network. This will effectively result in no business for the China company during this time. No operator anywhere in the world will take the chance to operate such equipment from a company known for such defects.
5) If they comply, you will keep it secret and you will not leak this information out. They can continue to bid on new business around the world and stick some other suckers with their crappy trains.
6) This offer is not negotiable.
Now if only you two shit for brains will read this and learn for the future. Dumb asses.
You have just discovered the brand new trains that you ordered from China have some serious structural problems and other serious defects after only 3 months in use. The defects are so serious as to warrant shipping the trains all the way back to China to have them fixed. They cannot be repaired in Singapore onsite. Furthermore, the China manufacturer has told you that they will take 3-7 years to repair and then shipped back to Singapore for use. Now here is what you should do, and not what you did.
1) Ask representatives from the China maker CSR including their senior management from China to come to singapore for a crucial meeting. Show them all the defects, document them, etc. And then ask them "what the fuck, your cheebye trains only 3 months old, and cock up until like that".
2) Tell them this is what they MUST do for you. Not might do, or could do or please do. They MUST replace each train on a one for one basis. You will ship one train to them every week, and they will ship one new one to you from their production plant in China or Japan. You don't care where. It must be a new one off their production line. You do not care which customer's production schedule is interupted. You do not care if they have to pay their workers triple over time. You don't care if their manufacturer plant has to go to three shifts a day and run round the clock. They must pay for the shipping cost. Just do it.
3) They willl complain and say that is not possible. They will say that is not reasonable. The may even blame SMRT for the defects. They will curse you, swear at you, etc. But you are the customer. And they cheated you with shit products. You are in the right.
4) Tell them if they do not comply, they will face a law suit. In addition for the next 10 years, all detailed engineering reports and investigations into the defects incluling samples of cracked aluminum bodies, exploded batteries, etc. will be send to all mass transit operators around the world that have issued tenders for new trains in their network. This will effectively result in no business for the China company during this time. No operator anywhere in the world will take the chance to operate such equipment from a company known for such defects.
5) If they comply, you will keep it secret and you will not leak this information out. They can continue to bid on new business around the world and stick some other suckers with their crappy trains.
6) This offer is not negotiable.
Now if only you two shit for brains will read this and learn for the future. Dumb asses.
