SINGAPORE - Dozens of Scoot passengers were up in arms after a flight from Singapore to Perth was delayed for more than 22 hours over the weekend.
“Scoot flight TZ 8 to Perth was originally scheduled to depart from Singapore at 1210 pm (Singapore time) on 20th June. It was delayed at Changi Airport due to a technical issue and we regret the delay has inconvenienced our guests," a Scoot spokesman said.
The flight was re-scheduled to 9.50am on Sunday morning, according to Scoot's Facebook page. It eventually took off at 10.42am on Sunday.
[video=youtube;sK65PgFOI2E]https://www.youtube.com/watch?v=sK65PgFOI2E[/video]
In an email sent to Scoot seen by The Straits Times, one passenger claimed that the flight was "delayed six times with different reasons". One of the reasons given, he added, was that the plane's tyre was 'worn out'.
The passengers were asked to board the plane then disembark twice, and finally asked to return home without any reimbusement for taxi fares, the passenger known as Cole wrote.
Cole expressed his disappointment with Scoots offer of travel vouchers in compensation, and said that the hotel and car that he rented in Australia "are all going down the drain". He asked for Scoot to arrange for a refund in cash.
The passenger also sent two Youtube videos of the scene at the Changi Airport after the news that the flight would be delayed to June 21 morning was announced.
In the videos, stranded passengers were shouting at a man who claimed he was a "handling agent" for Scoot.
Scoot said in a statement to The Straits Times: "A delayed flight can be frustrating for passengers whose travel plans have been disrupted but Scoot would like to emphasize that safety is our top priority. We seek the kind understanding and patience of all the affected guests."
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- See more at: http://www.straitstimes.com/news/si...after-scoot-flight-delay#sthash.6nXYHfqi.dpuf
“Scoot flight TZ 8 to Perth was originally scheduled to depart from Singapore at 1210 pm (Singapore time) on 20th June. It was delayed at Changi Airport due to a technical issue and we regret the delay has inconvenienced our guests," a Scoot spokesman said.
The flight was re-scheduled to 9.50am on Sunday morning, according to Scoot's Facebook page. It eventually took off at 10.42am on Sunday.
[video=youtube;sK65PgFOI2E]https://www.youtube.com/watch?v=sK65PgFOI2E[/video]
In an email sent to Scoot seen by The Straits Times, one passenger claimed that the flight was "delayed six times with different reasons". One of the reasons given, he added, was that the plane's tyre was 'worn out'.
The passengers were asked to board the plane then disembark twice, and finally asked to return home without any reimbusement for taxi fares, the passenger known as Cole wrote.
Cole expressed his disappointment with Scoots offer of travel vouchers in compensation, and said that the hotel and car that he rented in Australia "are all going down the drain". He asked for Scoot to arrange for a refund in cash.
The passenger also sent two Youtube videos of the scene at the Changi Airport after the news that the flight would be delayed to June 21 morning was announced.
In the videos, stranded passengers were shouting at a man who claimed he was a "handling agent" for Scoot.
Scoot said in a statement to The Straits Times: "A delayed flight can be frustrating for passengers whose travel plans have been disrupted but Scoot would like to emphasize that safety is our top priority. We seek the kind understanding and patience of all the affected guests."
[email protected]
- See more at: http://www.straitstimes.com/news/si...after-scoot-flight-delay#sthash.6nXYHfqi.dpuf
