Police officer taking his time to investigate accident

[makapaaa]

Jan 30, 2010

Police officer taking his time to investigate accident

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LAST month, my husband and relatives were in our car when it was struck by another car near Jurong. The impact sent our car off the road, and it landed upside down.
My husband and relatives had to crawl out and were taken to hospital in four ambulances. The insurance firm wrote off our car, which created a problem. The indemnity was pegged at the car's market value, which was far less than the loan we took from the finance company.
I have five children who need to be ferried to school every morning. I am stuck without a car, and I cannot afford to buy another one because I must service the outstanding loan for a vehicle I cannot use.
Needless to say, I am upset because while my family and I are caught in a predicament that was not of our making, life goes on as usual for the driver of the car that hit ours.
But what has made me even more upset is the attitude of the police investigating officer.
When I asked him about the progress of the investigation, his reply was that the law allowed him two years to complete his investigation.
He did not ask which accident I was referring to. While I understand investigations take time, the police should understand that without the police report, victims like us cannot proceed with our claims.
When I alluded to this point about wanting to expedite our insurance claim and the fact that we had photographic evidence to offer, the reply was that the police did not interfere with insurance claims.
What does it take to expedite investigations?
�
Radiah Baba (Madam)

 

[Alamaking]

I think maybe because she's a Malay, if the poodle also a Malay, will take 4 years, LOL

 

[Nathaniel]

There are several rules and regulations which has to be carried by the police officers. They are also abide by some of the rules and regulations. May be if you would have given in writing asking for the help saying to talk with the insurance people then definitely they would have helped you. As a police officer he has to take much care regarding rules and regulations which has been thought at the time of police course.

 

[Highfalutin]

Jan 30, 2010

Police officer taking his time to investigate accident

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LAST month, my husband and relatives were in our car when it was struck by another car near Jurong. The impact sent our car off the road, and it landed upside down.
My husband and relatives had to crawl out and were taken to hospital in four ambulances. The insurance firm wrote off our car, which created a problem. The indemnity was pegged at the car's market value, which was far less than the loan we took from the finance company.
I have five children who need to be ferried to school every morning. I am stuck without a car, and I cannot afford to buy another one because I must service the outstanding loan for a vehicle I cannot use.
Needless to say, I am upset because while my family and I are caught in a predicament that was not of our making, life goes on as usual for the driver of the car that hit ours.
But what has made me even more upset is the attitude of the police investigating officer.When I asked him about the progress of the investigation, his reply was that the law allowed him two years to complete his investigation.
He did not ask which accident I was referring to. While I understand investigations take time, the police should understand that without the police report, victims like us cannot proceed with our claims.
When I alluded to this point about wanting to expedite our insurance claim and the fact that we had photographic evidence to offer, the reply was that the police did not interfere with insurance claims.
What does it take to expedite investigations?
�
Radiah Baba (Madam)

"When I asked him about the progress of the investigation" and "he did not ask which accident I was referring to", so I can safely I assume that the former was the first question out of her mouth?

Can we blame the investigation officer's subsequent replies?

The insurance company has totaled her car, what was she expecting? To be covered fully the value at the time of signing the insurance policy and not the pegged market value at the time of the accident? Whether it's a first or a third party claim, excess will still have to be paid and it does not change the status of the car being totaled. So what does she have in mind? Medical expenses claims?

 

[Cestbon]

Insurance already write off mean she will have to pay the balance to bank if the money from insurance not enough.
There nothing wrong with the insurance, insurance company have the right to right off the car value base on 2nd car value(same model and year).
That the problem for those taking 10 years loan with min down payment. The insurance will not able to fully cover the loan if the car been write off.
Write off case normally apply to stolen vehicle that not able to recover after 3 month or repair cost more than the value of the car.

 

[shOUTloud]

It does not matter what she has in mind. The issue is she needs a date to the completion of the investigations. This is a straight forward issue of one vehicle hitting another vehicle. If the mata needs two years to complete investigations, it is a big joke about Singapore "efficiency".

 

[Highfalutin]

It does not matter what she has in mind. The issue is she needs a date to the completion of the investigations. This is a straight forward issue of one vehicle hitting another vehicle. If the mata needs two years to complete investigations, it is a big joke about Singapore "efficiency".

The investigation officer expressed the length of time the law allows for the completion of a case. Why he needed to bring up that fact surely depended on what questions were directed and the way they were directed at him. Look at the thread header again. January 30 and she said the accident happened last month. Is that too slow to complete the investigation? Count yourself lucky if ever you are informed by the investigation officer that a statement had been taken from the other party. It could be worse if the officer tells you that they cannot locate the other party, that he is a Malaysian. a foreigner or even a Romanian diplomat!

 

[shOUTloud]

The investigation officer expressed the length of time the law allows for the completion of a case. Why he needed to bring up that fact surely depended on what questions were directed and the way they were directed at him. Look at the thread header again. January 30 and she said the accident happened last month. Is that too slow to complete the investigation? Count yourself lucky if ever you are informed by the investigation officer that a statement had been taken from the other party. It could be worse if the officer tells you that they cannot locate the other party, that he is a Malaysian. a foreigner or even a Romanian diplomat!

This is exactly the bad attitude that we have all been ranting about for our civil service.

We are lucky if the IO does his job.

Where is the accountability? The IO is drawing a salary to do his job. If it is too much hard work, he should just quit and join the private sector where other people will be "lucky" to be served by him.

I have been bundled about by clueless police officers over simple things such as changing home addresses.

Singapore Police Force, please wake up!

 

[Highfalutin]

This is exactly the bad attitude that we have all been ranting about for our civil service.

We are lucky if the IO does his job.

Where is the accountability? The IO is drawing a salary to do his job. If it is too much hard work, he should just quit and join the private sector where other people will be "lucky" to be served by him.

I have been bundled about by clueless police officers over simple things such as changing home addresses.

Singapore Police Force, please wake up!

Things are much better nowadays. I can tell you about the bastard of a former mobile squad patrol officer who was reassigned to a desk job as an I/O. He was fined and sacked from the Force after being found guilty of unlawfully discouraging a witness from giving a written statement detrimental to an accused. This bastard was one of rabid Traffic Police wolves from the 70's to the mid 90's. But he was Singaporean not Malaysian.

 

[golden]

looks like you are not clear on the prodedure:

if your car insurance is a comprehensive type, you can claim against the other party for the damages.
find out his insurance firm and file a claim on it. you can get a free rental car each day till your car is being repaired, you should not scrape it until investigation is complete

However if you car is under 3 party, than you can only claim on your own insurance.

The police station where you file the report is only for formality sake, they would not made any investigation at all. Unless there are human injuries or involving foreigners, the investigation job is being done by the traffic police.

What you can do is to call the traffic police department and find out the situation to your case, givning them the full info and the police report number, insurance report number etc..

 

[halsey02]

I think maybe because she's a Malay, if the poodle also a Malay, will take 4 years, LOL

I thought abang, bang, will take 4 seconds to write that report?, mayebe damn fiudgy one, after all 5 kids...must be as wide as the........... chantek minah... I bet 4 seconds..!!

 

[AvalanCh3]

its the fact that our police is only good at catching opposition

 

[Ramseth]

The police officer is technically right. Police has nothing to do with expediting insurance claims. Their duty is to investigate for whether any law was broken. You need to ferry your children to school? Wow! Others' children walk or take bus. You need to service financing? Wow! Others have trouble topping up their EZ Link cards.