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Serious Desmond Kuek Says Sorry! Blames SMRT Fuck Ups On Sinkie Work Culture And Irresponsible 10%!
- Thread starter JohnTan
- Start date
SINGAPORE: SMRT CEO Desmond Kuek apologised to commuters affected by the Oct 7 weekend disruption caused by a flooded tunnel on the North-South Line (NSL) in a press conference on Monday (Oct 16) that detailed the causes of the incident.
Addressing the criticism that the SMRT has received regarding its work culture, Mr Kuek said that "deep-seated cultural issues" remain within the company that need more time to root out, despite some progress being made.
"Indeed, many of our major disruptions in the past have been attributed in some part, or all, to human error or failure," Mr Kuek said. " We regret that this is so."
He said that "nine in 10 of our people are incredibly committed, professional and commuter-focused".
In response to reporters' queries, he said one area that needs to be strengthened is the "level of accountability by supervisors".
This includes "the level of ownership and responsibility over what’s not working well ... The openness in which some issues are reported", he added.
Referring to the replacement of SMRT's vice-president for maintenance after the incident, Mr Kuek said it is not "just one person's fault, but because he’s the head of this particular function we removed him from his responsibilities there ... and put somebody (else in charge for the time being.”
Mr Kuek added that he takes full responsibility for the incident: "On behalf of all of us in SMRT, I apologise to members of the public who were affected by last weekend's disruption. We are all deeply pained by what happened."
SMRT CHAIRMAN APOLOGISES
Speaking before Mr Kuek, Chairman of SMRT Corporation and SMRT Trains Seah Moon Ming bowed as he apologised to commuters.
"SMRT has failed to prevent this incident from happening. SMRT takes full responsibility for this incident," Mr Seah said. "SMRT wants to, and aims to make things right for our commuters."
He added: "We know we have disappointed you and affected your life with each MRT service disruption. I ask for your patience and kind understanding, to allow us to work towards providing you with a better and smoother commuter experience."
Read more at http://www.channelnewsasia.com/news...sibility-for-tunnel-flooding-says-ceo-9315322
Addressing the criticism that the SMRT has received regarding its work culture, Mr Kuek said that "deep-seated cultural issues" remain within the company that need more time to root out, despite some progress being made.
"Indeed, many of our major disruptions in the past have been attributed in some part, or all, to human error or failure," Mr Kuek said. " We regret that this is so."
He said that "nine in 10 of our people are incredibly committed, professional and commuter-focused".
In response to reporters' queries, he said one area that needs to be strengthened is the "level of accountability by supervisors".
This includes "the level of ownership and responsibility over what’s not working well ... The openness in which some issues are reported", he added.
Referring to the replacement of SMRT's vice-president for maintenance after the incident, Mr Kuek said it is not "just one person's fault, but because he’s the head of this particular function we removed him from his responsibilities there ... and put somebody (else in charge for the time being.”
Mr Kuek added that he takes full responsibility for the incident: "On behalf of all of us in SMRT, I apologise to members of the public who were affected by last weekend's disruption. We are all deeply pained by what happened."
SMRT CHAIRMAN APOLOGISES
Speaking before Mr Kuek, Chairman of SMRT Corporation and SMRT Trains Seah Moon Ming bowed as he apologised to commuters.
"SMRT has failed to prevent this incident from happening. SMRT takes full responsibility for this incident," Mr Seah said. "SMRT wants to, and aims to make things right for our commuters."
He added: "We know we have disappointed you and affected your life with each MRT service disruption. I ask for your patience and kind understanding, to allow us to work towards providing you with a better and smoother commuter experience."
Read more at http://www.channelnewsasia.com/news...sibility-for-tunnel-flooding-says-ceo-9315322
Buzz off, oppie!
We do not have a blame culture here. It was an honest mistake by irresponsible ground staff with the wrong work culture. Let's move on.
Never mentioned that, they will commit harakiri as prescribed by their boss, Cow$8? & did they come clean?. Never mentioned that they will take a 10% deduction of the monthly salary & 20% of their bonuses & allowances, with immediate effect.
Apology like that is like "passing wind"...
Moon already bow and say sorry. What more you want, oppie?
https://www.prolificcrap.com/forum/current-affairs/kbw-finally-decides-to-apologize-for-nsl-flooding
SMRT and SBS took a billion from taxpayers money.
Ownself check ownself mah
he's stressed up, should hv gone for holiday when all this happens
Not focusing on their core business.
deep-seated cultural issues?-without elaboration or details is just like another meaningless motherhood statement.
Its just like the oft heard statement that no Singaporean will be left behind and yet govt own/controlled companies (eg SPH) often take the lead in retrenching locals and employing foreigners.
Level of accountability and responsibility should start with Chairman and CEO-are they resigning.?
How about the politicians in charge-just keep quiet and draw ridiculous salaries?
Its just like the oft heard statement that no Singaporean will be left behind and yet govt own/controlled companies (eg SPH) often take the lead in retrenching locals and employing foreigners.
Level of accountability and responsibility should start with Chairman and CEO-are they resigning.?
How about the politicians in charge-just keep quiet and draw ridiculous salaries?
Anything more specific? Juicy insider gossipy type would certainly entertain more.
I don't have any specific detail, I just see SMRT focused on tapping advertising dollar, rental collection, etc.
You look at the proliferation of stalls and advertising space over the last 2 decades. Recount the number of break downs in that same period of time.
Doesn't take too much to add 2 + 2. Just a case in point: my old neighbor used to drive an old Mercedes, long before the introduction of ERP and COEs... Runs smooth as silk and his secret? Regular maintenance.
Perhaps there were some positive changes. Credits to them.
Nevertheless, had they anticipated the higher traffic volume and the stress it had on the tracks? Or were they more interested in installing fancy LED signs to show which stop you're at?
Me, "oppie"?..I am PAP bred & blue...now, Blue, blue in the face. A spade is a spade....apologise is of no use..late LKY never apologises....you make mistakes...you get 'chopped'....you late a cut...you are out!.
What is the use of saying sorry.....stop the rot from the top...
Cue retrenchment of 10% of SMRT staff next year.
