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[Singapore] - 'Can't afford then don't eat': Restaurant manager and customer quarrel over coupon redemption

UltimaOnline

Alfrescian (InfP)
Generous Asset
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A restaurant and a customer recently got into a heated argument after the latter was allegedly told if she "can't afford then don't eat".

The reason for this? She bought a set meal coupon meant for four diners and wanted to bring two extra children along.


The woman had purchased the coupon, which offered a discounted price of $59.68 instead of the usual price of $116 at San Guo Kao Yu, through Fave.

As the coupon did not indicate that only four people could use the deal, the woman wanted to make a booking for four adults and two kids, reported 8World.

When she called the restaurant on March 19, a male employee explained that the four-person set meal was only meant for four diners.

"But the platform didn't state that," the woman told 8World. "I didn't know before I bought the coupon."

The staff explained that there were limited seats in the restaurant. If they were to allow large groups to dine in and each group were only to order a four-person set meal, it would negatively affect business.



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As such, the woman recounted, the staff asked her to pay an additional $10 per extra diner.

The mention of additional charges left her confused, so she called again afterwards and spoke with the manager.

After explaining the situation to the manager, the other allegedly uttered: "Can't afford then don't eat."

This ticked off the customer who ranted: "This isn't about the money, this is about his attitude. I just wanted to make a reservation."

A female employee clarified with 8World that the eatery indeed had a dining policy where the four-person set meal could only be served to a group of four. Groups with more than four diners could choose between ordering additional dishes or paying an additional $10 per extra head.

Meanwhile, the manager admitted to scolding the customer, but explained that it was because she had accused the restaurant of "taking her money".

"Only when the customer dines at the shop does Fave give us the money that was paid," he said. "All she did was calling us to ask. We haven't even charged her, so how can she say we're taking her money?

"Whenever customers ask how many people can come and dine, we'd always hope they would order more dishes instead," he said. He claimed the woman was informed of the options as well.

However, the woman said she was not offered such a choice and the employee who first answered her call had insisted that she paid the additional charges.

According to the manager, the restaurant had asked Fave to indicate the dining policy in the coupons' terms and conditions when the deal was first launched. He hoped the platform would quickly rectify the situation to prevent similar incidents from happening. The deal's terms and conditions have not been updated at the time of writing.

In the meanwhile, the customer warned other users would pay more attention to the fine print of such deals and advised them to clarify the details with restaurants before buying the coupons.


https://www.asiaone.com/singapore/c...-and-customer-squabble-over-coupon-redemption
 

Leongsam

High Order Twit / Low SES subject
Admin
Asset
There are people dying of starvation in this world while sinkies argue over $10.
 

millim6868

Alfrescian
Loyal
Zhebwoman kao peh for wat,no brain,when bought 4 xoupons means 4 person,unless she go wall in n sit down tp order n eat ,just don exceed 8 person,when go bugfet also base on nunber of persons,
 

syed putra

Alfrescian
Loyal
I think chinese have his attitude to quarrel and just cannot lose one iota.
Now penang also quarrel with kedah state wrt water.
Penang gets its water at the river mouth for free but refuse to pay to maintain the catchment area in the mountainous area.
Just to compare, sinkie maintain a water catchment area size of sinkie in jiu hu. All paid for by sinkie gomen.
 

Balls2U

Alfrescian
Loyal
Another idiotic Sinkie. She should have just book first and turn up on the day with the 2 small monkeys. And then tell the restaurant that the 2 monkeys are not eating. Or just order a drink for them. Can quietly give them some food from the set meal to eat. Kids don't eat much anyway.
 

whoami

Alfrescian (Inf)
Asset
I think chinese have his attitude to quarrel and just cannot lose one iota.
Now penang also quarrel with kedah state wrt water.
Penang gets its water at the river mouth for free but refuse to pay to maintain the catchment area in the mountainous area.
Just to compare, sinkie maintain a water catchment area size of sinkie in jiu hu. All paid for by sinkie gomen.

Cheena Msian very greedy. Already earning 3 times the pay working here and yet 24/7 kpkb cheena have no privileges in Msia. They have cheap cars, cheap petrol, cheap housing, cheap medical, etc etc etc. Apa lagi cheena mau? If not enough then migrate to Sinkieland!
 

congo9

Alfrescian
Loyal
That's the problem with Singkie. Counted every single cent and losing joy over what is considered nonsensical and utter boring.
 

laksaboy

Alfrescian (Inf)
Asset
Probably another one of those Tiong restaurants popping up in that area. Many restaurants in that area (also Katong and Joo Chiat) are here today, gone tomorrow. They don't last very long in business.

If you want to eat good Tiong Sichuan style grilled fish, Bugis Cube is the place to go.

AF1QipOayyk6iR4g4Zhn4ycyaHrkxZZyjeVy82rQeWrf=s0
 

eatshitndie

Alfrescian (Inf)
Asset
There's nothing that says she can't bring her 2 little monkeys there. The 4 adults can eat. Just order the 2 monkeys a drink or something.
what happened to her maid? if she has a maid and leaves her at home, she's most likely bringing her kids for freeloading. apparently she has the sinkie tongpang chaukwan culture. die die must bring 6.9 bodies to a 4-person buffet. not only kids take up space and 2 sextra seats, she will ask for a bigger table too (so as to have more spread for her food). next, she will ask for 2 sextra bowls, then 2 sextra plates, then 2 sextra napkins, 2 sextra this and 2 sextra that. although kids don't eat like the pig that she is, she will stack her kids' plates with sextra meat like beef, pork, prawns, fish in order to deprive others from grabbing any on the limited serving plate. and then she brings a bag full of (empty) tupperware containers and hides them under the table like tarpow john. when no one is watching she will pile meat and dessert into containers and bag, using kids as distraction and decoy. it's not imagination. i actually witnessed this happening in one of the buffet joints in sg. some sinkies are sextremely sia suay. :eek:
 

bobby

Alfrescian
Loyal
If you buy something at a heavily discounted price...please do not expect "normal' services.

Price already discounted heavily...just let the business make a little more.
 

countryman

Alfrescian
Loyal
Cheena Msian very greedy. Already earning 3 times the pay working here and yet 24/7 kpkb cheena have no privileges in Msia. They have cheap cars, cheap petrol, cheap housing, cheap medical, etc etc etc. Apa lagi cheena mau? If not enough then migrate to Sinkieland!
Very obvious can see that you're raising a racial issue to this topic!
Call yourself good must_lim, my foot! LOL
 
Last edited:

countryman

Alfrescian
Loyal
I think chinese have his attitude to quarrel and just cannot lose one iota.
Now penang also quarrel with kedah state wrt water.
Penang gets its water at the river mouth for free but refuse to pay to maintain the catchment area in the mountainous area.
Just to compare, sinkie maintain a water catchment area size of sinkie in jiu hu. All paid for by sinkie gomen.
Your skin colour type also not much different in behavior from others! Look @yourself in the mirror 1st..
 

Balls2U

Alfrescian
Loyal
what happened to her maid? if she has a maid and leaves her at home, she's most likely bringing her kids for freeloading. apparently she has the sinkie tongpang chaukwan culture. die die must bring 6.9 bodies to a 4-person buffet. not only kids take up space and 2 sextra seats, she will ask for a bigger table too (so as to have more spread for her food). next, she will ask for 2 sextra bowls, then 2 sextra plates, then 2 sextra napkins, 2 sextra this and 2 sextra that. although kids don't eat like the pig that she is, she will stack her kids' plates with sextra meat like beef, pork, prawns, fish in order to deprive others from grabbing any on the limited serving plate. and then she brings a bag full of (empty) tupperware containers and hides them under the table like tarpow john. when no one is watching she will pile meat and dessert into containers and bag, using kids as distraction and decoy. it's not imagination. i actually witnessed this happening in one of the buffet joints in sg. some sinkies are sextremely sia suay. :eek:

That's what she should have done instead of creating a big hoohah of the matter.
 

Hypocrite-The

Alfrescian
Loyal
what happened to her maid? if she has a maid and leaves her at home, she's most likely bringing her kids for freeloading. apparently she has the sinkie tongpang chaukwan culture. die die must bring 6.9 bodies to a 4-person buffet. not only kids take up space and 2 sextra seats, she will ask for a bigger table too (so as to have more spread for her food). next, she will ask for 2 sextra bowls, then 2 sextra plates, then 2 sextra napkins, 2 sextra this and 2 sextra that. although kids don't eat like the pig that she is, she will stack her kids' plates with sextra meat like beef, pork, prawns, fish in order to deprive others from grabbing any on the limited serving plate. and then she brings a bag full of (empty) tupperware containers and hides them under the table like tarpow john. when no one is watching she will pile meat and dessert into containers and bag, using kids as distraction and decoy. it's not imagination. i actually witnessed this happening in one of the buffet joints in sg. some sinkies are sextremely sia suay. :eek:
That is the problem with average singkies. When go out n makan. The maid cums with us n makan w us. N she pai say n very conservative with her makan. She don't anyhow order. She just wants wat we eat Because there is mutual respect. If we go restaurant, she don't want to go. Rather eat at home n her makan very simple. But the typical singkie Kia su n stingy. No wonder the maids here come up w all sort of stunts. No only me....but my relatives also treat their maids well. N their maids don't give problems
 
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