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S$23,000 stolen from 17 DBS Bank accounts
Posted: 23 February 2012 2204 hrs :*:
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Singapore: DBS has been hit by another round of unauthorised ATM withdrawals. This time, 17 customers were affected and they lost S$23,000.
In a statement on Thursday night, DBS Bank said that on 19 February, the bank received calls from a handful of customers who were alerted to unauthorised ATM withdrawals in Singapore, after receiving real-time SMS alerts from the bank.
But DBS said this incident is "not a result of any new skimming activity but a residual effect of the same card skimming operation that took place at the end of last year".
The statement said that DBS has fully compensated all affected customers within 24 hours. DBS is working closely with the authorities on the investigation and confirms that over the past few days, there have been no unauthorised withdrawals made in Singapore.
But based on the withdrawals on 19 February, DBS analytics team had identified a further group of customers who were potentially at risk of fraudulent domestic withdrawals.
To safeguard them against unauthorised ATM withdrawals, the bank had proactively de-activated the cards of this group of customers, and took immediate steps to replace their cards.
These customers were also informed of the card de-activation on the same day and new ATM/Debit cards have since been issued to them.
The bank says it appreciates customers' understanding for the inconvenience caused as it moves to take prompt precautionary measures.
DBS says it is monitoring the situation closely.
In addition to sending out SMS alerts, the bank proactively contacts customers to validate ATM withdrawals, if and when any suspicious activity or unusual usage patterns are detected.
- CNA/ir
Posted: 23 February 2012 2204 hrs :*:
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Singapore: DBS has been hit by another round of unauthorised ATM withdrawals. This time, 17 customers were affected and they lost S$23,000.
In a statement on Thursday night, DBS Bank said that on 19 February, the bank received calls from a handful of customers who were alerted to unauthorised ATM withdrawals in Singapore, after receiving real-time SMS alerts from the bank.
But DBS said this incident is "not a result of any new skimming activity but a residual effect of the same card skimming operation that took place at the end of last year".
The statement said that DBS has fully compensated all affected customers within 24 hours. DBS is working closely with the authorities on the investigation and confirms that over the past few days, there have been no unauthorised withdrawals made in Singapore.
But based on the withdrawals on 19 February, DBS analytics team had identified a further group of customers who were potentially at risk of fraudulent domestic withdrawals.
To safeguard them against unauthorised ATM withdrawals, the bank had proactively de-activated the cards of this group of customers, and took immediate steps to replace their cards.
These customers were also informed of the card de-activation on the same day and new ATM/Debit cards have since been issued to them.
The bank says it appreciates customers' understanding for the inconvenience caused as it moves to take prompt precautionary measures.
DBS says it is monitoring the situation closely.
In addition to sending out SMS alerts, the bank proactively contacts customers to validate ATM withdrawals, if and when any suspicious activity or unusual usage patterns are detected.
- CNA/ir