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SMRT train services during peak hours
getting from bad to worst
January 21st, 2011 | Author: Contributions

Dear Sir/Mdm,
I‘ve written to you guys 2 days ago with regards to the limited number of trains in service during peak hours but it seems like the situation is becoming worst today. Trains from Bukit Batok station going towards Jurong East Station are being scheduled on a 5 minutes interval. Trains that arrived are being fully occupied and commuters have to force their way into the trains.
And guess what? That isn’t the worst experience they have encountered so far. Upon reaching Jurong East station while waiting for transferring to the East bound train. The entire platform is fully packed that people are having difficulties getting off from the escalator into the platform. This is the lack of safety consideration on SMRT part that causes all these issues, I can’t imagine what will happen assuming if someone were to fall down because of difficulties getting off from the escalator. I’ve attached an actual picture of the situation this morning taken with my mobile phone.
As I have mentioned in my previous e-mail, public transportation companies should put the interest of the commuters first and not to put profits on the book causing service standards to drop drastically. Such low level service standards are definitely not acceptable especially when there are some politicians that claim that we are having some kind of world class transportation system. I believed that some of the Singaporeans that have encountered the same situation today will remember this incident when election comes. Thank you for your time.
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Best Regards
Leslie Chua
* This letter was addressed to SMRT Corporate Communication and copied to SMRT CEO Saw Phaik Hwa, Ministry of Transport, Minister Raymond Lim, Prime Minister Lee Hsien Loong and The Temasek Review for publication.