SBS Transit CEO issues public apology after major North East Line and LRT disruption
SBS Transit CEO Jeffrey Sim apologised to commuters on 12 August 2025 after a power fault caused prolonged suspension of the North East Line and Sengkang-Punggol LRT. He pledged a thorough investigation to prevent future incidents.
Published
on
13 August 2025
SBS Transit Group CEO Jeffrey Sim has issued a formal apology to commuters following a
major train service disruption on 12 August 2025 that halted the North East Line (NEL) for three hours and the Sengkang-Punggol LRT for up to five hours.
In a Facebook post at about 3.00pm, Sim said, “We take this matter very seriously and are looking into the cause of the incident.” He acknowledged the inconvenience to thousands of commuters and stressed the company’s commitment to addressing the problem.
Later that night, in a press release, Sim confirmed that the disruption was caused by a fault at a depot substation. A flashover in one of the voltage transformers regulating power supply had triggered both the main and backup systems to trip.
With the faulty transformer unable to be repaired immediately, engineers bypassed the depot substation and drew power from Dhoby Ghaut to restore service. Full NEL operations resumed at 2.10pm after extensive checks, while LRT services were restored progressively.
The Sengkang LRT resumed at 3.34pm, and Punggol LRT at 4.04pm, both running on a single track during the evening peak to avoid overloading the alternative power source. Full LRT service was only reinstated at 9.20pm.
SBS Transit confirmed that the SPLRT system was back to full service on the morning of 13 August. In a post on its X platform at about 5.30am, it again apologised for the inconvenience caused on 12 August, when SPLRT services were disrupted for about 10 hours.
During the suspension, SBS Transit activated bridging buses and redirected commuters to regular bus services. Reports from stations such as Boon Keng and Serangoon described long queues and difficulty boarding buses due to crowding.
Sim said SBS Transit engineers would work with the Land Transport Authority during overnight engineering hours to restore full power to the depot substation in time for the morning of 13 August. He also pledged to review infrastructure resilience measures to prevent similar incidents.
The incident adds to a series of rail faults in recent weeks. Acting Transport Minister Jeffrey Siow had
described the spate of disruptions as “disappointing” after earlier outages on the East-West Line, Thomson-East Coast Line, and Bukit Panjang LRT.
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