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<TABLE border=0 cellSpacing=0 cellPadding=0 width="100%"><TBODY><TR>A great shopping experience and an appalling scene at bakery
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->I HAD two very different experiences last week.
First, the bouquet. I had a pleasant shopping experience at the Ermenegildo Zegna store at Capital Tower. The supervisor, Mr Zaki Johari, made all the difference.
I had mentioned earlier that I wanted a gift for my husband on our wedding anniversary. Somehow Mr Zaki remembered, and when I was about to leave the store with my purchases, he presented me with a nicely packaged bottle of wine, saying a wedding anniversary was a special occasion.
That was a lovely surprise and certainly a nice touch. Compliments to Mr Zaki for his thoughtfulness and good service.
Next, the brickbat. I was at the Ang Mo Kio Hub basement outlet of BreadTalk and was appalled to see that in the cramped open-view kitchen, a dustbin overflowing with rubbish had been placed next to a trolley stacked with trays of bread and the bakers' work table. While the workers were kneading dough, an employee who was chatting as she worked was sweeping the floor with a broom and periodically lifting her long-handled dustpan up in the air to dump its contents in the dustbin, oblivious to the dust and dirt flying around the kitchen.
Audrey Thng (Ms)
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->I HAD two very different experiences last week.
First, the bouquet. I had a pleasant shopping experience at the Ermenegildo Zegna store at Capital Tower. The supervisor, Mr Zaki Johari, made all the difference.
I had mentioned earlier that I wanted a gift for my husband on our wedding anniversary. Somehow Mr Zaki remembered, and when I was about to leave the store with my purchases, he presented me with a nicely packaged bottle of wine, saying a wedding anniversary was a special occasion.
That was a lovely surprise and certainly a nice touch. Compliments to Mr Zaki for his thoughtfulness and good service.
Next, the brickbat. I was at the Ang Mo Kio Hub basement outlet of BreadTalk and was appalled to see that in the cramped open-view kitchen, a dustbin overflowing with rubbish had been placed next to a trolley stacked with trays of bread and the bakers' work table. While the workers were kneading dough, an employee who was chatting as she worked was sweeping the floor with a broom and periodically lifting her long-handled dustpan up in the air to dump its contents in the dustbin, oblivious to the dust and dirt flying around the kitchen.
Audrey Thng (Ms)