Last year, Starhub was down due to CB overload as everyone WFH.
When I called their tech support, they told me that if my internet still down after purging the IP addresses in my nucleus modem, they would come down for $50, $40 for labour, $10 for transport. In the first place, it was due to their problem, and they said they could waive off the $40 for me out of "goodwill". hypocrites.
Now I want to renew my Homehub they also practice discriminatory pricing, I will just wait for my contract on early july and walk away.