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[h=2]CCK Town Council not responding rightfully after fall
accident[/h]
May 18th, 2013 |
Author: Contributions
I wish to have this story published to be made know to all
Singaporeans.
On the 7/5/2013 Tuesday @ 1930, I had an accidental fall at an old red
brick staircase at Blk 293 Chua Chu Kang Ave 3.
The staircase is close to the bus-stop linked to the block. There are 2
residents from Block 293 giving their feedback that they have had their
experience of falls on the same ill maintained staircase. The impact of the fall
led to severe acute pain on the lower spine.
On the same night I seeked medical attention immediately. After a series of
xray, medication & review, a focal kyphotic angulation in the coccyx was
found after the fall. I contacted Chua Chu Kang GRC/Town Council to inform them
of the accident, sent them the medical review updates, photographs of bruises
etc & have been advised by the Senior Property Manager of the Town Council –
Christina Ting that the Town Council’s Insurer will contact me asap.
As of today, 9 days have passed, other than the initial patronising call
& templated emails from Chua Chu Kang GRC/Town Council…NOTHING has been
done. The Insurer that they are representing has never contacted me to find out
what exactly happened.
I contacted Christina Ting this afternoon 16/5/2013 at 1600, her attitude
was completely nonchalent. She was incapable of explaining what follow up has
been done sinced the day she knew about the accident. She conveniently pushed
the responsibility over to her General Manager Chan Kim Mun who till now is
uncontactable as well.
On top of that, feedback & request for updates have been posted on Chua
Chu Kang GRC’s Facebook page. From my understanding from 1 of the Grassroot
volunteers, the facebook site is maintained & managed by Volunteers. It left
me pondering what exactly are the responsibilities of full time staffs from the
GRC & Town Council?
Why is the Insurer representing the Chua Chu Kang GRC & Town Council
taking so long to contact me? Why am I not informed nor updated of what has been
done thus far IF anything has even been done. It is grieving to have to endure
physical pain from the injuries & at the same time not have any concrete
form of assistance/assurance from the Chua Chu Kang GRC/ Town Council.
Is this what a Singaporean truly deserve? To be ignored by the respective
GRC/Town Council during these time of need?
Feeling gravely disheartened, I question…
.
Serene Tham
accident[/h]
Singaporeans.
On the 7/5/2013 Tuesday @ 1930, I had an accidental fall at an old red
brick staircase at Blk 293 Chua Chu Kang Ave 3.
The staircase is close to the bus-stop linked to the block. There are 2
residents from Block 293 giving their feedback that they have had their
experience of falls on the same ill maintained staircase. The impact of the fall
led to severe acute pain on the lower spine.
On the same night I seeked medical attention immediately. After a series of
xray, medication & review, a focal kyphotic angulation in the coccyx was
found after the fall. I contacted Chua Chu Kang GRC/Town Council to inform them
of the accident, sent them the medical review updates, photographs of bruises
etc & have been advised by the Senior Property Manager of the Town Council –
Christina Ting that the Town Council’s Insurer will contact me asap.
As of today, 9 days have passed, other than the initial patronising call
& templated emails from Chua Chu Kang GRC/Town Council…NOTHING has been
done. The Insurer that they are representing has never contacted me to find out
what exactly happened.
I contacted Christina Ting this afternoon 16/5/2013 at 1600, her attitude
was completely nonchalent. She was incapable of explaining what follow up has
been done sinced the day she knew about the accident. She conveniently pushed
the responsibility over to her General Manager Chan Kim Mun who till now is
uncontactable as well.
On top of that, feedback & request for updates have been posted on Chua
Chu Kang GRC’s Facebook page. From my understanding from 1 of the Grassroot
volunteers, the facebook site is maintained & managed by Volunteers. It left
me pondering what exactly are the responsibilities of full time staffs from the
GRC & Town Council?
Why is the Insurer representing the Chua Chu Kang GRC & Town Council
taking so long to contact me? Why am I not informed nor updated of what has been
done thus far IF anything has even been done. It is grieving to have to endure
physical pain from the injuries & at the same time not have any concrete
form of assistance/assurance from the Chua Chu Kang GRC/ Town Council.
Is this what a Singaporean truly deserve? To be ignored by the respective
GRC/Town Council during these time of need?
Feeling gravely disheartened, I question…
.
Serene Tham
