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Meeting at Speaker's Corner 18 Oct, 6-7 pm

Ah Hai

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Singapore Equity Investments

Sunday, March 22, 2009
Singapore Equity Investments

Dear Mr Tan Kin Lian,

We are a team of independently opinionated Singaporean retail equity investors in Singapore and our website is at www.sgdividends.blogspot.com. We would hope that you will allow our link to be placed on the bottom right corner of your blog with the other external links you have.

About us
Basically, the objective of our blog is to create investment awareness and set Singaporeans to think more about their investments.

We try to be different and state our own opinions instead of relying on what the crowd says or what analysts reports says. We do not recommend stocks, but instead, show data and fact derived from Reuters, SGX website or company financial reports/ announcement and present to our readers and hopefully, they can form their own judgement.

Hope to hear from you =)
Stephen Lim
SGDividends
Posted by Tan Kin Lian at 10:57 AM
 

Ah Hai

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SCMP:New bank rules should better protect customers

Sunday, March 22, 2009
SCMP:New bank rules should better protect customers

Asymmetric information is not an elegant phrase, but it is a useful economic concept by which to analyse situations that involve conflicts of interest - and whether, and how, they need to be regulated. A salesman who tries to promote a product is asymmetrically disadvantaged because he does not know - and can only guess - the size of your wallet. It is not so with banks, which have privileged access to clients' financial information and have often exploited it to sell risky financial products. The Lehman Brothers minibond fiasco has exposed that danger and become a catalyst for regulatory change. Hopefully, better supervision of banking activities, which will come into force this year, will bring more protection for clients and their financial information.

The banks have fought hard to resist changes, arguing at one point that knowledge of clients' finances enables banks to tailor services to their needs. Leaving aside this obviously self-serving argument, regulators around the world have been having the upper hand as a result of the global financial turmoil - and Hong Kong is no different. Instances of apparent mis-selling of Lehman minibonds have helped generate intense pressure on banks to adopt new regulations.

The new rules require banks to separate traditional banking services, such as deposit-taking and making loans, from retail securities and investment services. One of the most irritating and unfair bank practices in recent years has been allowing counter tellers to look at clients' bank books during ordinary transactions and then promote dodgy investment or insurance products. Under the new rules, they can no longer do so. Furthermore, one bank department cannot share clients' information with another to promote sales without their express consent. Recordings of investment transactions will be made and retained for at least seven years. In cases involving the sale of risky products, a third staff member needs to review the transaction. It is not clear what amounts to high-risk investments these days when the share prices of some US banking and insurance giants are behaving like penny stocks. Even the shares of locally beloved HSBC have plunged to lows most investors found scarcely imaginable.

The new rules will not ban all instances of cross-selling. That would not be desirable, because banks offer mostly legitimate investment products. But they should offer better protection to customers.
Posted by Tan Kin Lian at 7:04 PM
 

Ah Hai

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Re: Goldman made billions shorting AIG

Sunday, March 22, 2009
Worse than being retrenched

Dear Mr. Tan,

I was forced out by my ex-company(a listed local company) recently, without any form of compensation. I had been there for X years and the reason they gave was that the company has not planned for such exercise and even they do, they do not give it to ‘non-performing’ employee like me. While I did not agree to my ex-supervisor’s appraisal rating on me, I had no choice but to resign on my own or else my company will dismiss me!

Mr. Tan, do u think I have ground to approach MOM for help in seeking some form of remuneration package from my ex-company?


REPLY

I suggest that you talk to Ministry of Manpower and get their advice. You can also talk to your Member of Parliament.

Posted by Tan Kin Lian at 7:17 PM
 

Ah Hai

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Re: Goldman made billions shorting AIG

Sunday, March 22, 2009
Financial planning for newborn
Hi Mr. Tan,
I'm doing some financial/insurance planning for my newborn. I plan to purchase a Vivolife Policy (Sum Assured: $50K), with monthly premium of $86 payable over 10 years. And another term insurance (Sum Assumed: $100K), with monthly premium of $12. Is it recommended to do so?

In addition, to start a saving plan to accumulate his education fund in 20 years time. I would need some advise on which is the better option below;

Option 1: Monthly premium of $100 into Investment-Linked Product or Endowment Plan (PayMyUni under Income) ?
Option 2: Initial sum of $5K for Investment-Linked Product, with yearly top-up of $1K. Btw, which is the product worth investing in?
Option 3: Lump sum of $10K into SAIL (Income Policy), with projected return of $24K in 20 years.

REPLY
I am not familiar with the Vivolife product, but I understand that it has high charges (to pay commission to the agent) and gives a poor return to the policyholder. You can search my blog for comments from people who are familiar with this product.

Read this FAQ about saving for your child's education.

Posted by Tan Kin Lian at 7:20 PM
2 comments:

zhummmeng said...

Before you plan for your child have you planned yours,ie have you met all your needs adequately, from dependent income replacement to disability income(including your spouse's) and your retirement needs.
DON'T PUT THE CART IN FRONT OF THE HORSE.
Is your agent or salesman a financial planner?
Your child's needs rank last.
Vivolife is a poor plan in term of protection and return. You may think after paying for 10 years that is the end of paying.. The truth is your insurance salesman never or don't want to tell you that you NEVER stop paying the company until you terminate it.
Your agent might have told you that it is cheap to take it when young and you continue to pay the same insurance cost even when you are 60 years old. Is it true or false? This is where you judge your agent. Is he or she a liar or simply ignorant, dishonest or unqualified?
The truth is your insurance cost goes up as you age. A baby taking up now will pay the same cost when he or she is 60 years old as a 60 year old man who JUST takes up.Check with your actuary friend.
There is a big blackout on this.
Next ask yourself. What is the probability of your child contracting a dread disease ? 1%!!!
The premium could be saved to take up enough insurance for yourself. Your child will thank you for that.
How much do you need to bequeath to your dependents if you drop dead? At least $500K average for a 2 child family.
How much do you need to take care of YOURSELF when you contract a dread disease? 5 times your annual salary...you child will thank you knowing that money saved for them or your assets are untouched because of your illness.
How much do you need when you are permanently disabled? At least 70% of your monthly salary... your child will thank you knowing that if you are disabled there is still income to support the family and the assets untouched.
Consider all the above before you jump in just because some idiotic
or unscrupulous agent suggested or persuaded you. Remember you are the BREAD WINNER (the horse). Anything goes wrong with horse the cart stops moving; all insurance policies you have for your loved ones will go up in smoke.
Wait a minute, there is premium waiver if you should die, your agent tells you. Let me tell you waht good is the waiver when your family is left so little to live on. Ask them to eat grass?
My advice to you is have ALL your needs, including your spouse, met first then meet your child's "needs". This is putting the horse in front of the cart and your family is in the cart and you are drawing.
If you are worried about medical get your child a medishield or a private H&S using CPF medisave. This will take care of 80% of his or hers needs.
Education funding? forget it..this should be the last worry. or it is not even a worry at all.
You must be a first time father that you get so excited.. wait till reality or rationality dawns on you. Man , use your head and don't use your heart...your heart always betrays you and the insurance agents love exploiting your weak heart or soft heart.
For you...remember to separate your protection from your saving or investment.All those whoelife limited pay or endowment they are scams...
get an honest financial planner with right qualification to help you. This agent you have is definitely a salesman or product pusher.. he or she is pushing for his or her own pocket. Please believe you me.
March 22, 2009 8:16 PM
zhummmeng said...

Mr.,
if you must or die die must fund your child's education in 20 year's time do you know how much you need?
At least $120K in future dollars.
Between PayMyUni(ntuc) and College Plus( TM Asia Life) , College Plus beats PayMyUni hands down but.....
both endwoment products are inefficeint at the best and are scams at the worst.
The SAIL ? you are barking up the wrong the tree and it is another scam endwoment which is risky if not very risky. For the same risk you get much higher return. Becareful , the salesman might misrepresent the risk to you.
If you need to provide the fund the best option is option 2. $5K plus yearly recurrent $1K in a risky fund ,risk same like the SAIL or their endwoments, you might attain your goal of $120K sooner than 20 years.
Again, consult an HONEST and qualified and competent planner and NOT salesmen or product pushers with titles like financial consultants, senior, exeeeecutive or otherwise.
All the best.
March 22, 2009 10:21 PM
 

Ah Hai

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Re: Goldman made billions shorting AIG

Sunday, March 22, 2009
Fraud alert - insurance claim
Dear Kin Lian,

I like to report to our motor insurer about a suspicious accident with this vehicle on 19 Mar 09; (detail provided). The driver; man aged 50 something.

I notice from my right side mirror, he approached very close towards my right side and appears to deliberately hit my right rear side and bumper.

I got down checking and finding that his vehicle already had a bad pre-existing damage on his front lefts side that supposes to collide with me (it is a deep dent and paintwork scratches) but my car was only slightly scrapped. I confronted him and he drives off after a verbal exchange.

I was suspicious because I have been in front of him all the time and keeping on a straight path within my lane. And also my vehicle slightly damaged but he and his female passenger kept blaming me for cutting into his path.

He probably attempt to induce fraudulent insurance claim for his existing damage. To protect other motorist; any similar accident claim involving this vehicle should be carefully investigated.

REPLY
I suggest that you lodge a report with the Police. It is their duty to investigate such matters.
Posted by Tan Kin Lian at 7:27 PM
1 comments:

Falcon said...

When times are bad, people resort to such activities to make some money. Looks like in Singapore there is a brotherhood linking car repair workshops, motorists and to a lesser extent some black sheep lawyers may also be involved. This reminds me of the situation in China where some people would jump in front of an oncoming care even to the extent of courting death so that their families can claim from the unfortunate motorist as the law in that country puts the blame on such accidents entirely on the motorists.
March 23, 2009 2:29 AM
 

Ah Hai

Alfrescian
Loyal
Re: Goldman made billions shorting AIG

Sunday, March 22, 2009
Save money with a basic Medishield plan
Hi Mr. Tan,
I find that the premium for private Shield has become more expensive at the older ages. My father is 76 years old and my mother is 69 years old. Shall I continue to insure them under Incomeshield M Plans, or switch back to Basic MediShield? If there is a need, we can visit a private hospital and pay out of our savings.

REPLY
If your parents find the premium for private Shield to be too expensive, it is better to switch back to Basic Medishield. They can go to subsidised wards in Government hospitals, rather than private hospitals. You can switch back to basic Medishield at anytime, even after gae 70.

Read this FAQ.
http://www.tankinlian.com/faq/shield.html

Posted by Tan Kin Lian at 7:44 PM
1 comments:

Falcon said...

The problem is, they may have develped other health conditions at this advanced age. CPF now requires you to fill in a health declaration form so insurability is an issue. The best way is not to fall into the trap of "upgrading" to a private shield plan in the first place. You are effectively upgrading the cost of your health plan for life!
March 23, 2009 2:25 AM
 

Ah Hai

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Buying a new HDB Flat

Sunday, March 22, 2009
Buying a new HDB Flat

A Singaporean who worked in China for nearly 10 years. While in China, be bought a private property. He sold it on returning back to Singapore, after completing his contract.

He is barred from buying a new HDB flat due to the following condition. I find this condition to be unfair to him. I advised him to consult his Member of Parliament.

Ownership / Interest in Property
You, your spouse, any occupiers listed in the Application Form or their spouses must not own or dispose any other flat, house, building or land* or have an estate or interest at any time within 30 months before the date of application, or between the date of the application and the date of taking possession of the new flat.

* includes but is not limited to HUDC flats (whether privatized or not), properties acquired by gift, properties inherited as beneficiaries under a will or as a result of the Intestate Succession Act, private properties, commercial properties and industrial properties, as well as properties owned / acquired / disposed through nominees regardless of whether any of these properties are located in Singapore or overseas.
Posted by Tan Kin Lian at 7:58 PM
1 comments:

Falcon said...

Yes, there are some properties overseas that are going for a song. For example, I can buy a house in Detroit for less than the amount I pay for my service and conservancy charge for a month in Singapore for a HDB flat. Does that mean I am debarred from buying a HDB flat later in Singapore?
March 23, 2009 2:23 AM
 

Ah Hai

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Proposal to solve the global crisis

Sunday, March 22, 2009
Proposal to solve the global crisis

Here is my proposal to solve the global crisis. I hope that the US government will be considering an approach along a similar line. The strategy is to stabilise housing prices at replacement cost, less depreciation.
https://docs.google.com/Doc?id=dcqjz7c8_134gznhcdg9&hl=en

Posted by Tan Kin Lian at 8:40 PM
2 comments:

ym said...

hi Mr Tan,..
I dont agree with the proposal...

Mark to market is not the root cause of the economic problems..

below are 2 very good articles abt how the economy works and the counterfeiting effects of fractional reserve banking..

the important thing is how production is funded and how fractional-reserve credit robs the economy...

how the economy funds production :
http://mises.org/story/1596

fractional-reserve destroys economic wealth :
http://mises.org/story/3151

I hope you and your readers will take time to study it carefully..


ym
mises.org
March 22, 2009 10:03 PM
ArtBoon said...

Free market proponents like myself will say "let the speculators die", don't mark to market.

However, if we consider the need for political stability, then using public money to absorb supply from desperate sellers is one way.

The question will always be, how much is enough? Who gets to sell first?
March 23, 2009 8:55 AM
 

Ah Hai

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Re: Proposal to solve the global crisis

Monday, March 23, 2009
AUD, NZD on way of recovery
The AUD and NZD dropped by about 30% a few months ago. It stayed at that level for a few months. They are now starting to recover. I saw that NZD had increased 10% during the past week .The AUD has recovered by 5%. Perhaps, the previous drop was too sharp and it is now reaching its fair level. But interest rate in AUD and NZD are now quite modest (compared to the high rates previously).




Posted by Tan Kin Lian at 11:00 AM
 

Ah Hai

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Re: Proposal to solve the global crisis

Monday, March 23, 2009
Politician Ratings
Who will you vote in the next general election? Survey.
Here are the preliminary survey results, based on 49, 112 and 178 replies. The latest rating has a more balanced distribution by age group.
http://docs.google.com/Doc?id=dcqjz7c8_128gwbh7rc2

Disclaimer. The people who participate in this survey do not reflect the population at large. This survey attracts a larger proportion of people who are unhappy with the Government.
It is more important to look at the relative ranking of the politicians in the PAP and the alternative parties.

Posted by Tan Kin Lian at 11:00 PM
 

Ah Hai

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MAS Consultation Paper - Toxic Investment Products

Monday, March 23, 2009
MAS Consultation Paper - Toxic Investment Products

Under the consultation paper, the issuers are required to provide more clearer information about complex financial products. But, the question is, will this approach prevent the sale of toxic products?

The credit linked notes, which were allowed to be sold, were toxic because they carry 5 to 8 times the risk of ordinary bonds. The issuer was able to package these toxic products and offer a low rate of return to the unsuspecting investors.

It will be difficult for the ordinary people to understand the risk of these products. They have to rely on the adviser. If the adviser is not aware of the risk, then the chance of mis-selling is high.

There is already an existing requirement for the issuer to provide relevant information about the product that is registered for sale to the public. If the authority is not willing to enforce this requirement under the existing regulation, will the "better disclosure standard" prevent a similar problem from recurring several years into the future?

A better solution is to have independent experts to certify the risk of the product. This independent experts must be appointed by the approving body and not by the product issuer.
If the independent experts cannot certify the products to be fairly designed and described, the authority should not allowed the product to be sold.

This is similar to the certification of drugs. If the drugs is not tested to be safe and effective, it is not allowed to be sold to the public.

I hope that MAS will consider this point. I shall be submitting this suggestion in reply to the consultation paper.
Posted by Tan Kin Lian at 11:10 PM
3 comments:

Anonymous said...

Having those rules in place is one thing, enforcing them is another.
It is still back to square one,
everyone doing what benefits them except the consumers.
Hope MAS keeps to their words and sincere about doing the right thing.
Remember investing is not gambling. it is about win-win-win
March 15, 2009 5:34 PM
Anonymous said...

Hi Mr Tan

Yet again - an excellent suggestion from you !

Having been involved in assisting Minibonders claim against the FI( banks ), I find that the mis-selling would never have occurred if the Minibonders had access ( in the 1st place ) to independent 3rd party reviews of the Minibond product.

We must remember that there is insufficient local expertise in designing, developing and analyzing complex structured products. Hence, the review group(s) have to be comprised largely of foreign experts.

Let their review be available on the Internet ( potential customers may need to pay a small fee to access their reviews ).

If we cant have such a system in place, then the FI's should not be allowed to sell complex structured products to the main in the street.

Then its fair to let " caveat emptor " ( buyer beware ) be the basis of level playing field for customers and banks .
March 16, 2009 8:02 AM
Anonymous said...

Mr Tan, you may like to publish this in your blog. Thank you.

Minibond investors slam HKMA
Beatrice Siu, The Standard

Monday, March 16, 2009

About 1,000 disgruntled Lehman Brothers minibond investors marched from Causeway Bay to the Hong Kong Monetary Authority headquarters in Central yesterday, accusing the government and the authority of ignoring them.
They demanded dialogue with the authorities and full refunds, similar to the offer made by Sun Hung Kai Investment Services in January.

Alliance of Lehman Brothers Victims chairman Peter Chan Kwong-yue lashed out at the government and HKMA for not following up or publicizing the investigation results, and accused them of "black box operations."

"The government failed to take further action in its call for banks to help investors by buying back the minibonds.The protest is our last resort to voice our anger," Chan said.

The investors waved banners and chanted slogans, blaming HKMA chief Joseph Yam Chi- kwong, Chief Executive Donald Tsang Yam-kuen, Secretary for Financial Services and the Treasury Caejar Chan Ka-keung, and Securities and Futures Commission chief Martin Wheatley for being "heartless, irresponsible and useless."

The group set up an altar and held a Chinese funeral ceremony outside the HKMA headquarters to signify "the death" of Hong Kong's role as an international financial center.

Tseung Sing-kwan, 40, who invested HK$200,000 in Lehman-related products at the Nanyang Commercial Bank in 2006, claimed bank staff misled her by not revealing the risks involved.

Last Friday a lawsuit on behalf of SAR minibond buyers was filed in New York against units of HSBC, Lehman and the Bank of New York Mellon for alleged failure to protect investors.

It demands the return of an estimated US$1.5 billion (HK$11.7 billion) held as collateral for the minibonds.

Right advice worth its weight in gold

Paul Ramscar, The Standard

Monday, March 16, 2009

Trusting your financial adviser will always play a key in part of the development of your business relationship - but how deep is that trust and what does it mean for Mr or Mrs Joe Investor looking for advice?
One thing that history teaches us is that people generally never learn anything from the past.

However, it is past behavior that is normally a good judge of future behavior.

So when choosing an adviser who is most likely going to be looking after your financial affairs for the next 10 years or more, you need to be quite certain that you have made the right choice.

If your current adviser has a history of making poor decisions on your behalf then it's a fairly forgone conclusion that the future won't fare much better. Granted that some poor decisions can be made as we are human after all, but there are red flags to watch out for.

When gut instinct says it's time to move on to a new adviser, then its best to start looking.

Some nightmare reports over recent months have involved clients requesting low-risk funds from their adviser only to find upon receipt of their portfolio statements they've been put into high-risk funds.

The Lehman minibond debacle is a prime example of poor advice being given to the majority who did not understand high-risk investments. Not only are these practices unethical but they are clearly against the instructions from the client.

In addition, sophisticated investors - short definition: US$1 million/ HK$8 million in liquid assets - are deemed to be fully qualified investors and, by default, know what the risks are.

The majority don't, and end up being led down a road of unwanted risk that does not end in the emerald city.

Too often clients are scared of the unknown or believe that transferring their portfolio to another firm is too much hassle.

Any adviser worth his salt will tell you that the transfer process is fairly straightforward and that he'll be able to handle it for you.

In most circumstances, only a couple of simple forms and authority letters are required in order to initiate the transfer process. Funds don't need to be sold, nor do shares or most other investments/plans. Of course, your existing adviser may not tell you this because he does not want to lose your business, but you are well within your rights to know all of this information, so just ask.

This year is going to get tougher, but there will be opportunities for those who seek them and if you are with a good adviser he'll be able to alert you to these.

Remember, money can be made in bear markets as well as bull markets.

Paul Ramscar is assistant director - Private Clients at Tyche Group, an independent financial advisory firm based in Hong Kong

e-mail: [email protected]
March 16, 2009 10:28 AM
 

Ah Hai

Alfrescian
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MAS Consultatation paper - simple insurance products

Monday, March 23, 2009
MAS Consultatation paper - simple insurance products
To MAS

This consultation paper is for regulation on investment products. I suggest that the regulation should make clear that life insurance products that provide only insurance protection (and do not have any saving or investment return) do not require to have any adviser.

This will allow life insurance products, such as term insurance, accident insurance and medical insurance, can be marketed without the involvement of a financial adviser. This will reduce the cost of distributing the simple insurance products.

It also avoids the conflict of interest, where unethical advisers may influence the consumer to buy an unsuitable product that pays a bigger commission to the adviser.

Tan Kin Lian




Posted by Tan Kin Lian at 11:10 PM
3 comments:

Anonymous said...

Yes, no brainer and simple products should be allowed to be bought online and without the need for agents to cut down the cost.
Term
PA
medical H&S
travel
car insurance
March 14, 2009 12:51 PM
Concerned said...

Some FIs who after this experience will give up selling structured products altogether. However, there are some FIs who have discovered selling strucutured products are a very lucrative venture and will continue to do so. Customers should be wary of these type of FLs. Customers Beware
March 14, 2009 7:03 PM
Anonymous said...

After paying huge commission to the "adviser" for the minobond, the "adviser" said he/she is only an introdcer.
What a joke?????!!!!!
Who's fault?
March 14, 2009 10:41 PM
 

Ah Hai

Alfrescian
Loyal
Monday, March 23, 2009
MAS consultation paper: Unlisted investment products

Read the proposals contained in this consultation paper. Give your comments below.
http://www.mas.gov.sg/news_room/pre...arketing_of_Unlisted_Investment_Products.html

Posted by Tan Kin Lian at 11:10 PM
2 comments:

Anonymous said...

Mr Tan, the link to the econsultation paper is incorrect.
March 14, 2009 12:57 PM
Anonymous said...

Will it cover "investments" like Land Banking. If the word investment is used in an advert or presentation then the products should be regulated.
March 15, 2009 1:58 AM
 

Ah Hai

Alfrescian
Loyal
How will you vote in the General Election (1)?

Tuesday, March 24, 2009
How will you vote in the General Election (1)?

The hot topic now is the next general election, which may be held in 2009. How will you vote? Give your views in this survey.
http://www.surveymonkey.com/s.aspx?sm=vOolknIETsvq_2fDIx_2fDxr4g_3d_3d

Please pass the word around to your friends and invite them to give their views in this survey. I like to have many people to participate, so that the results can be more representative of the population.

UPDATE
Here are the survey results based on 206 replies. The results are quite close to the results based on 149 replies. This shows that the results are not affected by the size of the sample, provided that the initial sample is quite large (say 50 replies)
https://docs.google.com/Doc?id=dcqjz7c8_107gwnvx8f6&hl=en

Posted by Tan Kin Lian at 11:00 PM
Labels: Survey

3 comments:

Concerned said...

Mr Tan

Can you do a survey on the low attendance of MPs during Parliament sittings

1) MPs think they can't contribute much as the Ministers have already done all the work
2) MPs do not respect the respective ministers, so they do not attend
3) MPs are busy with their own jobs and think they little of attending parlimentary sittings
4) MPs knows that they will be elected as their constituents do not know whether they attend or not
5) MPs expect the other MPs to attend
6) MPs "bo chap"
7) Others
February 28, 2009 1:15 AM
David said...

Actually I am curious as to how the PAP assess its MPs' performance. Regular attendance at Parliament sessions and speaking up and at Meet the people sessions (MPS)? Number of cases resolved during MPS?

One thing I think is that the MP's job is assured for at least a few years. Why? Because govt is very unlikely to hold by-elections, even when an MP died, unlike in Malaysia.
March 25, 2009 12:18 AM
george said...

Good question. How are MPs assessed for their responsibilities? Definitely, there are guidelines to their appraisals. I am not sure this is open to public.
March 25, 2009 10:03 AM
 

Ah Hai

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NTUC is less pro-society now

Tuesday, March 24, 2009
NTUC is less pro-society now

Hi Kin Lian,
Are you aware of how NTUC Insurance has evolved since you left?

I entered the industry (as an independent advisor) the same year you left NTUC in 2007. I'm a newbie here. But it does not prevent me from observing (with a sigh), that NTUC, the company you led for a long time, has changed since you left - from an organisation that prides itself for being pro-society to a somewhat changed "organism".

NTUC used to be tolerant towards people whose health are not in "tip-top" conditions. I attribute it to its role of being a pro-society co-operative, putting more emphasis in social goodness rather than profit/loss (that's what the guys there always say). It's a humane organisation.

Of course, ultimately bottomline counts. But now, for unknown reasons, the same organisation is suddenly turning its back on the people it's supposed to serve. So much so that it has tightened its procedures so drastically, resulting in people being rendered uninsurable for slight ailments, ie, not in tip-top conditions. It wants to have a sure-win situation?

That's why I say its a systemic problem. Because if this toughness continues, many Singaporeans, especially the older folks, will be without insurance/ medical coverages. Imagine how huge an issue it can be, in an era of aging population, increasing medical expenses etc. I can't comment whether it's due to a change in management philosophy. But for any person who cares (& I think you might), I would say that this is a Mini-bond in the making. Some time, some how, things will blow up. And it can be quite disasterous.

REPLY
I suggest that you write to the secretary general of NTUC, Mr. Lim Swee Say. I hope that he will respond to your feedback.
Posted by Tan Kin Lian at 11:51 PM
Labels: Governance
3 comments:

Loh Hon Chun said...

Pity those uncles and aunties having to do roadshows.
March 25, 2009 12:20 AM
David said...

I think Mr Lim Swee Say, given his portfolio, must have been aware of such changes. Or if not, at least his aides could have also informed him.

Hence maybe he even endorsed such changes. Not surprising when unions and labour laws are sometimes even pro employer!
March 25, 2009 12:34 AM
The said...

Which products since the new management took over are good, value for money and with the consumers in mind?
Only dubious products with low return and protection and lots of unnecessary frills to distract and deceive the consumers except the greedy and conscienceless agents disguised as financial consultants who get high commission for pushing them..
MAS should investigate them especailly the top 'acheivers' or the mrt or tot agents for malpractices and conflict of interest.It is a well known fact that ntuc salesmen and women practice are product pushers and peddlers. They are no different from the koyok medicine man at pasar malam.
Do the new management care? The new management is only interested to strive for #1 at all cost to beat Mr. TanKL to the game and show his new bosses he is very clever. But before the bosses priase him look at the profit; full of sales but no profit. In the last 2 quarters ntuc was #1 but at what expense and what products did he use ? capital plus? can the product make money? or to just boost turnover?
That man is obssessed with #1 market share .
March 25, 2009 9:33 AM
 

Ah Hai

Alfrescian
Loyal
Big increase for motor insurance claims - the reasons

Wednesday, March 25, 2009
Big increase for motor insurance claims - the reasons

The General Insurance Association, representing the insurance companies, have introduced a Motor Claim Framework in May 2008, with the aim of controlling the inflated claims. It did not work and has, in fact, resulted in more claims being submitted to the insurance companies. Here are the reasons.

1. In the past, insurers encourage private settlements if the damage was small, i.e estimated repair cost less than $1,000. This was so that motorist can continue to enjoy their NCD. Under MCF, all accidents have to be reported to the insurers and claims will as a matter of course, be made. We all know that when insurers are involved, the workshops jack up the repair cost. From a repair of a few hundred dollars, the price is now a few thousand dollars.

2. The assumption is that the appointed workshops help the insurers to control the repair cost. This is not true because they in fact are out to make a good profit from the insurers. They put up high estimates. And some of them bribe motor surveyors to overlook many items which may be overpriced or which repairs/replacements may not be necessary. The trick is to overblow their repair estimates for the appointed surveyor to go through the motion of cutting a few items. This give the appearance that the surveyor has done his job. The going rate, I understand is for workshops to pay $100 per case to surveyors to gloss through the repair estimates. That is why the tender system is still the best to get around this.

3. Workshop owners work with lawyers and educate motorists on their legal rights with respect to personal injury claims. In the past, small injuries or soft tissue injuries may be overlooked. Now workshops refer them to lawyers to claim. I know of a person who was involved in an accident two years ago when a taxi collided into the rear of his car. He and his wife suffered slight pain in the neck. The workshop owner told them to claim for the injury and referred them to a lawyer to assist. That is why personal injury claims (especially for soft tissue injuries) have increased in recent years. I think most of these claims are genuine. In the past, they did not surface because people did not think of seeing a doctor and claiming if the injury was not serious.

Freddy Neo
(Mr. Freddy Neo was previously the general manager for general insurance in NTUC Income. )
Posted by Tan Kin Lian at 10:25 AM
 
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