Hospital complains handled by non doctors . Pencil dick PR managers who hate their jobs because they didn’t make it to Morgan Stanley . And they take it out on doctors .
Yup.
Bad cop.
Good cop.
Last time i kena before. The pencil pushers will say why you try to answer to patient about things like why Cholesterol blood test not covered under the flat fee at A&E? You not trained to answer. Refer to us.
So after that every rubbish question I refer to them.
I tell the patient you know what? I AGREE! why ar? Why is not covered? Ok I write you letter you bring to the patient services and they will look into helping you. I support you.
So i will write memos like
This patient is not happy that the patient examination bed is made of fake leather and not real leather. Please assist the patient in seeing that all our exam rooms examination beds are made of real leather.
Or
This patient is not happy that it is so expensive to be seen at the SOC. Please assist in getting his consult fees waived.
Or
This patient is not happy that she cannot have full body check up included in her consult at A&E. Please assist in getting her full body check as she has already paid her fees.
You know what happened then on?
Every month i win with most number of compliment letters from patients saying I am good doctor!
No complaints also!
My fellow MOs kept going bro how you do it?