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Jan 1, 2011
Speedpost adds insult to injury
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I WAS expecting a parcel from Japan to be delivered to my place at a pre-determined time slot of 2pm to 6pm on Dec 21. However, the delivery came late and I was not able to be around to receive the parcel.
I arranged for the parcel to be redelivered a week later within the same time slot. To my dismay, the second delivery failed to arrive before 6pm again. I called the customer service hotline and was attended to by an officer who promised to look into my case and give me a return call for an update. The call never came, and I left my place at 6.30pm.
On returning home, I was appalled when I saw a delivery advice which said the redelivery was attempted at 6pm - when I was on the line with the customer service officer. Such outright dishonesty.
I wrote an e-mail to the customer service department and was outraged when they merely arranged for another 2pm to 6pm time slot for my parcel to be delivered for the third time.
Edwin Low
Home > ST Forum > Online Story
Jan 1, 2011
Speedpost adds insult to injury
<!-- by line --><!-- end by line -->
<!-- end left side bar --><!-- story content : start -->
I WAS expecting a parcel from Japan to be delivered to my place at a pre-determined time slot of 2pm to 6pm on Dec 21. However, the delivery came late and I was not able to be around to receive the parcel.
I arranged for the parcel to be redelivered a week later within the same time slot. To my dismay, the second delivery failed to arrive before 6pm again. I called the customer service hotline and was attended to by an officer who promised to look into my case and give me a return call for an update. The call never came, and I left my place at 6.30pm.
On returning home, I was appalled when I saw a delivery advice which said the redelivery was attempted at 6pm - when I was on the line with the customer service officer. Such outright dishonesty.
I wrote an e-mail to the customer service department and was outraged when they merely arranged for another 2pm to 6pm time slot for my parcel to be delivered for the third time.
Edwin Low