
Tan Kin Lian said:I find a common experience of sending an e-mail to a friend or to a business contact, and do not receive a reply. I know that they had received it, because they reply when a send a reminder or a follow up reminder. They do not reply because they do not know how to respond, or the request was not clear, or do not have the complete information. It is almost like talking to someone, who does not talk back - just kept silent. Is this the right way to respond? What is a better way?
Tan Kin Lian said:I receive a lot of emails - advertisements, spams, requests for help. I always reply to all emails addressed to me, requesting for help or information. If I do not have the answer, I still give a reply. I do not just ignore it.
Tan Kin Lian said:Somebody just sent an email to me, "Mr. Tan, is Medishield adequate for my father?". I gave a reply, "Read the FAQs in this webpage. http://tankinlian.com/Information.aspx?q=medishield. There are a lot of pages of information that this person can read. I do not just ignore the email.
Tan Kin Lian said:Someone just called me on a phone. They have a car accident and the insurance company refused to help them because the other driver is a foreign construction worker. I replied, "please send details in an email to me".