She certainly has got her knickers in a twist. Singaporeans are not rubbishing their institutions. They are just rubbishing the people behind them. For if they are truly rubbish, then citizens have every right to demand that their (citizens' ) rights are also respected. When public institutions fail, it is because the people staffing them or the leaders leading them, are incompetent, inane and inept. It's like nuclear technology; by itself is not a threat to mankind. But under evil empires and their misguided leaders, it becomes dangerous.
So if Chua writes stupid things like this, it reflects poorly on SPH. And if the bosses of SPH do not take her to task, then we the citizens have a right to criticise SPH for keeping nincompoops like her, and may also demand that SPH cleans up its litter of overpaid Board members if they continue to cast public institutions in a dismal light.
If she is responsible, she should help citizens find a voice in the SCM to put things right. Trouble is she is so used to the Emperor's new clothes, she cannot see substance for form.