- Joined
- Aug 20, 2022
- Messages
- 24,000
- Points
- 113
Woman forces door open, snatches passports of S'pore couple at JB checkpoint & drives off after failing to merge lanes
The couple were unable to enter Singapore as a result.
Nadya Pang
December 05, 2025, 07:43 PM
In a potential incident of road rage at the Johor Bahru customs checkpoint, a female car passenger reached into another car and snatched the passports of the driver and passenger.
A Mothership reader, Nur Aisyah, shared that her parents, Su and Nora, were driving back home from Johor Bahru to Singapore on Dec. 1, 2025 at around 4:54pm.
After not giving way to a car attempting to merge lanes, the driver and passenger banged on the car with doors, hurled items at their vehicle, and allegedly landed a blow on Aisyah's mother.The female passenger also allegedly took Su and Nora's passports, leaving her parents momentarily stranded in Johor Bahru and unable to return to Singapore.
Co-driver purportedly punched reader's mother
Aisyah told Mothership that Su and Nora were queuing for customs on the Johor Bahru Eastern Dispersal Link (EDL) Highway towards the Sultan Iskandar Building (CIQ) in Malaysia.
A Singapore-registered car attempted to enter their lane.The cars made contact, and Su and Nora's car sustained damage as well.
From dashcam footage Aisyah had acquired from a witness, the other car did not appear to signal right until Su and Nora's car was almost next to theirs.
A woman was later seen exiting the car and forcing the passenger door of Su and Nora's car open. This was despite the latter attempting to drive forward.
According to a police report that Aisyah's parents filed after the incident, which was seen by Mothership, the driver "did not signal".
Before the car had even attempted to merge into the lane, Su had already sounded his horn as there was insufficient space.When Su and Nora did not give way, the driver opened his door to bang it on their car.
The passenger, a middle aged woman, also got out of the vehicle and started kicking, punching and throwing items like rubbish and plastic bottles at their vehicle.
The woman eventually managed to force Nora's door open, Aisyah said, and allegedly punched Nora on the nose. This, she said, was not captured in the dashcam footage.
The woman then proceeded to shout at them to step out of the vehicle, the police report read.
Snatched passport from car dashboard
After stepping out, the woman and male driver demanded that Nora and Su look at the damages caused to their car.As Nora's passenger door was open, the woman snatched their passports from the dashboard, telling them to go to the police station with her to file an incident report if they wanted to get the passports back.
"As she had taken our passport, my husband also asked for theirs, but they drove away. I wish to state that my husband and I did not insult them nor provoke them," Nora said in the police report.
Su and Nora were then left stranded in Johor, Aisyah said.Unsure of what to do, the couple called 999 and was advised to contact the Ministry of Foreign Affairs (MFA) and Immigrations and Checkpoints Authority (ICA) to report that their passports had been snatched.
According to the police report, Su and Nora were told to make a U-turn, and were advised to lodge a report with the Malaysian police as the incident occurred on Malaysian soil.
However, on the way to the nearest Johor police station to file a report, ICA called to inform them that their passports had been surrendered as lost and found items.
They were then told that an ICA officer from Woodlands Checkpoint would arrange for their re-entry.Rental car damaged
Upon returning to Singapore, the couple filed a report with ICA, as well as a second police report the day after.Nora also went to the Accident & Emergency department for her injuries.
As her mother was "in shock", she did not take any photos of her injuries at the time of the incident, Aisyah said.
Additionally, the rental car her parents were driving sustained damage to the right rear fender and the left rear fender was dented in the process.
ICA's response
Responding to Mothership's queries, the Singapore Police Force (SPF) confirmed that reports were lodged regarding the incident.ICA said in a statement to Mothership that it was aware of a case on Dec. 1 where "a traveller handed over two Singapore passports to ICA officers at Woodlands Checkpoint".
ICA officers promptly contacted the rightful owners of the passports and facilitated their return with the assistance of their Malaysian counterparts at Bangunan Sultan Iskandar.
This enabled the passports' owners to clear immigration and return to Singapore via Woodlands Checkpoint.
Top photo from Nur Aisyah.
https://bit.Iy/3qgqzHg
