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Reuters sneers at MRT breakdowns in Singapore

Leepotism

Alfrescian (Inf)
Asset
Singapore train breakdowns douse Christmas cheer










SINGAPORE | Sat Dec 17, 2011 2:16am EST

Dec 17 (Reuters) - Singapore, which prides itself on efficiency, was hit by its third train breakdown in a week on Saturday, frustrating the public on one of the biggest shopping days of the year and adding to calls for a review of its public transport system.
The city state's transport minister Lui Tuck Yew said there was some instability in the train network and has called for public transport provider SMRT Corp Ltd to do "complete health checks", Channel News Asia reported.
Train services on Singapore's north-south line, which connects the north of the island to the city centre and is operated by SMRT, were disrupted early on Saturday morning.
The breakdown affected Singapore's main Orchard Road shopping belt at a time when many people were expected to be hitting the stores just a week before Christmas.
Saturday's disruption came after a five-hour breakdown on the same line on Thursday left 127,000 commuters stranded.
"For a world-class transport system, three disruptions in a week is not acceptable," said 27-year-old
finance industry worker Chew Kuan Yee.
"This is three times too many to be a coincidence and points to an insufficiency of maintenance and possibly shortage of investment," Chew said.
Train services on another central line also broke down on Wednesday, with services restored after a five-hour delay.
The breakdowns on SMRT train services have added to discontent over the rising costs of public transport. A protest was planned for later on Saturday in a central Singapore park.
SMRT recently said it planned to raise taxi fares from Dec. 20 because of rising costs. Rival cab operator ComfortDelGro has also moved to hike charges.
During Singapore's last general elections in May, the opposition Workers' Party called for the public transport system to be nationalised.
Opposition MP Lina Chiam demanded a comprehensive review.
"Public transport can paralyze the entire nation from what we have seen a few days ago," Chiam said.
SMRT came under heavy criticism when it sent a message to its taxis during Thursday's train disruptions, telling drivers the breakdown was an "income opportunity".
"I think that as a public good, the company should activate their fleet to help those in need rather than to try and profit from it," said 27-year-old Maximilian Chng. (Reporting by Charmian Kok andKevin Lim; Editing by Paul Tait)
 
Last edited:

po2wq

Alfrescian (Inf)
Asset
... "I think that as a public good, the company should activate their fleet to help those in need rather than to try and profit from it," said 27-year-old Maximilian Chng ...
afrescian maximilian chua-heng ... is dat u? ... :eek:
 

Leepotism

Alfrescian (Inf)
Asset
I read today that SMRT tops the chart for corporate governance ok?

[h=1]SMRT admits to poor communication during crisis[/h]
Zenzen
inSing.com - 6 hrs 32 mins ago
<fb:like href="http://news.insing.com/tabloid/smrt-admits-to-poor-communication-during-crisis/id-69213f00" width="100" show_faces="false" action="recommend" class=" fb_edge_widget_with_comment fb_iframe_widget" style="position: relative; display: inline-block; "><iframe id="f36957a8a4" name="f1b3a4d2b8" scrolling="no" title="Like this content on Facebook." class="fb_ltr" src="http://www.facebook.com/plugins/like.php?action=recommend&api_key=107628435959276&channel_url=https%3A%2F%2Fs-static.ak.fbcdn.net%2Fconnect%2Fxd_proxy.php%3Fversion%3D3%23cb%3Df130937d38%26origin%3Dhttp%253A%252F%252Fnews.insing.com%252Ff3ad0d0e%26relation%3Dparent.parent%26transport%3Dpostmessage&extended_social_context=false&href=http%3A%2F%2Fnews.insing.com%2Ftabloid%2Fsmrt-admits-to-poor-communication-during-crisis%2Fid-69213f00&layout=standard&locale=en_US&node_type=link&sdk=joey&show_faces=false&width=265" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-style: initial; border-color: initial; outline-width: 0px; outline-style: initial; outline-color: initial; vertical-align: text-bottom; position: relative; border-width: initial; border-color: initial; overflow-x: hidden; overflow-y: hidden; width: 265px; height: 42px; border-top-style: none; border-right-style: none; border-bottom-style: none; border-left-style: none; border-width: initial; border-color: initial; "></iframe></fb:like>
pc_600x450.jpg
<cite style="display: block; font-style: normal; font-size: 10px; margin-top: 4px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; ">(Pic / SPH)</cite>
SMRT has admitted that it needs to work on its communication when train incidents happen.
The senior management of SMRT told the media in a press conference yesterday that it will give drivers more training.
Currently, the drivers are "as blind as the passengers on the train" when incidents occur, and can communicate only as instructed.
SMRT was also asked some pointed questions by the media.
On whether SMRT will compensate commuters who had to take taxis as a result of the train breakdowns, CEO Saw Phaik Hwa answered that refunds would be based on train fares incurred.
She goes on to point out that "We also had free bridging bus services", referring to the shuttle services that many commuters complained were simply too packed to board and too slow to arrive.
On the free bridging bus services, SMRT's senior vice-president for communication and services Goh Chee Kong added, "You have to appreciate that we don't have 10, 20 bus drivers sitting down there waiting for something like this to happen."
And would SMRT consider other ways of making amends beyond refunding train fares?
Ms Saw answered, "The most important thing is to get things right, we really don't want this to happen again, and that's where all the energy is going to."
Meanwhile, Mr Goh also indicated that SMRT is "ready" to leverage social media, such as Twitter, to keep commuters up to date on train disruptions.


 

palden

Alfrescian
Loyal
Hi Chee Kong,
How on earth did you become vp for comms? Your comms and ops failing at the same time.
 

tonychat

Alfrescian (InfP)
Generous Asset
Singapore train breakdowns douse Christmas cheer










SINGAPORE | Sat Dec 17, 2011 2:16am EST

Dec 17 (Reuters) - Singapore, which prides itself on efficiency, was hit by its third train breakdown in a week on Saturday, frustrating the public on one of the biggest shopping days of the year and adding to calls for a review of its public transport system.
The city state's transport minister Lui Tuck Yew said there was some instability in the train network and has called for public transport provider SMRT Corp Ltd to do "complete health checks", Channel News Asia reported.
Train services on Singapore's north-south line, which connects the north of the island to the city centre and is operated by SMRT, were disrupted early on Saturday morning.
The breakdown affected Singapore's main Orchard Road shopping belt at a time when many people were expected to be hitting the stores just a week before Christmas.
Saturday's disruption came after a five-hour breakdown on the same line on Thursday left 127,000 commuters stranded.
"For a world-class transport system, three disruptions in a week is not acceptable," said 27-year-old
finance industry worker Chew Kuan Yee.
"This is three times too many to be a coincidence and points to an insufficiency of maintenance and possibly shortage of investment," Chew said.
Train services on another central line also broke down on Wednesday, with services restored after a five-hour delay.
The breakdowns on SMRT train services have added to discontent over the rising costs of public transport. A protest was planned for later on Saturday in a central Singapore park.
SMRT recently said it planned to raise taxi fares from Dec. 20 because of rising costs. Rival cab operator ComfortDelGro has also moved to hike charges.
During Singapore's last general elections in May, the opposition Workers' Party called for the public transport system to be nationalised.
Opposition MP Lina Chiam demanded a comprehensive review.
"Public transport can paralyze the entire nation from what we have seen a few days ago," Chiam said.
SMRT came under heavy criticism when it sent a message to its taxis during Thursday's train disruptions, telling drivers the breakdown was an "income opportunity".
"I think that as a public good, the company should activate their fleet to help those in need rather than to try and profit from it," said 27-year-old Maximilian Chng. (Reporting by Charmian Kok andKevin Lim; Editing by Paul Tait)

World class transport system???? that is said by a sinkie.. you can believe???
 

streetsmart73

Alfrescian (InfP)
Generous Asset
[h=1]SMRT admits to poor communication during crisis[/h]
Zenzen
inSing.com - 6 hrs 32 mins ago
<fb:like href="http://news.insing.com/tabloid/smrt-admits-to-poor-communication-during-crisis/id-69213f00" width="100" show_faces="false" action="recommend" class=" fb_edge_widget_with_comment fb_iframe_widget" style="position: relative; display: inline-block; "><iframe id="f36957a8a4" name="f1b3a4d2b8" scrolling="no" title="Like this content on Facebook." class="fb_ltr" src="http://www.facebook.com/plugins/like.php?action=recommend&api_key=107628435959276&channel_url=https%3A%2F%2Fs-static.ak.fbcdn.net%2Fconnect%2Fxd_proxy.php%3Fversion%3D3%23cb%3Df130937d38%26origin%3Dhttp%253A%252F%252Fnews.insing.com%252Ff3ad0d0e%26relation%3Dparent.parent%26transport%3Dpostmessage&extended_social_context=false&href=http%3A%2F%2Fnews.insing.com%2Ftabloid%2Fsmrt-admits-to-poor-communication-during-crisis%2Fid-69213f00&layout=standard&locale=en_US&node_type=link&sdk=joey&show_faces=false&width=265" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; border-style: initial; border-color: initial; outline-width: 0px; outline-style: initial; outline-color: initial; vertical-align: text-bottom; position: relative; border-width: initial; border-color: initial; overflow-x: hidden; overflow-y: hidden; width: 265px; height: 42px; border-top-style: none; border-right-style: none; border-bottom-style: none; border-left-style: none; border-width: initial; border-color: initial; "></iframe></fb:like>
pc_600x450.jpg
<cite style="display: block; font-style: normal; font-size: 10px; margin-top: 4px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; ">(Pic / SPH)</cite>
SMRT has admitted that it needs to work on its communication when train incidents happen.
The senior management of SMRT told the media in a press conference yesterday that it will give drivers more training.
Currently, the drivers are "as blind as the passengers on the train" when incidents occur, and can communicate only as instructed.
SMRT was also asked some pointed questions by the media.
On whether SMRT will compensate commuters who had to take taxis as a result of the train breakdowns, CEO Saw Phaik Hwa answered that refunds would be based on train fares incurred.
She goes on to point out that "We also had free bridging bus services", referring to the shuttle services that many commuters complained were simply too packed to board and too slow to arrive.
On the free bridging bus services, SMRT's senior vice-president for communication and services Goh Chee Kong added, "You have to appreciate that we don't have 10, 20 bus drivers sitting down there waiting for something like this to happen."
And would SMRT consider other ways of making amends beyond refunding train fares?
Ms Saw answered, "The most important thing is to get things right, we really don't want this to happen again, and that's where all the energy is going to."
Meanwhile, Mr Goh also indicated that SMRT is "ready" to leverage social media, such as Twitter, to keep commuters up to date on train disruptions.




hi there


1. aiyoh!
2. chee hong, don't just whitewashed the situation by some commn thing.
3. it is more than just driver training on commn announcement.
4. the big pic is complacency, contingency and of course sop for emergency.
5. some scholars! tsk tsk tsk!
6. just plain shit at work.
 

lianbeng

Alfrescian (Inf)
Asset
lianbeng replies, "hahaha...chiokarpeng! the whole world is watching our world class smrt pangchek somewhere downtown!":biggrin:
 

CheesePie

Alfrescian (Inf)
Asset

Another SMRT security lapse?
Lina Chan
inSing.com


pc_600x450.jpg
<cite style="display: block; font-style: normal; font-size: 10px; margin-top: 4px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; ">(Pic / Stomp)</cite>

A picture of a dog strutting down the Lavender MRT platform is raising eyebrows.

A STOMPer captured a picture of a black pooch walking freely, being watched by amused passers-by.

Netizens are wondering how the dog got in, and some even went on to say that it’s a loophole in the SMRTs security.

A netizen, Emeritus1812, commented on STOMP with a sense of humour saying “short of manpower, dog also called in to help.”

Although the dog might have been able to roam around due to an irresponsible owner, netizens are commenting that SMRT should have made sure no pets entered past the barricade anyway.

With three train breakdowns in four days, and the on-going train delays and reduced train speeds, netizens are saying that SMRT should ‘step up their game’ to further avoid bad publicity.

 

no_faith

Alfrescian (Inf)
Asset
Singapore, which prides itself on efficiency, was hit by its third train breakdown in a week on Saturday, frustrating the public on one of the biggest shopping days of the year

their frustration is due to they can't shop?:eek:
 
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