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- Jul 24, 2008
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Posted on 17 Sep 2009
Sim card not detached from packaging, yet telco charges me for calls and more
STOMPer xxxunseenxxx was unpleasantly surprised when his Singtel bill arrived, stating charges for sim card usage and services he never signed up for. His sim card was not even used at all.
Says this STOMPer:
"In early August, I subscribed to a mobile line from Singtel.
"Due to various reasons, I never got around to using the sim card.
"In my September bill, I got a shock:
1) I was charged for 5 mins of call
2) I was subscribed to a service, which I never had a chance to opt out from
"Why was I so sure?
"That's because the sim card wasn't even detached from the original plastic sheet, nor taken out of the original plastic wrapper, nor put into a phone.
"Calling Singtel's line to dispute the charges, the CSO just blamed me for using my line without bothering to check up any facts. I was also told to call back because it's not their problem, I had to go settle with the billing department myself.
"I think Singtel has gone too far.
"I'm getting charges for phone calls I never made, for services I never signed up for, nor ever had a chance to opt out from.
"I think everyone needs to be more wary of what Singtel is putting into their bills."
Click on thumbnails for larger image
Keywords: singtel , overcharge , bill
Sim card not detached from packaging, yet telco charges me for calls and more
STOMPer xxxunseenxxx was unpleasantly surprised when his Singtel bill arrived, stating charges for sim card usage and services he never signed up for. His sim card was not even used at all.
Says this STOMPer:
"In early August, I subscribed to a mobile line from Singtel.
"Due to various reasons, I never got around to using the sim card.
"In my September bill, I got a shock:
1) I was charged for 5 mins of call
2) I was subscribed to a service, which I never had a chance to opt out from
"Why was I so sure?
"That's because the sim card wasn't even detached from the original plastic sheet, nor taken out of the original plastic wrapper, nor put into a phone.
"Calling Singtel's line to dispute the charges, the CSO just blamed me for using my line without bothering to check up any facts. I was also told to call back because it's not their problem, I had to go settle with the billing department myself.
"I think Singtel has gone too far.
"I'm getting charges for phone calls I never made, for services I never signed up for, nor ever had a chance to opt out from.
"I think everyone needs to be more wary of what Singtel is putting into their bills."
Click on thumbnails for larger image
Keywords: singtel , overcharge , bill
