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The Straits Times
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Singapore
Home > Breaking News > Singapore > Story
Dec 21, 2010
PROPOSED CONSUMER PROTECTION LAWS
'Lemon-aid' for consumers
By Jessica Lim
A proposed law will make it compulsory for retailers to either repair or replace the faulty item. -- ST PHOTO: STEPHANIE YEOW
A CONSUMER here who buys a defective product, commonly called a lemon, may soon get some protection.
A proposed law will make it compulsory for retailers to either repair or replace the item. But the retailer has to be found guilty of having sold the faulty item in the first place.
Presently, no such lemon laws exist here. This means that consumers who take the retailer to the Small Claims Tribunal or file a suit, are not guaranteed of success. The outcome in such cases, said Consumers Association of Singapore (Case) executive director Seah Seng Choon, depends on the discretion of the judge.
'If the Act is amended, it will become very clear - if the goods are defective, the retailer has to either repair or replace them,' said Mr Seah, who added that Case was part of the task force that recommended the changes. 'Now, retailers can always argue their way out and say that they have no obligation to replace defective goods.'
Some retailers, for instance, blame suppliers for the faulty goods. Others refuse a refund or exchange, and repeatedly refer customers to repair centres.
The same law, which will be a provision under the Consumer Protection (Fair Trading) Act, will also cover hire purchase agreements.
Read the full story in Tuesday's edition of The Straits Times.
www.straitstimes.com
Singapore
Home > Breaking News > Singapore > Story
Dec 21, 2010
PROPOSED CONSUMER PROTECTION LAWS
'Lemon-aid' for consumers
By Jessica Lim
A proposed law will make it compulsory for retailers to either repair or replace the faulty item. -- ST PHOTO: STEPHANIE YEOW
A CONSUMER here who buys a defective product, commonly called a lemon, may soon get some protection.
A proposed law will make it compulsory for retailers to either repair or replace the item. But the retailer has to be found guilty of having sold the faulty item in the first place.
Presently, no such lemon laws exist here. This means that consumers who take the retailer to the Small Claims Tribunal or file a suit, are not guaranteed of success. The outcome in such cases, said Consumers Association of Singapore (Case) executive director Seah Seng Choon, depends on the discretion of the judge.
'If the Act is amended, it will become very clear - if the goods are defective, the retailer has to either repair or replace them,' said Mr Seah, who added that Case was part of the task force that recommended the changes. 'Now, retailers can always argue their way out and say that they have no obligation to replace defective goods.'
Some retailers, for instance, blame suppliers for the faulty goods. Others refuse a refund or exchange, and repeatedly refer customers to repair centres.
The same law, which will be a provision under the Consumer Protection (Fair Trading) Act, will also cover hire purchase agreements.
Read the full story in Tuesday's edition of The Straits Times.