When customers (i.e. citizens) complain about it, the PAP often blames the alienated customers for the problems with their service (user error), while bringing out statistics — which can be skewed — and testimonials to support their claims. Rightly or wrong, they also take
Many customers become disgruntled. But they’ve got no choice, because the PAP is a government-supported monopoly with no perceived alternatives that are as credible as what most consumers believe the PAP to be.
However, ventures like the Workers’ Party and the SDP (i.e. the opposition) are now competing and attempting to offer a credible service. The product is possibly fairer than the old PAP product but currently not validated by the market.
While it doesn’t benefit non-alienated customers as much as the old PAP ‘product’ does, it may benefit the alienated segment of the customer base seeking an alternative service provider to the PAP.
These ventures have been around for some time. However, due to the arrogance and monopolistic abuses of the PAP, along with new media channels, their ’product’ stands to gain traction.
They’re not as well-funded or established as the PAP, with a marketing budget a fraction of the PAPs. But word is spreading online, with some customers starting to abandon PAP as a service provider and buying the opposition’s service. Now, the oppositions’ customer base and employees are slowly starting to grow.
Arrogance resulting from their monopoly, disdain for alternative views from online media, and a government machinery that has been assimilated to serve party interests (i.e. the People’s Association) involves using public money for political means.
It also alienates more sophisticated consumers (i.e. the voters) who disapprove of such conduct. It basically amounts to appropriating public money and resources to serve PAP needs – an act of questionable ethics.
GE 2011 was a market shock for the PAP. Political marketplaces will evolve towards....
http://theindependent.sg/blog/2014/11/01/ge2016-pap-the-opposition-as-marketplace-competitors/
Many customers become disgruntled. But they’ve got no choice, because the PAP is a government-supported monopoly with no perceived alternatives that are as credible as what most consumers believe the PAP to be.
However, ventures like the Workers’ Party and the SDP (i.e. the opposition) are now competing and attempting to offer a credible service. The product is possibly fairer than the old PAP product but currently not validated by the market.
While it doesn’t benefit non-alienated customers as much as the old PAP ‘product’ does, it may benefit the alienated segment of the customer base seeking an alternative service provider to the PAP.
These ventures have been around for some time. However, due to the arrogance and monopolistic abuses of the PAP, along with new media channels, their ’product’ stands to gain traction.
They’re not as well-funded or established as the PAP, with a marketing budget a fraction of the PAPs. But word is spreading online, with some customers starting to abandon PAP as a service provider and buying the opposition’s service. Now, the oppositions’ customer base and employees are slowly starting to grow.
Arrogance resulting from their monopoly, disdain for alternative views from online media, and a government machinery that has been assimilated to serve party interests (i.e. the People’s Association) involves using public money for political means.
It also alienates more sophisticated consumers (i.e. the voters) who disapprove of such conduct. It basically amounts to appropriating public money and resources to serve PAP needs – an act of questionable ethics.
GE 2011 was a market shock for the PAP. Political marketplaces will evolve towards....
http://theindependent.sg/blog/2014/11/01/ge2016-pap-the-opposition-as-marketplace-competitors/
