Woman wins $410,000 but casino refuses payout

Woman wins $410,000 but casino refuses payout
Shin Min Daily News - 3 hrs 21 mins ago

<cite style="display: block; font-style: normal; font-size: 10px; margin-top: 4px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; ">Mdm Zhu Yun Ping</cite>
Marina Bay Sands (MBS) casino is refusing to pay a woman her jackpot winnings of more than $410,000.

Mdm Zhu Yun Ping (50, hawker) had visited the casino with some foreign friends and her store helpers at about 5am on this Tuesday, 18 October.

She described what happened to reporters, "I was playing on this jackpot machine until 6am and my stored value card had already accumulated about $800 in winnings. Suddenly, I struck the Bonus Cash jackpot of $416,742.11."

At the time, Mdm Zhu was confused with what happened until a bystander explained to her that she had struck a jackpot prize. Many other casino patrons also came up to her to congratulate her on the win.

She continued, "Soon after, the manager of the casino came up to me and told me that the jackpot machine had malfunctioned. The manager explained to me that the machine's top prize is a car, and that its highest cash payout is only $50,000, so I could not have struck that Bonus Cash prize.

The manager also explained that I could get $258,962 if I decide to sell the car back to the dealer." Mdm Zhu refused to settle with the manager's explanation and insisted that she was entitled to her win, which the jackpot machine clearly displayed.

At that time, a casino patron had also stepped forward to help her by taking a photo of the displayed cash prize as evidence. The man was however, stopped by casino staff who warned him that photo-taking is not allowed in the casino.

The staff then asked the man to hand over his phone and indicated that they will be deleting the photo. The man was then escorted out of the casino. Mdm Zhu has lodged a complaint with the Casino Regulatory Authority of Singapore, which is currently investigating the case.

The police have also explained to her the forms of legal action she can take.

Source: Shin Min Daily News, 20 October 2011.

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If the machine can malfunction, every jackpot player who lost should also make claims . knnbccb rws..pui

OK it may be a geniune machine error. But too bad, MBS still has to honour it!!

I believe the maximum prize and all the rules and regulations are clearly stated. The woman has no case.

this woman should fight the case to high heaven...and if the casino refuses to pay and honour the cash pay out....that casino should be boycotted...

what malfunction....nanbeh swallow money no malfunction...strike jackpot got malfunction....damned siaukuan!!!!!....i tell you all casinos are cheats and they are all out to eat you up...so don't go and die die must play their games....surely die one...win they say you cheat.....lose they happily keep the money...puiiii!!!!...come limkopi with me singsongtalkcock!!!

MBS should pay the prize as show on display. KNN less than half million also cannot afford to pay. Please make big headline .

Thick Face Black Heart said:

I believe the maximum prize and all the rules and regulations are clearly stated. The woman has no case.

Click to expand...

yup. house always wins.

Must Be MBS again .

Look like a Malfunction that should not have happened but it did !!!


Just say sorry and move on ...


Another potential jackpot case for Harry Elias and team .

Rogue Trader said:

yup. house always wins.

Click to expand...

Yes Both side Kena F : a) The Jackpot Machines Supplier &

b) The Punters

Where was the CRA staff who was on duty at MBS that night ???



...At that time, a casino patron had also stepped forward to help her by taking a photo of the displayed cash prize as evidence. The man was however, stopped by casino staff who warned him that photo-taking is not allowed in the casino.

The staff then asked the man to hand over his phone and indicated that they will be deleting the photo. The man was then escorted out of the casino. Mdm Zhu has lodged a complaint with the Casino Regulatory Authority of Singapore, which is currently investigating the case.

Thick Face Black Heart said:

I believe the maximum prize and all the rules and regulations are clearly stated. The woman has no case.

Click to expand...

thats the sad hard truth .....

KNN MBS the car already worth $258kn the MBS just need to top up $160k case close. Now it become big news.
If I were the person take the photo I will not pass to security to delete until police come.

LOL...look at this auntie...her face tells me she will settle out of court...LOL

Will if the cutomer cannot pay the casino will sue you, if the wrong is casino they try to pay little WTF

Cheat!!!!!!!

Thick Face Black Heart said:

I believe the maximum prize and all the rules and regulations are clearly stated. The woman has no case.

Click to expand...

If the max payout is the car or $258k, then the slot machine should be programmed to match the max of that and no more.

Once the slot machine showed the winning of $410k, then they should pay accordingly.

MBS may be able to claim the difference from their insurance or machine vendor.

Sg woman vs MBS for jackpot win

A Singapore woman playing slot machines at the Marina Bay Sands for the first time was fighting the casino for a jackpot win of 416,742.11 Singapore dollars (328, 143 U.S. dollars), local daily Straits Times reported on Friday.

Choo Hong Eng, a 58-year-old vegetarian food stall runner, said the machine seemed to get stuck in less than half an hour when she played there on Tuesday. A fellow gamer, when asked to help, found that the screen was displaying the number 416,742.11 Singapore dollars and above it "cash bonus."

A crowd of gamers and casino staff gathered and started to congratulate her.

But moments later, a casino manager showed up to tell her that the machine had a glitch, and that she had instead won 50,000 Singapore dollars and a sports car worth 258,962 Singapore dollars, which she could sell back to the casino for cash.

Choo said she was standing her ground for the 416,742.11 Singapore dollars jackpot win.

"The other patrons told me not to be taken in. They said there was no indication anywhere that I had won only 50,000 Singapore dollars and a car," she was quoted as saying.

"I saw what happened and thought it was very unfair of the casino to deny her the winnings," said a man named Moo Ngow Chai, who was one of the casino patrons at the scene on Tuesday.

The Casino Regulatory Authority has stepped in to investigate and the results were expected in a month.

A spokesman for the authority said that the slot machines will have to be manufactured by approved factories and tested by qualified independent laboratories before they are deployed.

David Green, a Macao-based gaming consultant who helped draft Singapore's casino regulations, said machines usually carry warning labels saying that plays are void if the machine malfunctions so legally casinos are not bound to make a payout.

"But this is usually not the case. Casinos will often some form of payout. It is not in their interest to get into disputes with their customers," he said.

The casino declined to comment, citing ongoing investigations.

Once the Casino Regulatory Authority makes a decision, the party who has to pay must do so in 15 days.

Re: Sg woman vs MBS for jackpot win

she is from my not sg

blur sotong said:

If the max payout is the car or $258k, then the slot machine should be programmed to match the max of that and no more.

Once the slot machine showed the winning of $410k, then they should pay accordingly.

MBS may be able to claim the difference from their insurance or machine vendor.

Click to expand...

It could be MBS knows that the slot machines are displaying the bigger number. Bigger number is good for propaganda. Of course, when it comes to paying, they may flinch.

so how? I doubt anyone can do anything about this.