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- Jul 24, 2008
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Feb 17, 2010
Sent from pillar to post after phone fault
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I AM writing to express my disappointment at StarHub. I bought a Nokia 6700 last August after renewing my contract for another two-year term. This is a move StarHub has made me regret since.
My handset hung and I was unable to restart. I called StarHub, which referred me to Nokia. I went down to the Nokia Care Centre in November and the phone was repaired after a major component was changed.
Shortly after, the same problem resurfaced. Nokia said it could offer another repair at best, given its no-exchange policy. It referred me back to StarHub, which promptly redirected me back to Nokia. Neither side was willing to take responsibility.
I went down to Nokia again in December and they "changed the motherboard", claiming it would "be the same as having a new phone, except (that) the casing is old".
Soon enough, it shut down on me again. I have tried to put up with the problems, but things have got worse. At times, I'm unable to call out or send text messages while my contacts would sometimes be unable to reach me.
Nokia offered yet another repair; I believe that it will continue offering free, albeit useless, repairs until the warranty is over.
I called StarHub and requested special consideration to allow me to purchase a new phone through the upgrade scheme. My request was denied.
Every experience with StarHub - a company that claims to "reward" customers - regarding this problem has been a disappointment. Mind you, I have been a loyal customer for eight years.
Being trapped with a faulty phone is simply unacceptable. My work requires me to be on standby and remain contactable, but my phone is now a liability that may very well jeopardise my career.
I wanted to cancel my contract and switch to another service provider. Of course, the answer was "no" from StarHub - I had to pay the penalty if I broke current contract.
Francesca Fabia Sim (Miss)
Sent from pillar to post after phone fault
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<!-- end left side bar --><!-- story content : start -->
I AM writing to express my disappointment at StarHub. I bought a Nokia 6700 last August after renewing my contract for another two-year term. This is a move StarHub has made me regret since.
My handset hung and I was unable to restart. I called StarHub, which referred me to Nokia. I went down to the Nokia Care Centre in November and the phone was repaired after a major component was changed.
Shortly after, the same problem resurfaced. Nokia said it could offer another repair at best, given its no-exchange policy. It referred me back to StarHub, which promptly redirected me back to Nokia. Neither side was willing to take responsibility.
I went down to Nokia again in December and they "changed the motherboard", claiming it would "be the same as having a new phone, except (that) the casing is old".
Soon enough, it shut down on me again. I have tried to put up with the problems, but things have got worse. At times, I'm unable to call out or send text messages while my contacts would sometimes be unable to reach me.
Nokia offered yet another repair; I believe that it will continue offering free, albeit useless, repairs until the warranty is over.
I called StarHub and requested special consideration to allow me to purchase a new phone through the upgrade scheme. My request was denied.
Every experience with StarHub - a company that claims to "reward" customers - regarding this problem has been a disappointment. Mind you, I have been a loyal customer for eight years.
Being trapped with a faulty phone is simply unacceptable. My work requires me to be on standby and remain contactable, but my phone is now a liability that may very well jeopardise my career.
I wanted to cancel my contract and switch to another service provider. Of course, the answer was "no" from StarHub - I had to pay the penalty if I broke current contract.
Francesca Fabia Sim (Miss)
:o
