https://www.cnbc.com/2019/07/08/sta...ers-were-asked-to-leave-an-arizona-store.html
RestaurantsStarbucks apologizes to police after six officers were asked to leave an Arizona store
Published Mon, Jul 8 2019 5:47 AM EDTUpdated Mon, Jul 8 2019 10:25 AM EDT
Key Points
watch now
VIDEO04:27
Cramer: The Starbucks police controversy won’t affect the stock
Starbucks on Sunday apologized after an employee at one of its stores in Tempe, Arizona, asked six police officers to leave or move out of a customer’s line of sight, triggering social media backlash.
The officers had visited the store on July 4 and had paid for the drinks, before one company employee approached them about a customer not feeling safe because of the police presence, the Tempe Officers Association said on Twitter.
“This treatment of public safety workers could not be more disheartening. While the barista was polite, making such a request at all was offensive,” the association added.
Following the incident, users took to Twitter to support the police, tweeting comments along with the #boycottstarbucks hashtag.
In an apology addressed to the Tempe Police Department and posted on its website, Starbucks said the treatment of the officers was “completely unacceptable.”
“On behalf of Starbucks, I want to sincerely apologize to you all for the experience that six of your officers had in our store on July 4,” Rossann Williams, the coffee chain’s executive vice president, wrote.
“What occurred in our store on July 4 is never the experience your officers or any customer should have, and at Starbucks, we are already taking the necessary steps to ensure this doesn’t happen again in the future.”
Last year, the company was mired in a racial profiling incident that involved the arrest of two black men in a Philadelphia store. Starbucks later settled with the men privately, and temporarily closed 8,000 U.S. stores for anti-bias training.
https://www.marketwatch.com/story/d...cause-a-customer-did-not-feel-safe-2019-07-06
Starbucks apologizes to police ‘made to feel unwelcome and disrespected’ after barista tells them to leave Arizona store
Published: July 8, 2019 10:16 a.m. ET
Hashtags #DumpStarbucks and #BoycottStarbucks go viral Saturday after barista tells police to leave because a customer ‘did not feel safe’
Bloomberg News/Landov
The incident occurred at a Starbucks store in Tempe, Ariz., home to Arizona State University and just outside Phoenix.
By
MarkDeCambre
The term Dump Starbucks, or #DumpStarbucks, was seen spiking on social media Saturday after a barista at a Tempe, Ariz., Starbucks asked local law enforcement to leave an area store on Thursday because a customer felt uncomfortable — ultimately drawing an apology from an executive at the coffee giant.
Six police officers on the Fourth of July were urged to vacate a Starbucks on Scottsdale Road in Tempe by an employee because a customer “did not feel safe,” according to several news outlets and an account by the local police association.
In response, the Tempe Officers Association submitted the following via Twitter on July 5: “Don’t appreciate @Starbucks asking our #Tempe cops to leave your establishment on the #4thofjuly2019. Several of those cops are #veterans who fought for this country! #ZeroRespect”
In a series of subsequent tweets, the association complained that a Starbucks employee had “asked the officers to move out of the customer’s line of sight or to leave,” and explained the incident thusly:
A Starbucks spokesman referred MarketWatch to a letter of apology from Rossann Williams, executive vice president of U.S. retail, which was addressed to Tempe Chief of Police Sylvia Moir: “On behalf of Starbucks, I want to sincerely apologize to you all for the experience that six of your officers had in our store on July 4,” the letter starts.
Here is that apology, which also appears on a Starbucks news blog, in its entirety:
Dear Chief Moir and the entire Tempe Police Department,
Thank you, Chief Moir, for the conversation today. On behalf of Starbucks, I want to sincerely apologize to you all for the experience that six of your officers had in our store on July 4.
When those officers entered the store and a customer raised a concern over their presence, they should have been welcomed and treated with dignity and the utmost respect by our partners (employees). Instead, they were made to feel unwelcome and disrespected, which is completely unacceptable.
At Starbucks, we have deep appreciation for your department and the officers who serve the Tempe community. Our partners rely on your service and welcome your presence, which keeps our stores and the community a safe and welcoming place.
Our strong relationship with the Tempe Police Department has provided us the opportunity to host several “Coffee with a Cop” events in area stores, which bring residents and police together to discuss relevant issues and find common ground. We look forward to continuing to strengthen our relationship with you, and we agree that the experience of your officers requires an important dialogue – one that we are committed to being part of.
What occurred in our store on July 4 is never the experience your officers or any customer should have, and at Starbucks, we are already taking the necessary steps to ensure this doesn’t happen again in the future.
I will be in Tempe this evening and welcome the opportunity to meet with any of you in person to address concerns or questions.
Sincerely,
The Tempe Officers Association said on Sunday that it was “encouraged” by the Starbucks corporate response, according to Fox News, adding that dialogue was “welcome.”
Shootings involving law enforcement hit a record high in 2018 in Maricopa County, which comprises Tempe along with Phoenix, Mesa, Scottsdale and other municipalities, NPR reported. Earlier this year, a 14-year-old was shot and killed by a Tempe police officer who, according to the Arizona Republic, contended the boy had burglarized a truck.
The July 4 episode comes more than a year after Starbucks shut down some 8,000 stores to conduct antibias training. The closures were prompted at least partly by a viral video of two black men, Rashon Nelson and Donte Robinson, being handcuffed and removed by at least six police officers from a Starbucks location in Philadelphia. The men explained that they were waiting there for a meeting with business associate.
The antibias training in May 2018 was intended to help staffers at stores clarify how baristas and managers interact with all would-be customers.
About 175,000 employees at Starbucks stores and at its headquarters received paid training that focused on “understanding prejudice and the history of public accommodations in the United States,” according to CEO Kevin Johnson.
The Tempe incident elicited a range of reactions on Twitter from those supporting area law enforcement and those applauding the barista alike:
Here’s a representative post supporting the officers:
Here’s a tweet referencing the Philadelphia incident where the pair of black men were handcuffed:
Shares of Starbucks were off 0.3% in early Monday trade, but have been on a tear lately, rising 36% so far this year and handily outperforming the broader market, according to FactSet data. By comparison, the Dow Jones Industrial Average DJIA, -0.43% has gained 15% so far in 2019, the S&P 500 index SPX, -0.48% has climbed about 19%, and the Nasdaq Composite COMP, -0.78% has advanced 22% over the same period, as of Monday morning action.
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Mark DeCambre
Mark DeCambre is MarketWatch's markets editor. He is based in New York. Follow him on Twitter @mdecambre.
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https://edition.cnn.com/2019/07/06/us/starbucks-apology-arizona-police-trnd/index.html
Starbucks apologizes after 6 officers say they were asked to leave a store in Arizona
By Amir Vera, CNN
Updated 1251 GMT (2051 HKT) July 8, 2019
(CNN)Starbucks is issuing another public apology more than a year after officers arrested two black men in a Philadelphia store.
This time, though, the coffee giant is apologizing to officers with the Tempe Police Department in Arizona.
In a statement Friday, the Tempe Officers Association said six officers walked into a Starbucks to enjoy some coffee on July Fourth. The group was approached by a barista who told the officers that a customer "did not feel safe" because of their presence.
"The barista asked the officers to move out of the customer's line of sight or to leave," the association said. The officers ultimately left the store "disappointed."
"This treatment of public safety workers could not be more disheartening. While the barista was polite, making such a request at all was offensive," the statement read. "Unfortunately, such treatment has become all too common in 2019."
Hours before releasing that statement, the association released an altered Starbucks graphic on Twitter and Facebook with a hand pouring out coffee reading "Dump Starbucks." The graphic also led to the hashtag #DumpStarbucks on social media. The graphic was deleted from the association's Facebook page, but is still on Twitter.
Rossann Williams, Starbucks executive vice president and president of US retail, released a statement late Saturday, saying she had spoken with the police chief.
"When those officers entered the store and a customer raised a concern over their presence, they should have been welcomed and treated with dignity and the utmost respect by our partners (employees). Instead, they were made to feel unwelcome and disrespected, which is completely unacceptable," Williams' statement read.
Williams said the company has a "deep appreciation" for the Tempe department and the officers who serve that community.
"Our partners rely on your service and welcome your presence, which keeps our stores and the community a safe and welcoming place," the statement read. "What occurred in our store on July 4 is never the experience your officers or any customer should have, and at Starbucks, we are already taking the necessary steps to ensure this doesn't happen again in the future."
On Sunday, the Tempe Officers Association posted an update on its Facebook page thanking the public for the overwhelming show of support and expressed hopefulness that the incident would open dialogue between police officers and the communities they serve and protect.
CNN's Kevin Bohn contributed to this report.
RestaurantsStarbucks apologizes to police after six officers were asked to leave an Arizona store
Published Mon, Jul 8 2019 5:47 AM EDTUpdated Mon, Jul 8 2019 10:25 AM EDT
Key Points
- Starbucks on Sunday apologized after an employee at one of its stores in Tempe, Arizona, asked six police officers to leave or move out of a customer’s line of sight.
- The officers had visited the store on July 4 and had paid for the drinks, before one company employee approached them about a customer not feeling safe because of the police presence.
- Following the incident, users took to Twitter to support the police, tweeting comments along with the #boycottstarbucks hashtag.
watch now
VIDEO04:27
Cramer: The Starbucks police controversy won’t affect the stock
Starbucks on Sunday apologized after an employee at one of its stores in Tempe, Arizona, asked six police officers to leave or move out of a customer’s line of sight, triggering social media backlash.
The officers had visited the store on July 4 and had paid for the drinks, before one company employee approached them about a customer not feeling safe because of the police presence, the Tempe Officers Association said on Twitter.
“This treatment of public safety workers could not be more disheartening. While the barista was polite, making such a request at all was offensive,” the association added.
Following the incident, users took to Twitter to support the police, tweeting comments along with the #boycottstarbucks hashtag.
In an apology addressed to the Tempe Police Department and posted on its website, Starbucks said the treatment of the officers was “completely unacceptable.”
“On behalf of Starbucks, I want to sincerely apologize to you all for the experience that six of your officers had in our store on July 4,” Rossann Williams, the coffee chain’s executive vice president, wrote.
“What occurred in our store on July 4 is never the experience your officers or any customer should have, and at Starbucks, we are already taking the necessary steps to ensure this doesn’t happen again in the future.”
Last year, the company was mired in a racial profiling incident that involved the arrest of two black men in a Philadelphia store. Starbucks later settled with the men privately, and temporarily closed 8,000 U.S. stores for anti-bias training.
https://www.marketwatch.com/story/d...cause-a-customer-did-not-feel-safe-2019-07-06
Starbucks apologizes to police ‘made to feel unwelcome and disrespected’ after barista tells them to leave Arizona store
Published: July 8, 2019 10:16 a.m. ET
Hashtags #DumpStarbucks and #BoycottStarbucks go viral Saturday after barista tells police to leave because a customer ‘did not feel safe’
The incident occurred at a Starbucks store in Tempe, Ariz., home to Arizona State University and just outside Phoenix.
By
MarkDeCambre
The term Dump Starbucks, or #DumpStarbucks, was seen spiking on social media Saturday after a barista at a Tempe, Ariz., Starbucks asked local law enforcement to leave an area store on Thursday because a customer felt uncomfortable — ultimately drawing an apology from an executive at the coffee giant.
Six police officers on the Fourth of July were urged to vacate a Starbucks on Scottsdale Road in Tempe by an employee because a customer “did not feel safe,” according to several news outlets and an account by the local police association.
In response, the Tempe Officers Association submitted the following via Twitter on July 5: “Don’t appreciate @Starbucks asking our #Tempe cops to leave your establishment on the #4thofjuly2019. Several of those cops are #veterans who fought for this country! #ZeroRespect”
Don't appreciate @Starbucks asking our #Tempe cops to leave your establishment on the #4thofjuly2019. Several of those cops are #veterans who fought for this country! #ZeroRespect pic.twitter.com/oGaDKhlYX3
— Tempe Officers Association (@ToaAz) July 5, 2019
— Tempe Officers Association (@ToaAz) July 5, 2019
In a series of subsequent tweets, the association complained that a Starbucks employee had “asked the officers to move out of the customer’s line of sight or to leave,” and explained the incident thusly:
1/4 A statement from the TOA on The July 4th incident and Starbucks’ treatment of police officers:
Yesterday, on Independence Day, six Tempe police officers stopped by the Starbucks at Scottsdale Road and McKellips for coffee. The officers paid for their drinks...
— Tempe Officers Association (@ToaAz) July 6, 2019
Yesterday, on Independence Day, six Tempe police officers stopped by the Starbucks at Scottsdale Road and McKellips for coffee. The officers paid for their drinks...
— Tempe Officers Association (@ToaAz) July 6, 2019
2/4 and stood together having a cup of coffee before their long 4th of July shift. They were approached by a barista, who knew one of the officers by name, because he is a regular at that location. The barista said that a customer “did not feel safe” because of the police...
— Tempe Officers Association (@ToaAz) July 6, 2019
— Tempe Officers Association (@ToaAz) July 6, 2019
3/4 ..presence. The barista asked the officers to move out of the customer’s line of sight or to leave.
Disappointed, the officers did in fact leave.
This treatment of public safety workers could not be more disheartening. While the barista was polite, making such a request..
— Tempe Officers Association (@ToaAz) July 6, 2019
Disappointed, the officers did in fact leave.
This treatment of public safety workers could not be more disheartening. While the barista was polite, making such a request..
— Tempe Officers Association (@ToaAz) July 6, 2019
4/4.. at all was offensive. Unfortunately, such treatment has become all too common in 2019.
We know this is not a national policy at Starbucks Corporate and we look forward to working collaboratively with them on this important dialogue.
— Tempe Officers Association (@ToaAz) July 6, 2019
We know this is not a national policy at Starbucks Corporate and we look forward to working collaboratively with them on this important dialogue.
— Tempe Officers Association (@ToaAz) July 6, 2019
A Starbucks spokesman referred MarketWatch to a letter of apology from Rossann Williams, executive vice president of U.S. retail, which was addressed to Tempe Chief of Police Sylvia Moir: “On behalf of Starbucks, I want to sincerely apologize to you all for the experience that six of your officers had in our store on July 4,” the letter starts.
Here is that apology, which also appears on a Starbucks news blog, in its entirety:
Dear Chief Moir and the entire Tempe Police Department,
Thank you, Chief Moir, for the conversation today. On behalf of Starbucks, I want to sincerely apologize to you all for the experience that six of your officers had in our store on July 4.
When those officers entered the store and a customer raised a concern over their presence, they should have been welcomed and treated with dignity and the utmost respect by our partners (employees). Instead, they were made to feel unwelcome and disrespected, which is completely unacceptable.
At Starbucks, we have deep appreciation for your department and the officers who serve the Tempe community. Our partners rely on your service and welcome your presence, which keeps our stores and the community a safe and welcoming place.
Our strong relationship with the Tempe Police Department has provided us the opportunity to host several “Coffee with a Cop” events in area stores, which bring residents and police together to discuss relevant issues and find common ground. We look forward to continuing to strengthen our relationship with you, and we agree that the experience of your officers requires an important dialogue – one that we are committed to being part of.
What occurred in our store on July 4 is never the experience your officers or any customer should have, and at Starbucks, we are already taking the necessary steps to ensure this doesn’t happen again in the future.
I will be in Tempe this evening and welcome the opportunity to meet with any of you in person to address concerns or questions.
Sincerely,
The Tempe Officers Association said on Sunday that it was “encouraged” by the Starbucks corporate response, according to Fox News, adding that dialogue was “welcome.”
Shootings involving law enforcement hit a record high in 2018 in Maricopa County, which comprises Tempe along with Phoenix, Mesa, Scottsdale and other municipalities, NPR reported. Earlier this year, a 14-year-old was shot and killed by a Tempe police officer who, according to the Arizona Republic, contended the boy had burglarized a truck.
The July 4 episode comes more than a year after Starbucks shut down some 8,000 stores to conduct antibias training. The closures were prompted at least partly by a viral video of two black men, Rashon Nelson and Donte Robinson, being handcuffed and removed by at least six police officers from a Starbucks location in Philadelphia. The men explained that they were waiting there for a meeting with business associate.
The antibias training in May 2018 was intended to help staffers at stores clarify how baristas and managers interact with all would-be customers.
About 175,000 employees at Starbucks stores and at its headquarters received paid training that focused on “understanding prejudice and the history of public accommodations in the United States,” according to CEO Kevin Johnson.
The Tempe incident elicited a range of reactions on Twitter from those supporting area law enforcement and those applauding the barista alike:
Here’s a representative post supporting the officers:
Shame on you @Starbucks and God Bless our men and women Police Officers! #BoycottStarbucks #DumpStarbucks pic.twitter.com/3zFsGrH3Xu
— Graham Allen (@GrahamAllen_1) July 7, 2019
— Graham Allen (@GrahamAllen_1) July 7, 2019
Here’s a tweet referencing the Philadelphia incident where the pair of black men were handcuffed:
Those of y’all who want to #DumpStarbucks because some police officers were asked to leave are the same people who were real quiet when two black men were arrested for waiting at a Starbucks. But I digress.
— keels (@keeleeloo) July 6, 2019
— keels (@keeleeloo) July 6, 2019
Shares of Starbucks were off 0.3% in early Monday trade, but have been on a tear lately, rising 36% so far this year and handily outperforming the broader market, according to FactSet data. By comparison, the Dow Jones Industrial Average DJIA, -0.43% has gained 15% so far in 2019, the S&P 500 index SPX, -0.48% has climbed about 19%, and the Nasdaq Composite COMP, -0.78% has advanced 22% over the same period, as of Monday morning action.
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Mark DeCambre
Mark DeCambre is MarketWatch's markets editor. He is based in New York. Follow him on Twitter @mdecambre.
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https://edition.cnn.com/2019/07/06/us/starbucks-apology-arizona-police-trnd/index.html
Starbucks apologizes after 6 officers say they were asked to leave a store in Arizona
By Amir Vera, CNN
Updated 1251 GMT (2051 HKT) July 8, 2019
(CNN)Starbucks is issuing another public apology more than a year after officers arrested two black men in a Philadelphia store.
This time, though, the coffee giant is apologizing to officers with the Tempe Police Department in Arizona.
In a statement Friday, the Tempe Officers Association said six officers walked into a Starbucks to enjoy some coffee on July Fourth. The group was approached by a barista who told the officers that a customer "did not feel safe" because of their presence.
"The barista asked the officers to move out of the customer's line of sight or to leave," the association said. The officers ultimately left the store "disappointed."
"This treatment of public safety workers could not be more disheartening. While the barista was polite, making such a request at all was offensive," the statement read. "Unfortunately, such treatment has become all too common in 2019."
Hours before releasing that statement, the association released an altered Starbucks graphic on Twitter and Facebook with a hand pouring out coffee reading "Dump Starbucks." The graphic also led to the hashtag #DumpStarbucks on social media. The graphic was deleted from the association's Facebook page, but is still on Twitter.
Don't appreciate @Starbucks asking our #Tempe cops to leave your establishment on the #4thofjuly2019. Several of those cops are #veterans who fought for this country! #ZeroRespect pic.twitter.com/oGaDKhlYX3
— Tempe Officers Association (@ToaAz) July 5, 2019
"Several of those officers asked to leave are veterans who fought for this country. Zero Respect..." the post read.— Tempe Officers Association (@ToaAz) July 5, 2019
Rossann Williams, Starbucks executive vice president and president of US retail, released a statement late Saturday, saying she had spoken with the police chief.
"When those officers entered the store and a customer raised a concern over their presence, they should have been welcomed and treated with dignity and the utmost respect by our partners (employees). Instead, they were made to feel unwelcome and disrespected, which is completely unacceptable," Williams' statement read.
Williams said the company has a "deep appreciation" for the Tempe department and the officers who serve that community.
"Our partners rely on your service and welcome your presence, which keeps our stores and the community a safe and welcoming place," the statement read. "What occurred in our store on July 4 is never the experience your officers or any customer should have, and at Starbucks, we are already taking the necessary steps to ensure this doesn't happen again in the future."
On Sunday, the Tempe Officers Association posted an update on its Facebook page thanking the public for the overwhelming show of support and expressed hopefulness that the incident would open dialogue between police officers and the communities they serve and protect.
CNN's Kevin Bohn contributed to this report.
https://tw.news.yahoo.com/警察在會不安-咖啡師趕6警-星巴克急出面滅火-085500859.html
警察在會不安？咖啡師趕6警 星巴克急出面滅火
EBC東森新聞
13.1k 人追蹤
東森新聞
2019年7月9日 下午4:55
檢視相片
美國星巴克又傳出「趕客」事件，日前有六名警察一起前往亞利桑那州（Arizona）坦佩（Tempe）店，想享受濃郁的咖啡。不料，咖啡師卻認為員警身分會「讓其他客人覺得不安全」，並將他們驅趕。此消息一曝光，不僅坦佩警察工會透過推特抵制星巴克，也在網路上掀起輿論混戰。
根據《CNN》報導，4日6名員警特別相約在輪班前，到坦佩市的星巴克享用咖啡，但才剛坐下來不久，咖啡師就要求警察們必須立即離開，因為「你們的存在讓其他客人覺得不安」。為避免引起糾紛，六名員警只得掃興地步出店外。
▼坦佩警察工會在臉書貼出修改版的星巴克商標以示抗議 。（圖／翻攝自坦佩警察工會臉書）
檢視相片
對此，坦佩警察工會（Tempe Officers Association）感到相當不滿，在6日更換推特頭貼，只見星巴克Logo中間變成一隻將咖啡倒掉的手，標註「Dump Starbucks」（拋棄星巴克），呼籲民眾一起抵制「不尊重警察」的星巴克，吸引近兩萬人轉發。
星巴克執行副總裁威廉斯（Rossann Williams）在7日晚間緊急發表聲明，向坦佩警察局鄭重地道歉，並強調「7月4日在我們的商店所發生的事情，絕不是你的官員或任何客戶應該擁有的經驗」，在星巴克已經採取必要的措施，保證未來決不會再發生這種情況。
▼坦佩警察工會星期日在臉書表達對民眾支持的感謝 。（圖／翻攝自坦佩警察工會臉書）
檢視相片
坦佩官員協會7日也在臉書更新聲明，表達對公眾壓倒性支持的感謝，期望透過這起事件，能開啟警察與所服務之社區的對話大門。
不過，這並非星巴克第一次因「驅趕客人」而引發爭議。去年美國一間位於費城的星巴克，有兩名非裔男子想借用廁所遭拒絕，且被店員通報警方逮補。最後星巴克創辦人兼董事長舒茲，不但親自深入調查，並約談該店店經理，店經理也因此遭到開除。
（封面圖／翻攝自星巴克臉書）-
- NO COFFEE FOR MATAS!
