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May 27, 2010
Mall apologises to trapped lift passengers
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<!-- end left side bar --><!-- story content : start -->WE REFER to Mr He Shuqin's Forum Online letter on Tuesday, 'Trapped for an hour in Paragon lift'.
Paragon sincerely apologises to Mr He and the other passengers for the lapse in communication, and inconvenience and anxiety caused by the lift breakdown, and thanks them for their patience and understanding.
On May 22 at 11.52am, Paragon security officers were alerted that 12 people were trapped inside Lift B between Levels 7 and 8 when the emergency bell inside the lift was activated and the Fire Command Centre (FCC) was consequently alerted to the lift breakdown.
Lift contractor Kone was immediately informed of the malfunction. The maintenance team proceeded to the lift motor room to try to rectify the problem, but was unable to release the lift car despite repeated attempts. Kone's technicians subsequently managed to resolve the fault soon after arrival.
Our security and maintenance officers then stationed themselves at Levels 6 and 7 to receive the passengers. However, the lift car was brought to Basement 2 by Kone's service team, where all passengers were released safely.
The emergency button inside the lift car, when activated, alerts our FCC of a lift breakdown. Our security officer at the FCC will then communicate with the passengers through an intercom upon receiving the signal.
Unfortunately, on this occasion, the security officer on duty failed to give proper verbal assurance to the trapped passengers that rectification was being carried out.
We are currently conducting a thorough check on the lift system to prevent similar incidents. We are also reviewing our standard operating procedures to improve the response and communication between the FCC and the users in the lift cars.
Our fire escape routes are in compliance with Fire Safety and Shelter Department, Singapore Civil Defence Force and Building Construction Authority requirements.
Linda Kwan (Mrs)
General Manager, Paragon <!-- story content : end -->
Mall apologises to trapped lift passengers
<!-- by line --><!-- end by line -->
<!-- end left side bar --><!-- story content : start -->WE REFER to Mr He Shuqin's Forum Online letter on Tuesday, 'Trapped for an hour in Paragon lift'.
Paragon sincerely apologises to Mr He and the other passengers for the lapse in communication, and inconvenience and anxiety caused by the lift breakdown, and thanks them for their patience and understanding.
On May 22 at 11.52am, Paragon security officers were alerted that 12 people were trapped inside Lift B between Levels 7 and 8 when the emergency bell inside the lift was activated and the Fire Command Centre (FCC) was consequently alerted to the lift breakdown.
Lift contractor Kone was immediately informed of the malfunction. The maintenance team proceeded to the lift motor room to try to rectify the problem, but was unable to release the lift car despite repeated attempts. Kone's technicians subsequently managed to resolve the fault soon after arrival.
Our security and maintenance officers then stationed themselves at Levels 6 and 7 to receive the passengers. However, the lift car was brought to Basement 2 by Kone's service team, where all passengers were released safely.
The emergency button inside the lift car, when activated, alerts our FCC of a lift breakdown. Our security officer at the FCC will then communicate with the passengers through an intercom upon receiving the signal.
Unfortunately, on this occasion, the security officer on duty failed to give proper verbal assurance to the trapped passengers that rectification was being carried out.
We are currently conducting a thorough check on the lift system to prevent similar incidents. We are also reviewing our standard operating procedures to improve the response and communication between the FCC and the users in the lift cars.
Our fire escape routes are in compliance with Fire Safety and Shelter Department, Singapore Civil Defence Force and Building Construction Authority requirements.
Linda Kwan (Mrs)
General Manager, Paragon <!-- story content : end -->
