LTA found commuters very happy with public transport

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Public transport: Most users happy
By Elgin Toh

OVERALL commuter satisfaction with public transport services remained high last year despite a significant increase in ridership.

That is according to an annual survey by the Land Transport Authority, which Transport Minister Raymond Lim cited yesterday to show that public transport is 'heading in the right direction'.

The level of satisfaction was 92.2 per cent last year. It was 93.8 per cent in 2009 and 89.5 per cent in 2008. The survey also found that commuters were happier with MRT services than bus services.

Safety and security remained the most important service attribute to commuters, with travel time coming in second. Accessibility of stops replaced waiting time in third place.

Mr Lim said the survey, conducted annually since 2006, helps the Government focus on what matters most to commuters.

It was one of three surveys he cited - two were by The Straits Times - to make his point that service standards held steady in the face of a 9 per cent rise in ridership to 5.37 million trips last year.

He said improving the system is a top priority for the Government as most Singaporeans rely on buses or trains as their main means of transport.

'This is why we're doing everything possible to improve our rail system, our bus system, and to ensure that all the pieces of our public transport system fit together, with the commuter as our focus,' he said during the debate on his ministry's budget.

The survey, conducted by SIM University last October, interviewed some 3,100 commuters at bus interchanges, bus stops and MRT stations.

Bus commuters were most satisfied with the accessibility of stops (90.1 per cent) and least satisfied with waiting time (64.1 per cent), although the rating of the latter improved from 60.3 per cent in 2009. On the other hand, MRT commuters were most impressed by safety and security (93.3 per cent), but least happy with comfort (80.3 per cent).

On the whole, commuters gave the public transport system a 7.3 rating out of 10, compared to 7.4 in 2009 and 7.1 in 2008.

 

[cooleo]

Re: SPH found commuters very happy with public transport

They must have interviewed this school boy boy. See he so happy, can sleep on mrt.

Woman lets boy lie on floor of crowded MRT train

STOMPer John sent in a photo of an inconsiderate act committed by a mother and son in a crowded MRT train during peak hour. They were sitting and lying on the floor and were oblivious to the stares from fellow passengers.

The STOMPer said:

“The MRT train was very packed and the mother and kid were taking up space by lying on the floor. I just feel that it is quite inconsiderate. Also, the way they behaved is as if they were at home.

"Everyone was staring at them.

“I feel that the mother is not being a very good role model. It’s not very nice to do this sort of thing in public.”

 

[saratogas]

Re: SPH found commuters very happy with public transport

SPH did the survey during off peak timing is it...
All the sardine pack crowds... HAPPY!?

 

[Cestbon]

Only when election coming they found out passenger are unhappy. What have they been doing in the past few year.
All gov department, ministers, MPs and dogs suddenly show they are very caring people.
Making me laugh. Voter can just for themself.

 

[cooleo]

More happy commuters on the train....

Even uncles and aunties indulge in PDA on crowded MRT train

Don't just blame young couples. Even middle-aged couples indulge in a 'public display of affection' (PDA) on MRT trains, says STOMPer Nadya, who observed this couple kissing and touching each other inappropriately in public.

The STOMPer describes their explicit behaviour:

"The couple was leaning towards each other and the lady kissed the man's neck.

"It was very unsightly to the other passengers who boarded the train.

"It was very distracting when the lady started to look at her own cleavage several times.

"She was trying very hard to catch the man's attention.

"The lady kept looking at her cleavage and asked the man to look at it.

"The lady then smiled and pulled the man's hand and tried to make him grab her breasts!

"They were speaking in Mandarin all the way so I couldn't understand a single thing. The man's face was red throughout the journey.

"But their body language really turned everyone off.

"All this can be done at home, not on the train."

 

[Cestbon]

Re: SPH found commuters very happy with public transport

They must have interviewed this school boy boy. See he so happy, can sleep on mrt.

Woman lets boy lie on floor of crowded MRT train

STOMPer John sent in a photo of an inconsiderate act committed by a mother and son in a crowded MRT train during peak hour. They were sitting and lying on the floor and were oblivious to the stares from fellow passengers.

The STOMPer said:

“The MRT train was very packed and the mother and kid were taking up space by lying on the floor. I just feel that it is quite inconsiderate. Also, the way they behaved is as if they were at home.

"Everyone was staring at them.

“I feel that the mother is not being a very good role model. It’s not very nice to do this sort of thing in public.”

Both mother and son are idiot. Sit and lay on the joining MRT car area, if fingers/hair get caught . Accident waiting to happen. They are lucky .