Thanks to the pinoy who got a job here and spent spent and spent.. they need an account manager to serve them 
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Account Manager (Tagalog speaker)(Job Number: 111541)
Location
- Singapore-Singapore-Singapore
Description
Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks.
Visa does not issue cards, extend credit or set rates and fees for consumers. Visa's innovations enable its bank customers to offer consumers choices: Pay now with debit, ahead of time with prepaid or later with credit products. From the world's major cities to remote areas without banks, people are increasingly relying on digital currency along with mobile technology to use their money anytime, make purchases online, transfer funds and access basic financial services. All of which makes their lives easier and helps grow economies.
Behind the Visa brand are more than 5,000 talented employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world.
JOB SCOPE
This is an individual contributor role responsible for identifying and resolving issues of moderate complexity. This position is at an intermediate professional level and requires strong execution and analytical abilities. This role works independently and receives minimal guidance.
RESPONSIBILITIES
Manage the day-to-day operational support and fulfilling service support needs of moderate complexity for assigned Visa client institutions
Act as liaison for the client; provide problem management, proactive identification of processing efficiencies, service change support and system enhancement support
Coordinate internal resources to accomplish Visa and client objectives, and ensure processing system performance standards are met and that the client perspective is represented within the organization
Stay current with industry and client trends and maintain a working knowledge of Visa products and VisaNet services
Play a critical role in proactively working with the customer to identify operational cost efficiencies, manage moderately complex assignments that are diverse in scope, and search out appropriate courses of action
Identify and analyze processing problem with customer impacts; communicate ongoing situation status and resolution; reports SLA performance as appropriate
Prepare and present monthly and/or quarterly production performance results
Qualifications
Bachelors' Degree in Business Administration (or related subjects)
Minimum 3-5 years of relevant working experience in a customer support role in software, financial or information services
Candidate must be able to read, write and speak native Tagalog language, in a professional business manner
Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving
Customer focus with proven ability to establish productive working relationships with staff and management at all levels
Ability to set priorities and manage customer expectations, and work both as part of a team and independently
Strong technical aptitude with the ability to absorb technical information and apply it to business solutions
Working knowledge of Microsoft Office
Strong verbal, written, presentation and interpersonal skills are required
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Account Manager (Tagalog speaker)(Job Number: 111541)
Location
- Singapore-Singapore-Singapore
Description
Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks.
Visa does not issue cards, extend credit or set rates and fees for consumers. Visa's innovations enable its bank customers to offer consumers choices: Pay now with debit, ahead of time with prepaid or later with credit products. From the world's major cities to remote areas without banks, people are increasingly relying on digital currency along with mobile technology to use their money anytime, make purchases online, transfer funds and access basic financial services. All of which makes their lives easier and helps grow economies.
Behind the Visa brand are more than 5,000 talented employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world.
JOB SCOPE
This is an individual contributor role responsible for identifying and resolving issues of moderate complexity. This position is at an intermediate professional level and requires strong execution and analytical abilities. This role works independently and receives minimal guidance.
RESPONSIBILITIES
Manage the day-to-day operational support and fulfilling service support needs of moderate complexity for assigned Visa client institutions
Act as liaison for the client; provide problem management, proactive identification of processing efficiencies, service change support and system enhancement support
Coordinate internal resources to accomplish Visa and client objectives, and ensure processing system performance standards are met and that the client perspective is represented within the organization
Stay current with industry and client trends and maintain a working knowledge of Visa products and VisaNet services
Play a critical role in proactively working with the customer to identify operational cost efficiencies, manage moderately complex assignments that are diverse in scope, and search out appropriate courses of action
Identify and analyze processing problem with customer impacts; communicate ongoing situation status and resolution; reports SLA performance as appropriate
Prepare and present monthly and/or quarterly production performance results
Qualifications
Bachelors' Degree in Business Administration (or related subjects)
Minimum 3-5 years of relevant working experience in a customer support role in software, financial or information services
Candidate must be able to read, write and speak native Tagalog language, in a professional business manner
Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving
Customer focus with proven ability to establish productive working relationships with staff and management at all levels
Ability to set priorities and manage customer expectations, and work both as part of a team and independently
Strong technical aptitude with the ability to absorb technical information and apply it to business solutions
Working knowledge of Microsoft Office
Strong verbal, written, presentation and interpersonal skills are required
dirty job but return is good ..because nobody wants to or know how to work with these beautiful animals ...
