Left in the lurch after cheque goes missing

[BuiKia]

LIKE Mr Toh Wing Yew ("Questions on DBS' cheque clearance protocol"; June 28), I experienced problems with DBS Bank's cheque clearing process. However, unlike him, I have not recovered the funds.

In mid-January, I handed over a US dollar cheque for clearance at the bank counter at DBS' Raffles City branch.

I was told that it would take four to six weeks to clear the cheque. No receipt was given but I did not think anything of this as one also does not get a receipt when dropping a cheque in the quick deposit box.

In March, the cheque was still not credited into my account and I went back to the bank to inquire about the delay.

To my shock, DBS said it had no record of my depositing the cheque. A check with the United States-based payer showed that his account had been debited on Jan 22.

DBS said it could not do anything unless I produced a copy of the cheque. Regrettably, I had not made a copy and, since then, have been trying to get the payer to send me one.

Months have passed and I have still not received the copy. In the meantime, DBS has done nothing to resolve the matter.

I question DBS' liability in this matter. Why was there no record of, or receipt provided for, my cheque deposit?

Similar to Mr Toh's case, no one from the bank called me even though I had written my contact number on the back of the cheque.

What has happened to my cheque?

Helen Saada-Ching (Mrs)

 

[Narong Wongwan]

Who did she vote for?

 

[jw5]

Errr, next time when you bother to go to the counter or when banking in a cheque which you would have problem getting again from the third party if it's lost, please get a receipt/bank-in slip. :o

 

[The_Hypocrite]

Wait,,a cheque is a traceble record. If the USA side has shown that the money is taken out,,surely it will show the money being credited in the account. I mean credited but not cleared,,,,so how can the money go missing? Got deposit slip or not is irrelevant. just spore banks are fucked up...

 

[jw5]

Wait,,a cheque is a traceble record. If the USA side has shown that the money is taken out,,surely it will show the money being credited in the account. I mean credited but not cleared,,,,so how can the money go missing? Got deposit slip or not is irrelevant. just spore banks are fucked up...

If the depositing bank follows up and checks with the debiting bank, they should be able to resolve the matter.
It appears that Helen is not preceived to be part of the elite.