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The hawker centre cleaning fiasco could have been totally avoided if the Hammerrhoids could have some basic understanding of Customer Service. This can be illustrated with that kind of service all Hammerrhoids have always been patronising and the kind of customer service they have been demanding from them.
When a Hammerrhoid customer joins a chicken farm and pays a fixed monthly membership fee directly to the ‘good office’ of the OKT so that he can enjoy 1 chicken for free once a month as stated in the contract, he expects the ‘good office’ of OKT to do his job without any hassle and provide good customer service.
“When I pay you money directly means I hold you fully and solely responsible. I don’t care how you do it or subcontract the chickens, I only care that I’m properly and thoroughly served on time. All of your problems and issues are none of my business,” shouted the Hammerrhoid customer at the ‘good office’ of the OKT.
If the Hammerrhoid customer is not served properly, thoroughly and on time, he has every right to jump up and down, especially after he has already paid the money dutifully, obediently every month and long before being served.
And when the Hammerrhoid customer tries to communicate with the chicken for the non-service, but the chicken bochap him. Not only snubbing the Hammerrhoid customer, the chicken even gives him quotation to demand extra $$$ for SOP services which has already been paid to the ‘good office’ of OKT.(eg another $100 for HJ, $200 for BJ, $50 for 2 French caps, etc). So the Hammerrhoid customer tries to complain to the ‘good office’ of the OKT for a screwed-up job by their chickens, the ‘good office’ of the OKT instead Singh back to him:
“We are not privy to any discussions between customers and our chickens,” as the ‘good office’ tries to dissociated with the dispute.
“But we are paying the money to you directly, and not directly to those FMeSSy chickens!” yelled the Hammerrhoid customer angrily at the ‘good office’ of OKT. “And how dare those FMeSSy chickens to demand for tips after not giving any service!”
The ‘good office’ of OKT may then give 1001 excuses for this messed-up but will the Hammerrhoid customer care? No, these are all the OKT’s problems and none of the customer’s. The ‘good office’ of the OKT may blame his competitors for sabotage, blame his chickens for miscommunication, blame his sub-OKT for FMeSSy service in bringing in lousy chickens, etc,etc, but who cares? The Hammerrhoid customer’s sole concern is that he must be served properly, thoroughly and on time every month. The ‘good office of the OKT can shaft all his rubbish excuses down thru his ass, and no Hammerrhoid customer will bother to give a damn.
“Collect money only so happy-happy, but ask you to do something only make so much noise and kao-pei kao-bu! $#&#^%$#!!!” screamed the Hammerrhoid customer at the ‘good office’ of OKT.
Worse, the ‘good office’ of the OKT even blames the Hammerrhoid customer wrongly, accusing him of putting ‘a separate request that is not pursuant to its contractual obligation’ without even bother to elaborate on it. Outsiders may assume that the Hammerrhoid customer is over-demanding, ie exceeding his monthly quota of 1 visit or asking more than 1 chicken at any visit The ‘good office’ of the OKT may even blames Hammerrhoid customer for not able to steam or to do any preparation before coming to the chicken farm so that the chicken has to work even harder to satisfy the customer.
Will the Hammerrhoid customer be happy?
Even if it is the Hammerrhoid customer’s fault that he’s demanding more service per month or more chickens per visit, or that he is unable to steam because he always likes to run a marathon before coming to the chicken farm, so what? Customers are always right, and it is the job of the ‘good office’ of OKT to handle the customer’s fault discreetly, tactfully and amicably.
But by shouting out so loud and make the whole world know about the customer’s defects and deficiencies, will the Hammerrhoid customer be happy and proud? How will other Hammerrhoid customers feel after seeing that the ‘good office’ of the OKT would choose to shame, embarrass customers and to protect their business? Would they still dare to do business there?
For a job that is so totally messed up, the ‘good office’ of the OKT has refused to compensate, refused to refund, refused to apologise and even refused to explain or clarify, can any Hammerrhoid customer take it so easily and walk off just like that?
No. Never. Most will take it to CASE, NEA or any politically motivated government agency, write to the biased newspaper and speak to reporters, post on Internet forums to share with their fellow zombies, or even take legal action.
The ‘good office’ of the OKT would count themselves lucky if the deeply dissatisfied Hammerrhoid customer does burn down the chicken farm.
Thus, for any service, whether chicken farming, renovation, car-servicing, tour travel or Town Council management, the person who pay the money for their service is the customer and should be entitled good Customer Service. Customers are right, and are always right.
When the hawkers pay money to the ‘good office’ of the Hammerrhoid Town Council to clean the market, they are the customers and should be treated as one. And not the other way round as in this case where the hawkers have to treat the Town Council ‘good office’ as their customers and to serve them, to accommodate them and to kowtow to them.
But the hawkers in Bedok are simply too kind-hearted and magnanimous. They are willing to forget about everything and move on, even though the Hammerrhoids refuse to compensate, refund, apologise or even explain.
....
The hawker centre cleaning fiasco could have been totally avoided if the Hammerrhoids could have some basic understanding of Customer Service. This can be illustrated with that kind of service all Hammerrhoids have always been patronising and the kind of customer service they have been demanding from them.
When a Hammerrhoid customer joins a chicken farm and pays a fixed monthly membership fee directly to the ‘good office’ of the OKT so that he can enjoy 1 chicken for free once a month as stated in the contract, he expects the ‘good office’ of OKT to do his job without any hassle and provide good customer service.
“When I pay you money directly means I hold you fully and solely responsible. I don’t care how you do it or subcontract the chickens, I only care that I’m properly and thoroughly served on time. All of your problems and issues are none of my business,” shouted the Hammerrhoid customer at the ‘good office’ of the OKT.
If the Hammerrhoid customer is not served properly, thoroughly and on time, he has every right to jump up and down, especially after he has already paid the money dutifully, obediently every month and long before being served.
And when the Hammerrhoid customer tries to communicate with the chicken for the non-service, but the chicken bochap him. Not only snubbing the Hammerrhoid customer, the chicken even gives him quotation to demand extra $$$ for SOP services which has already been paid to the ‘good office’ of OKT.(eg another $100 for HJ, $200 for BJ, $50 for 2 French caps, etc). So the Hammerrhoid customer tries to complain to the ‘good office’ of the OKT for a screwed-up job by their chickens, the ‘good office’ of the OKT instead Singh back to him:
“We are not privy to any discussions between customers and our chickens,” as the ‘good office’ tries to dissociated with the dispute.
“But we are paying the money to you directly, and not directly to those FMeSSy chickens!” yelled the Hammerrhoid customer angrily at the ‘good office’ of OKT. “And how dare those FMeSSy chickens to demand for tips after not giving any service!”
The ‘good office’ of OKT may then give 1001 excuses for this messed-up but will the Hammerrhoid customer care? No, these are all the OKT’s problems and none of the customer’s. The ‘good office’ of the OKT may blame his competitors for sabotage, blame his chickens for miscommunication, blame his sub-OKT for FMeSSy service in bringing in lousy chickens, etc,etc, but who cares? The Hammerrhoid customer’s sole concern is that he must be served properly, thoroughly and on time every month. The ‘good office of the OKT can shaft all his rubbish excuses down thru his ass, and no Hammerrhoid customer will bother to give a damn.
“Collect money only so happy-happy, but ask you to do something only make so much noise and kao-pei kao-bu! $#&#^%$#!!!” screamed the Hammerrhoid customer at the ‘good office’ of OKT.
Worse, the ‘good office’ of the OKT even blames the Hammerrhoid customer wrongly, accusing him of putting ‘a separate request that is not pursuant to its contractual obligation’ without even bother to elaborate on it. Outsiders may assume that the Hammerrhoid customer is over-demanding, ie exceeding his monthly quota of 1 visit or asking more than 1 chicken at any visit The ‘good office’ of the OKT may even blames Hammerrhoid customer for not able to steam or to do any preparation before coming to the chicken farm so that the chicken has to work even harder to satisfy the customer.
Will the Hammerrhoid customer be happy?
Even if it is the Hammerrhoid customer’s fault that he’s demanding more service per month or more chickens per visit, or that he is unable to steam because he always likes to run a marathon before coming to the chicken farm, so what? Customers are always right, and it is the job of the ‘good office’ of OKT to handle the customer’s fault discreetly, tactfully and amicably.
But by shouting out so loud and make the whole world know about the customer’s defects and deficiencies, will the Hammerrhoid customer be happy and proud? How will other Hammerrhoid customers feel after seeing that the ‘good office’ of the OKT would choose to shame, embarrass customers and to protect their business? Would they still dare to do business there?
For a job that is so totally messed up, the ‘good office’ of the OKT has refused to compensate, refused to refund, refused to apologise and even refused to explain or clarify, can any Hammerrhoid customer take it so easily and walk off just like that?
No. Never. Most will take it to CASE, NEA or any politically motivated government agency, write to the biased newspaper and speak to reporters, post on Internet forums to share with their fellow zombies, or even take legal action.
The ‘good office’ of the OKT would count themselves lucky if the deeply dissatisfied Hammerrhoid customer does burn down the chicken farm.
Thus, for any service, whether chicken farming, renovation, car-servicing, tour travel or Town Council management, the person who pay the money for their service is the customer and should be entitled good Customer Service. Customers are right, and are always right.
When the hawkers pay money to the ‘good office’ of the Hammerrhoid Town Council to clean the market, they are the customers and should be treated as one. And not the other way round as in this case where the hawkers have to treat the Town Council ‘good office’ as their customers and to serve them, to accommodate them and to kowtow to them.
But the hawkers in Bedok are simply too kind-hearted and magnanimous. They are willing to forget about everything and move on, even though the Hammerrhoids refuse to compensate, refund, apologise or even explain.
....
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