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When SMRT, its regulator, LTA, and the government were in denial about
– overcrowed trains; and
– security,
the CEO, Ms Saw Phaik Hwa , was allowed by all three to get away with remarks like, “Not as crowded as in Tokyo leh”*, and “Other places got security lapses too”* and “People can board the train, it is whether they choose to” despite the howls of upset commuters.
- http://atans1.wordpress.com/2011/12/19/smrt-waz-intl-best-practice-benchmark
– overcrowed trains; and
– security,
the CEO, Ms Saw Phaik Hwa , was allowed by all three to get away with remarks like, “Not as crowded as in Tokyo leh”*, and “Other places got security lapses too”* and “People can board the train, it is whether they choose to” despite the howls of upset commuters.
- http://atans1.wordpress.com/2011/12/19/smrt-waz-intl-best-practice-benchmark