Retribution will befall them sooner or later.
hear say , Ex ceo Tan kin lian got claim cases dated some 22 years ago coming back to haunt him now , very sad .
FB , TKL
In late October 2003: a tourist bus (about 45 people on board, 42 of them tourists from Singapore and Malaysia) overturned and rolled into a ditch roughly 3 metres deep in Jiuzhaigou, Sichuan, China.
Many of the Singaporean/Malaysian tourists were injured (reports say around 41 injured) and one foreign tourist suffered a heart attack and died at the scene.
I was the CEO of NTUC Income at that time. Many of the Singapore passengers had bought travel insurance from Income which covered, among others, emergency evacuation.
I heard about the accident a few days later when the then NTUC chief received complaints that Income refused to arrange the medical evacuation for the injured passengers.
My claims general manager told me that they were waiting for further information about the medical condition of the injured passengers in the hospital in China before they could decide in the necessity for evacuation. It might be necessary to stabilize the injured passengers before they were fit to be evacuated.
A few days later, Income arranged a chartered plane to evacuate the injured passengers that needed to be treated in Singapore. The other passengers with minor injuries recovered from their injuries in the hospital in China.
The cost of the evacuation in the chartered plane was probably around $500,000. If Income had made individual evacuation as demanded by many family members, the total cost would probably be ten times more, and would be wasteful and unnecessary
I mention this case because the family members complained to the NTUC chief that Income was unreasonable in not honoring the evacuation claims. It was easy to make unfounded accusations.
The current case involving Income is different in the nature of the claim and the long time taken to settle it. However, it is similar in the expectation and political pressure faced by the NTUC chief.
Tan Kin Lian