Visitors happier with Changi Airport service

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Visitors happier with Changi Airport service
AsiaOne | Thu, Aug 11 2011
The airport comes out tops in terms of service excellence with a high score of 78.6 points.

SINGAPORE - Visitors are happier with services of Changi Airport according to a recent Customer Satisfaction Index.
The airport comes out tops in terms of service excellence, beating other transport & logistics services like Mass Rapid Transit System, Taxi Services and Public Buses.
http://www.asia1.com.sg/
The results, released by the Institute of Service Excellence at the Singapore Management University (ISES), measure quality of service for three sectors in the second quarter of 2011.
Falling in a sub-category of 'Transportation and Logistics', Changi Airport scored 78.6 points on a scale of 0 to 100.
According to the ISES press release, satisfaction of locals, tourists, and transit passengers with the airport improved as scores show an upward trend.
The Budget Airline sub-sector showed the most notable increase in satisfaction score, with the largest years-on-year increase of 6.2 points to score 65.7 points.
Carriers captured in the Budget Airlines sub-sector include AirAsia, Cebu Pacific Air, Firefly, Jetstar Asia Airways, Lion Air, and Tiger Airways.
For full-service airlines, Singapore Airlines (SIA) scored the best with 76.6 points, performing significantly above average in its sub-sector.
Emirates came in second with 74.5 points and Cathay Pacific Airways 72.9 was third.
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[youtalkcock]

Yes yes they all are. Civil servant like you should not steal time off from work to surf sammyboy unless you are ....................

 

[po2wq]

Visitors happier with Changi Airport service ...

6% mor sinkies r unhappier wif gahmen from 5 yrs ago ... :o

 

[Leepotism]

Ya, a survey also showed that bus commuters are happier and more satified with their service. There's so many fake reports and figures in Sinland.

 

[Alamaking]

Ya, a survey also showed that bus commuters are happier and more satified with their service. There's so many fake reports and figures in Sinland.

Saw this news also, I'm also baffled. But I do have to agree Changi Airport services is good and efficient if you compared to other countries.

 

[Leepotism]

I think among Asia, second or third best.

 

[Char_Azn]

I think among Asia, second or third best.

Lumber 2 in World and Asia. Last year Lumber 1

http://www.worldairportawards.com/Awards_2011/Airport2011.htm

 

[mako65]

Abt the survey on the public trpt, tink it's just bullshit! The changi airport is undeniably one of the top ten...so much better than LA(god, u shld see the jammed-up q-lines), Sydney(the custom officers were bloody cocky, even chocolate bars were confiscated), soekarno hatta(ancient n spooky, bloody dim, wonder why YoYo is not doing anything to improve it?)...just my views!

 

[red amoeba]

this is just survey of locals / residents right - not representative of tourists / travellers.

Wait for the IATA survey.

 

[Char_Azn]

this is just survey of locals / residents right - not representative of tourists / travellers.

Wait for the IATA survey.

My link would be the one U want to check. Skytrax is the most recognize award for best Airline/Airport in the industry

http://www.worldairportawards.com/Awards_2011/Airport2011.htm[/QUOTE]

 

[Equalisation]

It is infuraiating to say the least ..... bordering to utter incredulousness !!

In the very first place, airport mana ada shiok and happy to touch touch, feel feel binya ??

 

[Ramseth]

It is infuraiating to say the least ..... bordering to utter incredulousness !!

In the very first place, airport mana ada shiok and happy to touch touch, feel feel binya ??

Eh mabuk kotex, lu masuk salah airport lah. Get your butt out of Paya Lebar Airbase before they shoot you for intruding protected area. There's no duty-free Chivas at Paya Lebar, only at Changi Airport.

 

[halsey02]

Ya, a survey also showed that bus commuters are happier and more satified with their service. There's so many fake reports and figures in Sinland.

They are also happier to vote for TANcho man aks T.T., more than satisfied, reports.! & even have endorsement from the 'zorro' clowns.

 

[red amoeba]

My link would be the one U want to check. Skytrax is the most recognize award for best Airline/Airport in the industry

http://www.worldairportawards.com/Awards_2011/Airport2011.htm

[/QUOTE]

yup bro, u r right. skytrax is the one.

another one worth looking - the Business Traveller.

HKIA has more shops + greater variety of shops vs Changi, other than that, in terms of amenities, i don't think we are much different from them.

the toilets at Changi are better than HKIA.