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.....DBS and POSB said they were investigating unauthorised withdrawals after the banks’ customers reported seeing fraudulent deductions from their bank accounts.
One affected customer, 26-year-old Amanda Goh, wrote on her Facebook on Thursday that a total of $2,000 in withdrawals, spread across four fraudulent transactions, were made from her POSB bank account via an overseas ATM machine on 4 and 5 January this year.
She claimed that her POSB ATM card was not stolen, and that she is not subscribed to any third-party financial services like internet banking or Paypal that require banking credentials.
Another affected customer, John Seah, said on Twitter that $2,000 of fraudulent withdrawals were made from his POSB bank account. He noted that the source of the transactions was from Malaysia. He also added that his friend, too, had money deducted from his bank account without permission.
It is unsure how many customers were affected, and to which specific target group. However, it appears that none of the affected customers had travelled abroad days before or during the incident occurred.
DBS confirmed that some customers on Wednesday informed the bank of unauthorised withdrawals made in Malaysia through their DBS/POSB ATM/Debit cards.
In a statement, Jeremy Soo, managing director and head of consumer banking for DBS Bank in Singapore said that affected customers who had reported to the bank, had their compromised cards immediately de-activated, and the bank is now working on compensating these customers in full.
“Investigations are currently underway and we are presently validating all ATM/Debit card transactions made in Malaysia over the past few days. We will also be alerting customers should we detect any unusual activity on their accounts,” he said.
He urged any customer who thinks that their ATM or debit card may have been compromised to contact the bank immediately at 1800-220 1111 or visit any DBS/POSB branch.
“We are treating the matter with utmost priority and would like to assure customers that they will be fully compensated, for any unauthorised withdrawals, within 24 hours. We will also issue replacement ATM/Debit cards on-the–spot at any DBS/POSB branch,” he added.
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One affected customer, 26-year-old Amanda Goh, wrote on her Facebook on Thursday that a total of $2,000 in withdrawals, spread across four fraudulent transactions, were made from her POSB bank account via an overseas ATM machine on 4 and 5 January this year.
She claimed that her POSB ATM card was not stolen, and that she is not subscribed to any third-party financial services like internet banking or Paypal that require banking credentials.
Another affected customer, John Seah, said on Twitter that $2,000 of fraudulent withdrawals were made from his POSB bank account. He noted that the source of the transactions was from Malaysia. He also added that his friend, too, had money deducted from his bank account without permission.
It is unsure how many customers were affected, and to which specific target group. However, it appears that none of the affected customers had travelled abroad days before or during the incident occurred.
DBS confirmed that some customers on Wednesday informed the bank of unauthorised withdrawals made in Malaysia through their DBS/POSB ATM/Debit cards.
In a statement, Jeremy Soo, managing director and head of consumer banking for DBS Bank in Singapore said that affected customers who had reported to the bank, had their compromised cards immediately de-activated, and the bank is now working on compensating these customers in full.
“Investigations are currently underway and we are presently validating all ATM/Debit card transactions made in Malaysia over the past few days. We will also be alerting customers should we detect any unusual activity on their accounts,” he said.
He urged any customer who thinks that their ATM or debit card may have been compromised to contact the bank immediately at 1800-220 1111 or visit any DBS/POSB branch.
“We are treating the matter with utmost priority and would like to assure customers that they will be fully compensated, for any unauthorised withdrawals, within 24 hours. We will also issue replacement ATM/Debit cards on-the–spot at any DBS/POSB branch,” he added.
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