All these operations problems are due to poor IT system performance. This is a typical problem with sinkie companies - the reluctance to invest in processes and technology but over-reliant on cheapo human labour to run their operations. Remember what happened in great MRT breakdown of 2010? No contingency plans were in place to handle exceptional events. From the top management to the staff on the ground, no one knew what to do.
Imagine if a system glitch caused a sinkie plane to crash?
When Tiger 1st started I did give them a try. I remember that they actually gave passengers a free complimentary drink
Just imagine a FREE drink from a GLC
I was happy with the service & continued using them.
However Tiger screwed up
Their IT people made changes to their online booking system which prevented me from booking a tix. As a result of the changes I was unable to see & input information into some of the fields. I did try to give them feedback but they didn't correct the problem. From time to time I did re-visit their site & noticed that the problem was never corrected. I stopped visiting their site after about a year.
Maybe I had a problem because I was using a Macintosh computer but whatever the problem I never flew with them again.
Contract the experience to Airasia. Airasia made changes which made booking a flight tedious & irritating because you had to un-select plenty of option e.g. paying for seat selection, insurance, paid meals, $ for check in baggage,...etc They must have receive plenty of complaints because today these options are just options & you can ignore them.