Software Glitch in AMK MRT After 40% Fare Hike. Acceptable???

[makapaaa]

Posted on 13 Jul 2010
Software glitch behind faulty gantries at AMK station, says SMRT

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Enraged
75%


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According to SMRT, their station staff had immediately reversed one of the entry gates to exit mode to facilitate passenger flow, while the spoilt exit gates were being repaired by their technician. Four of the exit gates had broken down due to a software glitch that day (July 8).

This is in response to an earlier article on July 8 where STOMPer Engineer witnessed a jam caused by commuters waiting to use the other few gantries that were working.

The spokesperson for SMRT said:


"We are sorry to learn of STOMPer Engineer’s experience at Ang Mo Kio MRT Station.

"On 8 July, at around 4.20pm, four exit gates at Ang Mo Kio station were not working due to a software glitch. To facilitate passenger flow, our station staff immediately reversed one of the entry gates to exit mode, while the gates were being repaired by our technician.

"As a result of the complication, passengers had to queue up and wait slightly longer to exit through the fare gate. Each wait was less than two minutes.

"The gates began functioning normally again at 8.20pm the same day.

"We apologise for the inconvenience caused."

 

[Watchman]

The glitch is to asking for more money to patch the failing and aging systems .

 

[halsey02]

The glitch is to asking for more money to patch the failing and aging systems .

> Once again, please accept my apologies and know that we take full responsibility for this incident. There have been valuable lessons learned (--->

The ever revolving catchphrase & add that to, the increase in fares will help us to SERVE YOU better...

 

[wahlaneh]

wahlaneh...
is it realistic to expect glitch-less system?