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lauhunku
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Jun 24, 2011
Better service to lead to better wages
By Huang Lijie

Minister Lim Swee Say will receive a personal styling session at Wing Tai's G2000 outlet in Ngee Ann City. -- ST PHOTO: ASHLEIGH SIM
THE staff had been trained to provide better service by offering fashion advice and they had success with one notable customer on Thursday - labour chief Lim Swee Say.
He drew gasps of approval when he tried on a chic white linen blazer at fashion chain G2000's Ngee Ann City outlet.
Mr Lim had dropped by to witness the official showcase of the latest phase of the Customer-Centric Initiative (CCI) by Wing Tai Retail. It operates 16 fashion brands here, including G2000 and Topshop.
The CCI was launched in 2005 by enterprise development agency Spring Singapore and the National Trades Union Congress to help businesses provide better service.
Speaking after the shop visit, Mr Lim, who is also Minister in the Prime Minister's Office, said the initiative also raises the professional standard of the retail sector.
This in turn will help the labour-strapped industry attract and retain more workers.
It will also boost workers' real wages and meet the Government's target of a 30 per cent increase in 10 years.
Read the full report in Friday's edition of The Straits Times.