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Serious Keling Deep Roy Upset With Horrible Experience With SQ's 17-Hour Delay Flight To Delhi!

JohnTan

Alfrescian (InfP)
Generous Asset
sia_4.jpg


SINGAPORE — National carrier Singapore Airlines (SIA) “sincerely apologises” to passengers after a technical issue with an airplane led to a delay of close to 17 hours before it could depart.

Last Friday (Nov 29), flight SQ406 from Singapore to New Delhi, India was scheduled to leave Changi Airport at 4.25pm, but it ended up departing at 9.23am the next day.

The delay upset one passenger named Deep Roy on Facebook, who posted on SIA’s Facebook page detailing what he called a “horrible experience” of being stuck in a holding area for a long wait and not being given full information on what was going on.

He missed his child’s awards ceremony because of the flight delays, he said.


“Despite charging much higher fares, Singapore Airlines demonstrated pathetic preparedness and service,” he said, claiming that the airline did not want to arrange hotel accommodation for the passengers and gave them a “measly” S$15 credit for meals.

SIA eventually arranged for them to have some sandwiches and beverages after “continuous yelling and protests”, he added.

He ended his complaint vowing to never fly with SIA again, and asking the company to provide a full refund and apology for the ordeal.

ONE PROBLEM AFTER ANOTHER

In response to TODAY’s queries on Wednesday, SIA said that the flight was initially delayed due to bad weather here.

Shortly after the plane navigated away from the boarding gate at 6.05pm, the flight crew were alerted to a technical issue with the aircraft’s braking system and had to return to the gate for safety reasons.

Engineers then inspected the aircraft, replaced two components and ran tests which did not result in any fault indications.

Passengers were then invited to board the aircraft again.

SIA said that the fault indication display came up once again when the aircraft was pushed back from the gate a second time at 11.30pm.

As a result, the plane had to return to the gate.

A decision was then made at 1.17am to operate the flight with a different aircraft, which was available only at a new departure time of 7.30am the next day.

After flight SQ406 left the gate for the third time the next day, some passengers told the crew that they were unwell and wanted to disembark
, SIA said.

The aircraft then had to return to gate once again to allow these passengers and their families to leave and to remove their baggage.

Eventually, the flight took off at 9.23am — close to 17 hours after its scheduled departure — and landed in New Delhi at 12.18pm.

SIA said that over the course of the various delays, passengers were provided with meal vouchers, as well as refreshments including sandwiches, muffins, fruits and drinks.

They were also provided with eye shades, amenity kits, blankets and sleeping bags, as well as complimentary neck pillows.

The national carrier said that it will review the events that took place over the course of the delay, and “apply the lessons learnt” to improve its service to its customers. ADDITIONAL REPORTING BY JUSTIN ONG

https://www.todayonline.com/singapo...ODqkyFsnhk5S6O32-IwwZBloXWFMBlTn6v7jfVTMphFYA
 

JohnTan

Alfrescian (InfP)
Generous Asset
My confidence in SQ has been shaken by the shabby treatment given to our esteemed CECA talents. Perhaps I should fly with Air India or Emirates instead.
 

laksaboy

Alfrescian (Inf)
Asset
Stop giving your money to GLCs: Singtel, SIA, Scoot, SPH etc. At least reduce your spending.

Sometimes it's unavoidable e.g. public transport. But in everything else, you have a choice.
 

laksaboy

Alfrescian (Inf)
Asset
Shortly after the plane navigated away from the boarding gate at 6.05pm, the flight crew were alerted to a technical issue with the aircraft’s braking system and had to return to the gate for safety reasons.

Did SIA outsource or subcon the maintenance work to reduce costs?

Better buy travel insurance, loyal customers of SIA. :cool:
 

syed putra

Alfrescian
Loyal
This could be the reason. Must trace the source.

Rolls-Royce Ramping up Production at Singapore Seletar Facility
by Peter Shaw-Smith
- February 12, 2016, 11:00 AM

A Trent 900 aero engine nears completion on Rolls-Royce’s production line at the Seletar Assembly & Test Unit, Singapore.
https://www.facebook.com/sharer/sha...ramping-production-singapore-seletar-facility
https://twitter.com/intent/tweet?ur...g up Production at Singapore Seletar Facility
http://www.linkedin.com/shareArticl...to be third engine produced at Seletar campus

https://www.sammyboy.com/javascript:window.print();

Rolls-Royce (Chalet N23) is ramping up production at its engine manufacturing facility at Seletar Airport in Singapore, and expects to reach full capacity there in 2018.
Tin Ho, Rolls-Royce’s operations director, Seletar, Assembly and Test Unit (SATU), said production rates were currently around one engine every other day, with the plant operating at around 60 percent capacity, and equipment and skill-set addition growing.
“Really it’s about ramping up production. [The goal is to produce] five engines a week by 2018-19. Today it’s about three. We are right where we should be on ramp-up. In 2017, we’ll be producing at 80 percent of capacity. 2018 will see full capacity, or roughly one engine a day,” he said.
Since launching operations in 2012, the $700 million Seletar facility has delivered 170 engines. In 2016 it expects to dispatch 150 more and will reach full capacity of 250 per year by late 2017. Today, two engine types are manufactured, the Trent 900 (for the Airbus A380) and Trent 1000 (for the Boeing 787 Dreamliner).
“Our current load is mostly Trent 1000. Trent 900 is much lower volume. The A380 hasn’t gotten too much sales [activity] lately,” said Ho. “Airbus is talking about maybe re-engining the A380.”

Rolls-Royce reeling from Trent 1000 delays

Engine blade issues get more costly for British aircraft engine manufacturer as redesigned TEN pushed back to 2021

ByDAVE MAKICHUK
Rolls-Royce is expecting to take a £1.4 billion (US$1.8 billion) exceptional charge this year in relation to the continuing Trent 1000 engine problems, after increasing its cost estimate of fixing the problems, Flight Global online reported.
Its charge for 2019 will be nearly double the £790 million figure absorbed in 2018. Trent 1000s power the Boeing 787 fleet.
The manufacturer – which has just admitted a new delay to blade fixes on the TEN version of the engine – says the charge relates mainly to additional cash costs associated with disruption to airline customers as well as the expense of maintenance visits, Flight Global reported.
 

syed putra

Alfrescian
Loyal
Singapore Airlines has grounded over half its Boeing 787-10 fleet
Andrew

BY ANDREW2 April 2019, 12:46
12 Commentson Singapore Airlines has grounded over half its Boeing 787-10 fleet
Check the seat map for your flight now, as you may find an older aircraft operating your 787-10 service over the next few days

In an unexpected move, Singapore Airlines has withdrawn a number of nearly new Boeing 787-10 aircraft from operational service, with six out of nine aircraft (two thirds of the fleet) now grounded at Changi due to identified engine issues.
SIA’s Boeing 787-10 aircraft all use the latest Rolls-Royce Trent 1000 TEN engines, an improved version which started flying on some of Scoot’s 787s in November 2017, following well documented issues with premature blade cracking in the former model Trent 1000 engines.
Rolls-Royce Engine (Rolls-Royce)
Rolls-Royce Trent 1000 engines on the 787 have suffered compressor blade cracking issues over the last couple of years. (Photo: Rolls-Royce)
While Singapore Airlines has not stated the reason for the 787-10 grounding, a source close to the matter confirmed to us the issue is related to high pressure turbine cracks detected in some of the Rolls-Royce Trent TEN engines fitted to these aircraft.
That’s bad news for Rolls-Royce and other operators with the TEN engines globally, as the same issues are now likely to arise for these airlines.
Singapore Airlines took delivery of its first Boeing 787-10 in March last year.
 

glockman

Old Fart
Asset
Rolls Royce used to make great airplane engines. Their Merlin and Griffin engines were top class and should be reintroduced :biggrin:

And fuck that CECA shitskin. Go take Air India :FU:
 

glockman

Old Fart
Asset
My confidence in SQ has been shaken by the shabby treatment given to our esteemed CECA talents. Perhaps I should fly with Air India or Emirates instead.
Where is your loyalty to our national carrier? I am disgusted with you, siding with some CECA piece of shit. FYI, I only fly SIA.
 

laksaboy

Alfrescian (Inf)
Asset
“Really it’s about ramping up production. [The goal is to produce] five engines a week by 2018-19. Today it’s about three. We are right where we should be on ramp-up. In 2017, we’ll be producing at 80 percent of capacity. 2018 will see full capacity, or roughly one engine a day,” he said.

goodfastcheap.jpg


My guess is that they did it cheap and fast at Seletar.
 

syed putra

Alfrescian
Loyal
Rolls Royce used to make great airplane engines. Their Merlin and Griffin engines were top class and should be reintroduced :biggrin:

And fuck that CECA shitskin. Go take Air India :FU:
The engines with a problem, trent 1000, are manufactured in seletar. The trent 7000 used in a330 neo have no issues.. so far. As its manufactured in derby, UK.
 

glockman

Old Fart
Asset
The engines with a problem, trent 1000, are manufactured in seletar. The trent 7000 used in a330 neo have no issues.. so far. As its manufactured in derby, UK.
I agree, thank goodness they didn't build the Merlin and Griffon engines at Seletar. Instead, they were wonderfully made in Derby, Crewe, Glasgow, and Manchester. So many planes used them : Lancaster, Mosquito, Halifax, Hurricane, Spitfire and even the P-51 Mustang. Daimler Benz engines on the Bf 109, Bf 110 and Me 210C were no match.

Airbus planes today should use the Merlin or Griffon engines, sure no problem one! :biggrin:
 
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