- Joined
- Jul 16, 2008
- Messages
- 24,622
- Points
- 113

https://mothership.sg/2020/05/food-delivery-rider-problems/
- Eatery staff would yell at him to cancel his order when he shows up to just ask if his food is ready for collection. The common response by eatery staff is: “You can, you wait. If you cannot wait, Cancel!"
- He said that he understands that eateries are understaffed and lack manpower during this period, but he still notices that the staff greet walk-in customers politely.
- And when he checks with the eatery staff about orders again, he is told: "Preparing! Preparing!"
- Peak hours are the only times food delivery personnel can fulfil more orders, while the rest of the time they are waiting for orders to roll in.
- There are also some restaurants that are not ready for the day but have started taking orders, which once resulted in a wait of some 30 minutes, and caused the delivery personnel to get blamed by the customer.
- Riders are all operating under time pressure, with some rushing for their daily targets, and others rushing for their incentives.
- He once delivered an order while it was raining and the box was too big to fit in his thermal bag. The bag ended up wet but the food was intact and dry, but he was still scolded by the customer: "How come the bag so wet?"