Netizen kena overcharged by EZlink 9 times in 1 Month! Deliberate?

[makapaaa]

[h=1]DEAR TRS, THE BUS COMPANIES ARE SYSTEMATICALLY OVERCHARGING COMMUTERS[/h]
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5 Oct 2014 - 5:09pm





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Dear TRS,
I want to alert your readers to the fact that the bus operators in Singapore are systematically overcharing commuters.

I am not sure whether it is simply a flaw with their EZ link card system or whether they are deliberately overcharging commuters in the hope that they will just get away with it.
In the space of about 1 month through September, I was overcharged on my bus fare about 9 times.

I have been refunded 7 times and am still waiting on verification and refund for the last two times.

I was overcharged between $0.03 and $0.06.

I know some people may feel like “what’s the big deal”, but it is not OK for the bus operators to overcharge us arbitrarily hoping that we won’t apply for our money back.
Here are the text replies that I have received for the last 7 refunds I have been granted:

I think that many people may not be aware of this problem or may simply think it’s ok since it’s just a few cents but it adds up.




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Clearly it is not a one-off problem as I have personally encountered it 9 times in just over a month.

With the hundreds of thousands of bus commuters daily, how much extra money are the bus operators collecting thanks to these errors?

Bus operators raise fares and people make a lot of noise about their trips costing a few cents more each time, so why aren’t people more worried about these overcharges?
It is certainly not OK.

KT
TRS Contributor

 

[laksaboy]

Should have used the old Transitlink magnetic fare card system. Always select the lowest fare value, and try to siam the conductor.

 

[Jah_rastafar_I]

Should have used the old Transitlink magnetic fare card system. Always select the lowest fare value, and try to siam the conductor.

do they still have that around?

 

[laksaboy]

do they still have that around?

The machines are still there but non-operational. They are only used to dispense a ticket when someone pays coins.

 

[frenchbriefs]

is this guy for real?u know i shit out more value than his overcharge claims?but thanks to him we now have to hire another 2 more shitskins to handle his claims every month.

 

[looneytan]

eh! KT, use your other nick .. ykhuser lah, don't be shy

 

[Jah_rastafar_I]

The machines are still there but non-operational. They are only used to dispense a ticket when someone pays coins.

so then it's useless to use that card if they don't work.

 

[whoami]

Overcharged, all tiam tiam.

But i really pity some old folks who use cash to make payments. Overcharge too.