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http://www.cbc.ca/news/business/apple-iphone-x-cold-1.4397967
Apple admits some iPhone X models freeze up in cold, promises software fix
After complaints from cold-weather users, Apple says issue will be solved with software update
CBC News Posted: Nov 10, 2017 4:38 PM ET Last Updated: Nov 10, 2017 4:38 PM ET
Apple is promising a fix to the freezing issue with some iPhone X models via a software update. (JOSH EDELSON/AFP/Getty Images)
Related Stories
Owners of the latest smartphone, which retails for as much as $1,570 before carrier contract discounts, began complaining on social media that their phones became unresponsive in cold weather, just as a cold snap was making its way across much of North America this week.
my phone has frozen like 2 or 3 times already and i’ve had to turn it off smh i blame the iphone x lmao
— @HaileyyBailey
Users reported the keyboard would become unresponsive under certain circumstances. Some figured out that locking and unlocking the phone would manage to reset the phone and get it working again.
Many people in a Reddit thread said they noticed the problem was most pronounced when they used their phones immediately after moving outside from a warm interior.
Apple confirmed the issue in an email to CBC News on Friday, but said it will soon send out an easy fix for the problem.
"We are aware of instances where the iPhone X screen will become temporarily unresponsive to touch after a rapid change to a cold environment," a spokesperson for the company said. "After several seconds, the screen will become fully responsive again. This will be addressed in an upcoming software update."
On its website, Apple advises customers that its products are optimized to work best under "acceptable" temperatures, which it says is a range between 0 and 35 degrees Celsius.
The company was dogged by similar problems with previous iterations of its smartphone, which was dubbed "touch disease."
In that case, the fix involved a hardware problem that was solved by bringing the device into an Apple store, and paying a fee of almost $200 in some cases.
This time, the company is promising the solution to the problem lies in the software and will be sent to customers seamlessly via a software update.
Report Typo or Error Send Feedback
To encourage thoughtful and respectful conversations, first and last names will appear with each submission to CBC/Radio-Canada's online communities (except in children and youth-oriented communities). Pseudonyms will no longer be permitted.
By submitting a comment, you accept that CBC has the right to reproduce and publish that comment in whole or in part, in any manner CBC chooses. Please note that CBC does not endorse the opinions expressed in comments. Comments on this story are moderated according to our Submission Guidelines. Comments are welcome while open. We reserve the right to close comments at any time.
https://www.engadget.com/2017/11/10/apple-iphone-x-cold-weather-issues/
Some iPhone X displays have a nasty green line
Latest in Gear
View
Apple pledges to fix iPhone X cold-weather issues
But Apple says it's already working on a fix.
Mariella Moon, @mariella_moon
18h ago in Mobile
Comments
2100 Shares
Chris Velazco/Engadget
Some iPhone X owners have apparently been having issues using their brand new devices in the cold. According to a few users on Reddit, the pricey phone would stop recognizing most of their touches as soon as they step outside. It would happen even if temperatures are still within 0 to 35 degree Celsius -- Apple's recommended ambient temperature range when using iOS devices. The issue sounds like a dealbreaker for people living cold climates or anywhere with four seasons, but based on Apple's response to The Loop, it could be fixed with a software update.
A spokesperson told the publication that it's aware of "instances where the iPhone X screen will become temporarily unresponsive to touch after a rapid change to a cold environment." Cupertino is already working on a fix, and while it wasn't included in the software update that gets rid of an autocorrect bug, it will be rolled out in the future.
While the spokesperson didn't explain why it happens in the first place, he said devices should only be affected for a few seconds before functioning normally again. Those who've been experiencing the problem for longer than a few seconds, however, can always lock and unlock the screen to regain full use of their new phones.
Via: 9to5mac
Source: The Loop
In this article: apple, gear, iphone, iphonex, mobile, problem
2100 Shares
Apple admits some iPhone X models freeze up in cold, promises software fix
After complaints from cold-weather users, Apple says issue will be solved with software update
CBC News Posted: Nov 10, 2017 4:38 PM ET Last Updated: Nov 10, 2017 4:38 PM ET

Apple is promising a fix to the freezing issue with some iPhone X models via a software update. (JOSH EDELSON/AFP/Getty Images)
Related Stories
- iPhone X pre-orders 'off the chart': Apple
- iPhone X: Canadians line up at Apple stores as latest smartphone hits shelves
Owners of the latest smartphone, which retails for as much as $1,570 before carrier contract discounts, began complaining on social media that their phones became unresponsive in cold weather, just as a cold snap was making its way across much of North America this week.
my phone has frozen like 2 or 3 times already and i’ve had to turn it off smh i blame the iphone x lmao
— @HaileyyBailey
Users reported the keyboard would become unresponsive under certain circumstances. Some figured out that locking and unlocking the phone would manage to reset the phone and get it working again.
Many people in a Reddit thread said they noticed the problem was most pronounced when they used their phones immediately after moving outside from a warm interior.
Apple confirmed the issue in an email to CBC News on Friday, but said it will soon send out an easy fix for the problem.
"We are aware of instances where the iPhone X screen will become temporarily unresponsive to touch after a rapid change to a cold environment," a spokesperson for the company said. "After several seconds, the screen will become fully responsive again. This will be addressed in an upcoming software update."
On its website, Apple advises customers that its products are optimized to work best under "acceptable" temperatures, which it says is a range between 0 and 35 degrees Celsius.
The company was dogged by similar problems with previous iterations of its smartphone, which was dubbed "touch disease."
In that case, the fix involved a hardware problem that was solved by bringing the device into an Apple store, and paying a fee of almost $200 in some cases.
This time, the company is promising the solution to the problem lies in the software and will be sent to customers seamlessly via a software update.
Report Typo or Error Send Feedback
To encourage thoughtful and respectful conversations, first and last names will appear with each submission to CBC/Radio-Canada's online communities (except in children and youth-oriented communities). Pseudonyms will no longer be permitted.
By submitting a comment, you accept that CBC has the right to reproduce and publish that comment in whole or in part, in any manner CBC chooses. Please note that CBC does not endorse the opinions expressed in comments. Comments on this story are moderated according to our Submission Guidelines. Comments are welcome while open. We reserve the right to close comments at any time.
https://www.engadget.com/2017/11/10/apple-iphone-x-cold-weather-issues/

Some iPhone X displays have a nasty green line
Latest in Gear
View
Apple pledges to fix iPhone X cold-weather issues
But Apple says it's already working on a fix.

Mariella Moon, @mariella_moon
18h ago in Mobile
Comments
2100 Shares

Chris Velazco/Engadget
Some iPhone X owners have apparently been having issues using their brand new devices in the cold. According to a few users on Reddit, the pricey phone would stop recognizing most of their touches as soon as they step outside. It would happen even if temperatures are still within 0 to 35 degree Celsius -- Apple's recommended ambient temperature range when using iOS devices. The issue sounds like a dealbreaker for people living cold climates or anywhere with four seasons, but based on Apple's response to The Loop, it could be fixed with a software update.
A spokesperson told the publication that it's aware of "instances where the iPhone X screen will become temporarily unresponsive to touch after a rapid change to a cold environment." Cupertino is already working on a fix, and while it wasn't included in the software update that gets rid of an autocorrect bug, it will be rolled out in the future.
While the spokesperson didn't explain why it happens in the first place, he said devices should only be affected for a few seconds before functioning normally again. Those who've been experiencing the problem for longer than a few seconds, however, can always lock and unlock the screen to regain full use of their new phones.
Via: 9to5mac
Source: The Loop
In this article: apple, gear, iphone, iphonex, mobile, problem
2100 Shares