Re: [Undercover Boss] - CEO gets so pissed off he decides to reveal himself on-the-sp
I too this quote from the link above:
After initially attempting to not answer the question directly, Silva, who manages one of the largest fast food chains in the country with more than 800 stores in 28 states, shot back:
'I have been in the restaurant business for over 20 years. And I've been in the fast food business for over 20 years. I'm CEO for this company.'
Stevens' face shows that he is clearly stunned and he opens his mouth in disbelief, looking away.
'Right here, right now, we're going to shut the restaurant down,' Silva says.
When he calls the employees out to inform them of the news, they are afraid the closing will be permanent and their jobs are lost.
However, Silva reopened the store with a new general manager the next morning and sent the offending manager in for more training.
'I came to the conclusion that he wasn’t prepared to run that shift and wasn’t convinced that when I walked away the restaurant would provide the level of service we need,' he told the trade magazine Nation's Restaurant News later.
He also accepted responsibility for the manager's poor behavior, saying it was his own fault as CEO that the company didn't have the proper training procedures in place.
As for Todd, at the end of the show, Silva awarded him with $15,000 to take care of his mother and money to finish culinary school.
What happened to our PAP leaders? So very often we see our ninisters and top civil servants running away from their responsibilities and blaming others.
Great episode 
