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Today, 10:53 AM #1
blueray23
Junior Member
Join Date: Sep 2006
Posts: 26
Bad experiences with ACER + MC2
Really bad experiences with Acer + MC2. Just like to share out with the rest so that won't fall for this kind situation like me.
Intend to get a laptops and was considering a few brands. And decided on getting the Acer one since it meet my requirement and the sale guy agree to sell at the price with top up from 2 year warranty to 3 year warranty at no cost plus upgrade ram to 8GB at $60. This is after he check with his supervisor or manager for the offer.
After paid full amount in Nets, when they upgrade the RAM, discovered that it is 2GB+2GB+4GB. When I first check with the sale guy, it was mentioned that it will be 2X4GB of RAM. When asked the person at the cashier(So-call supervisor), they say cannot be done at it will be way out their cost. !@#$% Decide not to argue since the sale guy I check was not the same sale guy that I place order with. When I asked about how the 3 year warranty is being issues or claim, the supervisor say no such thing and ask which sale guy that said it.
She ask me which sale guy and counter-check with him. She confirm that what the sale guy offer me and came back. But claim that it is might be her fault that she did not hear the sale guy asked him about the 3 year warranty with RAM upgrade. She only heard about the RAM upgrade and keep saying that there is no way that they can offer with the 3rd year warranty.
WTH...She did not hear the sale guy asked then is my fault?? Especially after I made payment. She make no sight of going to do anything about it. I still had to ask if I want the 3rd year warranty then how much she can offer. The first offer given is $80 instead of $99. After some bargins, she willing to low to $70 instead and still give me face that I am making thing difficult for her. If this is the amount that I going to pay, I might as well consider another brand laptop that come with the 3rd year warranty.
To me, I feel really cheated. Make me pay first. Then say hear wrongly. This is clearly management issues, whether is it MC2 or ACER. If you need your sale guy to check with management side before they can offer anything, then make sure you hear correctly. Else honor what is being offer to customer. Especially when it is confirm that your sale guy had offer the term to a customer.
Today, 10:53 AM #1
blueray23
Junior Member
Join Date: Sep 2006
Posts: 26
Bad experiences with ACER + MC2
Really bad experiences with Acer + MC2. Just like to share out with the rest so that won't fall for this kind situation like me.
Intend to get a laptops and was considering a few brands. And decided on getting the Acer one since it meet my requirement and the sale guy agree to sell at the price with top up from 2 year warranty to 3 year warranty at no cost plus upgrade ram to 8GB at $60. This is after he check with his supervisor or manager for the offer.
After paid full amount in Nets, when they upgrade the RAM, discovered that it is 2GB+2GB+4GB. When I first check with the sale guy, it was mentioned that it will be 2X4GB of RAM. When asked the person at the cashier(So-call supervisor), they say cannot be done at it will be way out their cost. !@#$% Decide not to argue since the sale guy I check was not the same sale guy that I place order with. When I asked about how the 3 year warranty is being issues or claim, the supervisor say no such thing and ask which sale guy that said it.
She ask me which sale guy and counter-check with him. She confirm that what the sale guy offer me and came back. But claim that it is might be her fault that she did not hear the sale guy asked him about the 3 year warranty with RAM upgrade. She only heard about the RAM upgrade and keep saying that there is no way that they can offer with the 3rd year warranty.
WTH...She did not hear the sale guy asked then is my fault?? Especially after I made payment. She make no sight of going to do anything about it. I still had to ask if I want the 3rd year warranty then how much she can offer. The first offer given is $80 instead of $99. After some bargins, she willing to low to $70 instead and still give me face that I am making thing difficult for her. If this is the amount that I going to pay, I might as well consider another brand laptop that come with the 3rd year warranty.
To me, I feel really cheated. Make me pay first. Then say hear wrongly. This is clearly management issues, whether is it MC2 or ACER. If you need your sale guy to check with management side before they can offer anything, then make sure you hear correctly. Else honor what is being offer to customer. Especially when it is confirm that your sale guy had offer the term to a customer.