Nov 27, 2010
Overcharged fares: Refund simplified, new process in place
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WE REFER refer to Thursday's letters on the refund process for overcharged fares due to the bus stop distance errors (Messrs Leong Sze Hian ('Make it easier, less opaque'), Lau Yiwei ('Puzzled') and Paul Chan ('Refund process'); Miss Peh Xin Yi ('Help the needy') and Ms Koh Yang Kim ('Be gracious').
Many commuters who told us they found the refund process 'cumbersome' were under the impression that the earlier refund process was applicable. Following commuter feedback, we simplified the process. Commuters need not file a claim or remember the details of their trips now. Our system will compute the correct refund amount. From Dec 18, overcharged commuters can obtain a full refund on the spot through the following channels:
Any TransitLink Add Value Machine (AVM - a purple machine). Place your Cepas card on the card reader and select the 'bus stop distance refund' icon on the screen for automatic crediting.
Any TransitLink ticket or concession card replacement office.
The AVMs and the respective offices are located at most bus interchanges, MRT stations and selected bus stops. A list of their locations can be found at www.publictransport.sg.
Refunds will be available for six months from Dec 18 to June 17 next year.
Affected commuters can obtain their refund when they next top up their Cepas cards, so they need not make a special trip for the refund.
Bus operators will donate any unclaimed amount after the refund period to the Public Transport Fund, which will benefit needy families. We thank Mr Leong for his suggestions and have updated the website with information on affected bus services and bus stops in a more user-friendly way.
Mr Leong also wrote that he received a recorded message when he called the TransitLink hotline (1800-225-5663). This was because he had called at 6.45am, which was outside office hours (8am to 6pm). TransitLink has returned Mr Leong's call. The public can also call the hotlines at LTA (1800-CALL LTA or 1800-225-5582), SBS Transit (1800-287- 2727) and SMRT (1800-336-8900)
We apologise again for the bus stop distance errors and inconvenience caused. A rigorous process is now in place to ensure that bus operators update changes in bus stop distances on time to prevent similar errors in the future.
Helen Lim (Ms)
Deputy Director, Media Relations
Land Transport Authority
Overcharged fares: Refund simplified, new process in place
<!-- by line --><!-- end by line -->
<!-- end left side bar --><!-- story content : start -->
WE REFER refer to Thursday's letters on the refund process for overcharged fares due to the bus stop distance errors (Messrs Leong Sze Hian ('Make it easier, less opaque'), Lau Yiwei ('Puzzled') and Paul Chan ('Refund process'); Miss Peh Xin Yi ('Help the needy') and Ms Koh Yang Kim ('Be gracious').
Many commuters who told us they found the refund process 'cumbersome' were under the impression that the earlier refund process was applicable. Following commuter feedback, we simplified the process. Commuters need not file a claim or remember the details of their trips now. Our system will compute the correct refund amount. From Dec 18, overcharged commuters can obtain a full refund on the spot through the following channels:
Any TransitLink Add Value Machine (AVM - a purple machine). Place your Cepas card on the card reader and select the 'bus stop distance refund' icon on the screen for automatic crediting.
Any TransitLink ticket or concession card replacement office.
The AVMs and the respective offices are located at most bus interchanges, MRT stations and selected bus stops. A list of their locations can be found at www.publictransport.sg.
Refunds will be available for six months from Dec 18 to June 17 next year.
Affected commuters can obtain their refund when they next top up their Cepas cards, so they need not make a special trip for the refund.
Bus operators will donate any unclaimed amount after the refund period to the Public Transport Fund, which will benefit needy families. We thank Mr Leong for his suggestions and have updated the website with information on affected bus services and bus stops in a more user-friendly way.
Mr Leong also wrote that he received a recorded message when he called the TransitLink hotline (1800-225-5663). This was because he had called at 6.45am, which was outside office hours (8am to 6pm). TransitLink has returned Mr Leong's call. The public can also call the hotlines at LTA (1800-CALL LTA or 1800-225-5582), SBS Transit (1800-287- 2727) and SMRT (1800-336-8900)
We apologise again for the bus stop distance errors and inconvenience caused. A rigorous process is now in place to ensure that bus operators update changes in bus stop distances on time to prevent similar errors in the future.
Helen Lim (Ms)
Deputy Director, Media Relations
Land Transport Authority
