- Joined
- Nov 25, 2011
- Messages
- 28,581
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- 113

Dear The Real Singapore,
My friend Terence Quek was at a friend's 15-year-old HDB flat for Christmas gathering and all of a sudden, the tiles on the floor started sizzling and then burst apart (see picture above). One of us got a minor cut by a flying piece. Now waiting for someone from Town Council to call back... Better check your floors and see if there are any irregularities. Another friend said his flat of 10 years just encountered the same thing, and HDB is giving them a goodwill renovation for their entire flooring.
I remember there is also another complaint last month by another of your reader Arman Mohd. Below is his story:
Last Saturday morning my family was frightened by loud noises coming from the floor and the tiles popping up! The floor tiles are original, HDB laid tiles.
There were terrible cracks all around the living room and even at the front door until the front door could not open properly.
We called the town council but they referred us to HDB. HDB's response was very slow and they told us that they don't work on Saturday so they will send someone on Monday.
I told them that wasn't ok as we couldn't open our door properly!

They sent a worker (bangla) to temporarily "fix" the issue so that we could at least open our door.
On Monday, a HDB officer came and just took photos and told us that they would arrange for a contractor to come and work on it in 1 week's time.
Again I had to argue with them to take it up immediately. Only on Thursday did they start hacking the floor and yet, they are still not finished.
Instead of doing anything properly, they just made it worse and didn't even clean up after themselves:
My house is so messy and dusty. My whole family suffers "haze" in the house, especially my wife who has an allergy to dust and is having diffulty breathing.
I am still stuck waiting and am VERY disappointed.