Often, companies will put up a mission statement with regard to what they want to do for their customers. This mission statement sets the tone for what the company is all about. The following is what SMRT commits to their customers:
http://www.smrt.com.sg/RiderGuide/CustomerCommitments/CustomerCharter.aspx
Safety and security
Your safety is our priority. We maintain safety in our network by ensuring our educating system is equipped with the necessary safety and security features, raising awareness through public programmes and passengers on how to report dangerous or suspicious behaviour. Click here for safety information and click here for security information.
Comfort and cleanliness
Our vehicles and premises are cleaned and maintained regularly. Faulty installations are repaired with minimum downtime and inconvenience to passengers.
Accessibility
Every effort will be made to provide a high level of accessibility, and the needs of those with reduced mobility will be attended to within our means. For information on accessibility within out network, click here.
Environmentally-friendly
As an organisation focused on sustainability, we are concerned with reducing atmospheric pollutants and using alternative fuel sources in a bid to limit consumption of rapidly depleting natural resources. For more info on SMRT’s eco-sustainability initiatives, click here.
Customer feedback
We take all passenger feedback seriously and seek your help to provide details so that we may take prompt action to address your concerns. To provide feedback, please click here.
Everyone plse note the conspicuous absence of the commitments to
1) Provide a regular, reliable service; and
2) Ensure that rides are comfortable and not over-crowded.
http://www.smrt.com.sg/RiderGuide/CustomerCommitments/CustomerCharter.aspx
Safety and security
Your safety is our priority. We maintain safety in our network by ensuring our educating system is equipped with the necessary safety and security features, raising awareness through public programmes and passengers on how to report dangerous or suspicious behaviour. Click here for safety information and click here for security information.
Comfort and cleanliness
Our vehicles and premises are cleaned and maintained regularly. Faulty installations are repaired with minimum downtime and inconvenience to passengers.
Accessibility
Every effort will be made to provide a high level of accessibility, and the needs of those with reduced mobility will be attended to within our means. For information on accessibility within out network, click here.
Environmentally-friendly
As an organisation focused on sustainability, we are concerned with reducing atmospheric pollutants and using alternative fuel sources in a bid to limit consumption of rapidly depleting natural resources. For more info on SMRT’s eco-sustainability initiatives, click here.
Customer feedback
We take all passenger feedback seriously and seek your help to provide details so that we may take prompt action to address your concerns. To provide feedback, please click here.
Everyone plse note the conspicuous absence of the commitments to
1) Provide a regular, reliable service; and
2) Ensure that rides are comfortable and not over-crowded.