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Union urges public against shaming individuals after incident between passenger, SBS bus captain
Calista WongSat, 17 January 2026 at 11:05 AM SGT
3 min read
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The National Transport Workers’ Union acknowledged that the Jan 12 incident, which involved an SBS Transit bus captain, “had caused distress to the commuter and her children”.
(PHOTOS: SCREENGRAB FROM ATHIRAH KHAIRWAN/TIKTOK)More
SINGAPORE – The National Transport Workers’ Union (NTWU) is urging the public to refrain from harassing individuals involved in a Jan 12 incident that went viral after a recording was posted on social media. In a statement on Jan 17, which was also posted on Facebook, it acknowledged that the confrontation, which involved an SBS Transit bus captain and a passenger, “had caused distress to the commuter and her children”. “We understand that a remark was made in the incident that was inappropriate and offensive,” the union said, adding that SBS Transit had looked into the matter and reviewed CCTV footage, including the full verbal exchange between the pair. In its reply to queries from The Straits Times, SBS Transit spokeswoman Grace Wu said the operator was taking action against the bus driver to avoid a repeat of the incident, saying: “There is also no excuse for his choice of words used, which is unbecoming of a bus captain.” The incident was recounted in a TikTok post on the same day by the passenger, Ms Athirah Khairwan. It has since garnered over 137,000 views, and almost 10,000 likes. In the video, she says the doors on bus service 145 had closed suddenly on her children, who were seated in a double stroller, while the family were boarding the vehicle.
She adds that when she was alighting, the bus stopped at a distance from the kerb, causing her difficulties.
This prompts her to approach the bus captain, whom she alleges was uncooperative.
