AssAyeAir Caught Off Guard. No Apology. Terrorist Can Hijack Your Account!

[makapaaa]

Jun 26, 2010

Saying sorry shouldn't be so hard

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<!-- end left side bar --><!-- story content : start -->I AM writing to relate an unauthorised booking with my Krisflyer membership and the inadequate resolution of my complaint by Singapore Airlines Krisflyer.
On May 8, I received an SMS notification that I was booked on a flight to Shanghai. An online check of my Krisflyer account showed the same booking. I called the Krisflyer hotline for clarification.
Despite my plea for more details, the officer who attended to my call confirmed the booking was made by a third-party travel agent called LC Travel Planner, but refused to disclose any further information.
I managed to reach a staff of LC Travel Planner on her cellphone; she confirmed that such a booking was indeed made through her office on May 4.
I wrote to SIA's vice-president of customer affairs for an explanation as to why it did not have the necessary checks in place to prevent unauthorised bookings. At the same time, I wanted SIA to reassure me there was no breach of confidentiality.
The following week, a customer affairs manager from SIA contacted me to assure me no other personal information was released to the third-party. She also provided me with a contact number, in case I needed further clarification.
Two weeks from the initial call, the same customer affairs manager forwarded me a letter from LC Travel Planner. The travel agent admitted that the unauthorised booking tagged to my Krisflyer membership was the result of data entry error.
It is unbelievable that the ticketing system of an established organisation like SIA was unable to detect the mismatch in details.
I tried to contact that same customer affairs manager, only to realise the number provided was that of an answering machine. I left a message, which was never acknowledged. I called the Krisflyer hotline and was told I would be contacted by the end of the day. Of course, that did not happen.
I wrote another e-mail to SIA's vice-president of customer affairs hoping a senior manager would look into the matter. Within 24 hours from that e-mail, the same customer affairs manager called to reiterate the content of the travel agent's letter and insisted she has done everything she could.
Over the next three weeks, I had several conversations with LC Travel Planner and the same customer affairs manager. Each party replied that its relevant departments were bilateralising on the matter. But nobody informed me of the outcome.
Almost two months after I first raised concerns over the breach in SIA's ticketing system, I was told someone would respond to me within the next 24 hours. Indeed, the same customer affairs manager sent me an e-mail the next day, stating the case was closed.
Is it that hard to apologise for a serious breach in the ticketing system?
Wong Kok Fai

 

[allanlee]

The reason they took so long was to check up on your background........ once they had established and confirm that you are a nobody peasant without any connections to the elite..... CASE CLOSED.

 

[johnny333]

I'm surprise that Sporeans are still supporting SIA


I can understand if you are working for the PAP or GLCs but for the rest of us, there are better options

 

[jw5]

I'm surprise that Sporeans are still supporting SIA


I can understand if you are working for the PAP or GLCs but for the rest of us, there are better options

Many corporate executives working for MNCs like to take SIA because they can accumulate mileage and then use the mileage for their own holidays.
Even though SIA is often the more expensive airline, they don't go looking for the cheaper airline because it will mean taking a different airline each time they go to a different country.
Unethical some may say, but widely practiced.
It's the company's money, not their own.
I know one guy who insists on the company and obviously himself taking SIA on business trips, but when his wife accompanied him to Shanghai, he made her take China Eastern.

 

[Devil Within]

The reason they took so long was to check up on your background........ once they had established and confirm that you are a nobody peasant without any connections to the elite..... CASE CLOSED.

LOL!... That's a good one!

 

[peterlth]

Actually I will be quite happy someone made the mistake using my airline account. The I will earn free flyer mileage points without having to pay a single cent. I can get free trips to other countries.

If I'm that guy, I'd keep my mouth shut and hope the travel agency keep making the mistakes.

It is like kena Toto but complain to Toto why his toto number is picked to win.

 

[Papsmearer]

This Wong chap complain until like that. The reason why he is treated like this is very obvious. He is not angmoh, and does not hold an angmo passport. Simple as that, want to write such a long letter for fuck? e.g. if he was an american exec from an MNC or something like that, they will bend over backwards to apologize, and will even send over a sarong kebaya girl to suck his lancheow. This also he dun know, meh?

 

[johnny333]

Many corporate executives working for MNCs like to take SIA because they can accumulate mileage and then use the mileage for their own holidays.
Even though SIA is often the more expensive airline, they don't go looking for the cheaper airline because it will mean taking a different airline each time they go to a different country.
Unethical some may say, but widely practiced.
It's the company's money, not their own.
I know one guy who insists on the company and obviously himself taking SIA on business trips, but when his wife accompanied him to Shanghai, he made her take China Eastern.

I understand the frequent flyer point thing because I used to be a member of the Kris flyer. Companies really don't care about employees getting frequent flyer points as long as you can get to the destination on time. Angmo, local colleagues all took SIA because it had a good schedule.

BUT
Compared to other airlines, SIA is very miserly with the points. SIA also got a habit of dinging you for having excess luggage, even if you are flying business.

Another reason NOT to fly SIA is that american airlines allowed me to take side trips to visit Canada at no extra costs It was all covered on the original flight to San Francisco